Supervisor, Data Annotation

Socket.dev; Bengaluru; On-site; INR 1,400,000 - 2,000,000; Full time

Benefits offered by this job

Health insurance

Professional development stipend

Parental leave

Equity (for eligible roles)

Job summary

Samsara is seeking a dynamic Safety Event Review (SER) Supervisor to lead our SER agents in Bengaluru. You will mentor and coach the team, ensuring high-quality reviews of AI-detected safety events impacting driver safety and fleet operations.

This onsite role requires 2+ years in leadership within a high-volume contact center, a relevant bachelor’s degree, and strong coaching and coaching-management capabilities. You’ll work a full-time 40-hour week, with possible after-hours and weekend shifts.

Qualifications

• 2+ years of leadership experience as a supervisor in a high-volume contact center.
• Bachelor's degree or equivalent practical experience.
• Knowledge of Behavioral Based Coaching and SMART goals.
• Experience in development and performance management.
• Strong problem-solving and judgment.
• Driver’s license required.
• Strong understanding of traffic norms.

Responsibilities

• Monitor SER queue health, SLA adherence, and review quality.
• Schedule and monitor time-off requests and time reporting.
• Coach specialists to maintain service levels.
• Conduct QA audits and provide day-to-day coaching.
• Serve as first point of contact for escalations and policy clarifications.
• Perform quality checks of transactions to ensure high quality.
• Champion Samsara’s cultural principles as we scale globally.
• Hire, develop, and lead an inclusive, high-performing team.
• Work a full-time 40 hour/week shift in a 5x8 format.
• May be asked to work after-hours and/or weekends or rotating shifts.

Skills

Leadership

Coaching

Quality Assurance

Safety Operations

Customer focus

Education

Bachelor's degree

Job description

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara is seeking a dynamic and people-first Safety Event Review (SER) Supervisor to lead our growing team of SER agents. This role is critical in ensuring high-quality, efficient review of AI-detected safety events that directly impact driver safety and fleet operations for Samsara customers. As the frontline leader for the team, you'll serve as a mentor, coach, and operations steward - focusing on performance, engagement, and growth of your team while upholding Samsara's high bar for excellence.

You’ll be the go-to person for escalations, quality assurance, shift oversight, and real-time decision-making. Success in this role means driving quality reviews at scale, developing your team into high-performing contributors, and supporting Samsara’s mission to increase the safety, efficiency, and sustainability of the operations that power the world.

This is an onsite position open to candidates based in Bengaluru - Karnataka, India and requires one to commute to office 5 days per week.

In this role, you will:

• Monitor day-to-day SER queue health and agent availability to ensure service level agreements (SLAs), turnaround times, and review quality targets are met
• Maintain schedules and monitor time-off requests and time reporting for specialists
• Continually coach & educate specialists to ensure service levels are achieved and maintained.
• Conduct regular audits and reviews, through QA, and consistently coach agents on a day-to-day basis.
• Act as the first point of contact for escalations, policy clarifications, and day-to-day agent support needs.
• Some of your daily responsibilities include conducting quality checks of the specialist’s transactions to ensure a high level of quality.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team) as we scale globally and across new offices.
• Hire, develop, and lead an inclusive, engaged, and high-performing team.
• Work a full time 40 hour/week shift in 5x8 shift format.
• May be asked to work an assigned shift that covers after-hours and/or weekends and/or rotating shifts.

Minimum requirements for the role:

• 2+ years of leadership experience as a supervisor in a high-volume contact center environment.
• We welcome applications from candidates with a bachelor's degree or those who have gained equivalent expertise through practical experience in related fields.
• Strong understanding of the Behavioral Based Coaching Model including establishing effective goals through a SMART model or similar.
• Experience establishing expectations around development and performance management.
• Strong problem-solving and troubleshooting skills with the ability to exercise good judgment.
• Strong understanding of driving and traffic norms.
• Driver’s license is required
• Work a full time 40 hour/week shift in 5x8 shift format.
• May be asked to work an assigned shift that covers after-hours and/or weekends

An ideal candidate also has:

• Experience in telematics, logistics, safety programs, safety management.
• Experience in data tagging or video validation environment.

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [e-mail] or click here if you require any reasonable accommodations throughout the recruiting process.