Product Stewardship Specialist

Dow Chemical International Private Limited; Mumbai, Navi Mumbai; Presencial; INR 900 000 - 1 300 000; Tempo integral

Resumo da oferta

Dow Chemical International Private Limited is seeking a Product Stewardship Specialist to act as the primary contact for Environmental, Health & Safety (EH&S) and regulatory inquiries from customers and internal stakeholders. You will manage inquiries, coordinate with subject matter experts, and ensure timely, accurate responses in a multinational environment.

The role requires a minimum of 3 years in Product Stewardship or related fields, strong regulatory knowledge, and excellent English

Qualificações

• Bachelor's degree or higher in a relevant EH&S field.
• Minimum 3 years of experience in Product Stewardship or regulatory affairs.
• Strong knowledge of global regulatory frameworks and markets, esp. silicone/Home & Personal Care.
• Proficiency in MS Office; SAP experience is a plus.
• Excellent verbal and written English communication skills.

Responsabilidades

• Serve as the primary contact for EH&S and regulatory inquiries from customers and internal stakeholders.
• Track and manage customer inquiries in internal systems with timely follow-up and resolution of high-priority requests.
• Execute escalation processes for complex regulatory and product communication requests.
• Analyze inquiry trends and collaborate with global teams to improve self-service resources and processes.
• Prioritize workload based on business needs and performance metrics to maintain service excellence.
• Support EH&S data harmonization and deliver training on EH&S information management and regulatory requirements.

Conhecimentos

Customer-focused

Regulatory knowledge

Data analysis

Communication

Time management

Formação académica

Chemistry degree

Environmental Science

Toxicology

Industrial Hygiene

Product Stewardship

Regulatory Affairs

Sustainability

Ferramentas

SAP

Descrição da oferta de emprego

Job Summary

As a Product Stewardship Specialist, you will play a critical role in ensuring the safe and compliant use of our products by addressing Environmental, Health & Safety (EH&S) and regulatory inquiries from customers and internal stakeholders. This position sits at the intersection of customer care, product stewardship, and regulatory compliance, requiring strong collaboration, analytical thinking, and effective communication. The ideal candidate is highly organized, customer-focused, and experienced in regulatory and compliance-related topics. You will thrive in a dynamic, multinational environment by effectively managing priorities, analyzing data, tracking progress, and partnering with global teams to deliver timely and accurate solutions.

We are committed to delivering fast, accurate, and customer-centric support that helps customers confidently navigate product safety, compliance, and regulatory requirements.

Responsibilities

• Serve as the primary point of contact for customer Environmental, Health & Safety (EH&S) and regulatory inquiries, providing timely and accurate responses while engaging subject matter experts when required.
• Manage and track customer inquiries through internal systems, ensuring proper documentation, timely follow-up, and resolution of high-priority requests.
• Execute established escalation processes for complex regulatory, toxicology, RDS statement, and product communication requests to ensure customer needs are addressed effectively.
• Analyze inquiry trends and collaborate with Enterprise Product Stewardship Services (PSS) teams to enhance self-service resources, streamline processes, and improve customer experience.
• Prioritize workload based on business requirements, customer expectations, and real-time performance metrics to maintain service excellence.
• Support EH&S data harmonization initiatives, maintain compliance-related documentation, and deliver training and guidance to customer-facing teams on EH&S information management and regulatory requirements.

Qualifications

• Bachelor's degree in chemistry, Environmental Science, Toxicology, Industrial Hygiene, Product Stewardship, Product Regulatory Affairs, Sustainability, or related EH&S discipline.
• Minimum of 3 years of relevant industry experience in Product Stewardship, Regulatory Affairs, EH&S, or a related function.
• Strong knowledge of global regulatory frameworks, products, and markets, preferably within Silicone products and applications for Home & Personal Care industries.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel; SAP experience is considered an advantage.
• Excellent verbal and written English communication skills.

Your Skills

• Strong customer-focused mindset with a passion for delivering accurate, timely, and high-quality support.
• Curiosity and willingness to continuously expand knowledge in chemistry, silicone products, and global regulatory requirements.
• Excellent interpersonal and communication skills, enabling effective collaboration across technical, commercial, and global teams.
• Strong organizational and time-management skills, with the ability to work independently and make sound business decisions. Analytical mindset with the ability to interpret complex data and draw meaningful conclusions.
• Effective stakeholder management and collaboration skills across multiple functions and geographies.
• Solution-oriented approach with a focus on continuous improvement and efficient problem-solving. Ability to manage competing priorities, meet deadlines, and perform effectively in a fast-paced, multicultural environment.

Additional Notes

• Relocation/visa sponsorship is not aligned with this role
• This role offers the opportunity to collaborate with global product stewardship professionals, technical experts, and business teams while supporting customers across multiple regions.
• Success in this position requires a strong commitment to regulatory compliance, customer satisfaction, attention to detail, and continuous process improvement.
• This role provides exposure to international regulatory frameworks and the opportunity to contribute to the safe and sustainable use of Dow products worldwide.