Supervisor, Data Annotation

NextGenEnergyJobs; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Samsara in Bengaluru is seeking a dynamic Safety Event Review (SER) Supervisor to lead a growing team of SER agents. This onsite role focuses on mentoring, coaching, and managing performance to ensure high-quality reviews of AI-detected safety events impacting driver safety and fleet operations.

The position requires 2+ years of leadership in a high-volume contact center, a bachelor's degree or equivalent, and expertise in behavioral coaching.

Qualifications

• 2+ years of leadership experience as a supervisor in a high-volume contact center environment.
• Bachelor's degree or equivalent experience.
• Strong understanding of Behavioral Based Coaching Model and SMART goals.
• Experience in development and performance management.

Responsibilities

• Lead SER agents, providing mentorship, coaching and performance oversight.
• Monitor queue health, SLAs, turnaround times and quality targets.
• Handle escalations, QA audits, and daily agent support.
• Coach agents to maintain high QA and service levels; role model Samsara principles.
• Work a full-time 40-hour week in a 5x8 shift, with possible after-hours/weekends.

Skills

Leadership

Coaching

Problem-solving

Communication

Decision-making

Education

Bachelor's degree or equivalent experience

Tools

QA processes

Data tagging

Job description

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.

Key Responsibilities

• Samsara is seeking a dynamic and people-first Safety Event Review (SER) Supervisor to lead our growing team of SER agents. This role is critical in ensuring high-quality, efficient review of AI-detected safety events that directly impact driver safety and fleet operations for Samsara customers. As the frontline leader for the team, you'll serve as a mentor, coach, and operations steward - focusing on performance, engagement, and growth of your team while upholding Samsara's high bar for excellence.
• You’ll be the go-to person for escalations, quality assurance, shift oversight, and real-time decision-making. Success in this role means driving quality reviews at scale, developing your team into high-performing contributors, and supporting Samsara’s mission to increase the safety, efficiency, and sustainability of the operations that power the world.
• This is an onsite position open to candidates based in Bengaluru - Karnataka, India and requires one to commute to office 5 days per week.
• Monitor day-to-day SER queue health and agent availability to ensure service level agreements (SLAs), turnaround times, and review quality targets are met
• Maintain schedules and monitor time-off requests and time reporting for specialists
• Continually coach & educate specialists to ensure service levels are achieved and maintained.
• Conduct regular audits and reviews, through QA, and consistently coach agents on a day-to-day basis.
• Act as the first point of contact for escalations, policy clarifications, and day-to-day agent support needs.
• Some of your daily responsibilities include conducting quality checks of the specialist’s transactions to ensure a high level of quality.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team) as we scale globally and across new offices.
• Hire, develop, and lead an inclusive, engaged, and high-performing team.
• Work a full time 40 hour/week shift in 5x8 shift format.
• May be asked to work an assigned shift that covers after-hours and/or weekends and/or rotating shifts.

Requirements

• 2+ years of leadership experience as a supervisor in a high-volume contact center environment.
• We welcome applications from candidates with a bachelor's degree or those who have gained equivalent expertise through practical experience in related fields.
• Strong understanding of the Behavioral Based Coaching Model including establishing effective goals through a SMART model or similar.
• Experience establishing expectations around development and performance management.
• Strong problem-solving and troubleshooting skills with the ability to exercise good judgment.
• Strong understanding of driving and traffic norms.
• Driver’s license is required
• Work a full time 40 hour/week shift in 5x8 shift format.
• May be asked to work an assigned shift that covers after-hours and/or weekends
• Experience in telematics, logistics, safety programs, safety management.
• Experience in data tagging or video validation environment.
• At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
• Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.