Analyst-Global Customer request team-Personal Care

Ashland; Hyderabad; On-site; INR 500,000 - 900,000; Full time

Job summary

Ashland is seeking an Analyst for the Global Customer Request team in the Personal Care division. The role focuses on delivering high-quality responses to customer inquiries related to quality, regulatory compliance, and sustainability, within defined TATs.

The position collaborates with Regulatory Affairs, REACH, Manufacturing, and Sustainability to obtain information and ensure accurate customer documentation. A strong science background and regulatory knowledge are essential.

Qualifications

• Bachelor's degree in Chemistry, Pharmacy, or related scientific discipline.
• 3–5 years of experience in quality, regulatory compliance, or product stewardship.
• Working knowledge of ISO 9001:2015 and ISO 14001 standards.

Responsibilities

• Provide high-quality, accurate responses to quality, regulatory, and sustainability inquiries.
• Respond within established SLAs and turnaround times.
• Review inquiries and extract information from internal systems and approved resources.
• Collaborate with Regulatory, Manufacturing, Quality, Sustainability and other teams.
• Consolidate data from multiple sources for customer requests.
• Support documentation for new launches and questionnaire responses.
• Maintain records and knowledge resources per established processes.

Skills

Quality mindset

Regulatory awareness

Problem solving

Effective communication

Education

Bachelor's degree in Chemistry or related science

Job description

Job Summary

Position: Analyst-Global Customer request team-Personal Care

Are you the kind of person that is always thinking, sketching, seeking, and adjusting Who needs to understand how things work and then figure out how they can work better Are you a passionate, tenacious, solver who loves to work with others who share your drive Are you positive, constructive, and ingenious

Are you always solving

Then we d like to meet you and bet you d like to meet us.

This is a very visible, significant role within the Company and the Global Customer request team-personal Care function. This position will report to Assistant Manager - Customer request team -Personal Care (Quality, Regulatory and Sustainability).

Responsibilities

• Provide high-quality, accurate and customer-focused responses to customer requests related to quality, regulatory, and sustainability.
• Provide accurate and timely responses to customer requests within established service level agreements and turnaround times (TATs).
• Review customer inquiries and identify available information from internal systems, databases, and approved resources.
• Reviewing, negotiating and maintaining Quality Agreements.
• Collaborate with subject matter experts across Regulatory Affairs, REACH, Manufacturing, Quality, Sustainability, and other business functions to obtain information needed to support customer requests.
• Complete customer specification reviews, customer questionnaires, surveys, assessments, and other information requests by gathering and consolidating information from multiple sources.
• Support documentation readiness for new launches.
• Support the completion customer questionnaires requiring coordination across multiple internal stakeholders.
• Maintain customer request records, supporting documentation, and knowledge resources in accordance with established processes.
• Escalate information gaps, technical questions, or disclosure concerns to appropriate stakeholders for resolution.
• Utilize customer request management tools and business systems to effectively manage assigned workload and priorities.
• Contribute to continuous improvement efforts that enhance response quality, efficiency, and customer satisfaction.
• Actively contribute to the organizational goals by taking initiative, executing on goals and focusing on performance and safety
• Improve the organization capacity and capabilities through building collaborative relationships, optimizing diverse talent and utilizing positive communications and influence with others

Qualifications

In order to be qualified for this role, you must possess the following:

• Minimum Bachelor's degree in Chemistry, Pharmacy, or a related scientific discipline (B.Sc. Chemistry, B.Pharm preferred).
• Minimum 3 to 5 years of relevant experience in quality, regulatory compliance, product stewardship, customer compliance or experience working in the chemical, pharmaceutical, personal care, life sciences, or manufacturing industry.
• Working knowledge of quality, regulatory, and sustainability requirements
• Knowledge of ISO 9001:2015 Quality Management Systems and ISO 14001 Environmental Management Systems.
• Demonstrated responsible and ethical behavior at all times
• The ability to help the company drive greater value through understanding the business, making complex decisions and creating the new and different.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.