Product Specialist

Cnergy Incorporation; Mumbai, Ahmedabad District, Chennai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Cnergy Incorporation in Mumbai is seeking a Clinical Specialist to act as the clinical expert and liaison for physiotherapy and rehabilitation equipment, delivering training, product demonstrations, and post-sale clinical support to healthcare professionals.

You will train clinicians, support product adoption, and collaborate with product management and marketing to develop evidence-based content, while traveling locally to hospitals and clinics.

Qualifications

• Bachelor's or Master's degree in Physiotherapy (BPT/MPT) is required.
• 2–5 years of clinical experience in physiotherapy or rehabilitation.
• Industry or product training experience is preferred.

Responsibilities

• Conduct hands-on training sessions and workshops for clinicians, therapists, hospital staff and sales team.
• Provide on-site and virtual product demonstrations during pre-sales and post-sales phases.
• Offer clinical guidance on equipment setup, protocol customization, and integration into therapeutic regimens.
• Support onboarding of new customers and ensure successful product adoption.
• Collaborate with sales teams and tender documentation with clinical justification and evidence-based data.

Skills

Physiotherapy principles

Presentation skills

Interpersonal skills

Travel frequently

Problem solving

Digital literacy

Education

Bachelor's or Master's degree in Physiotherapy (BPT / MPT)

Tools

Microsoft Office

Job description

Job Summary:

The Clinical Specialist serves as the key clinical expert and liaison between the company and healthcare professionals. This individual provides in-depth training, product demonstrations, and post-sales clinical support for physiotherapy and rehabilitation equipment. They ensure effective product utilisation and drive customer satisfaction by supporting clinical outcomes.

Key Responsibilities:

1. Clinical Training & Support

• Conduct hands‑on training sessions and workshops for clinicians, therapists, hospital staff and sales team.
• Provide on‑site and virtual product demonstrations during pre‑sales and post‑sales phases.
• Offer clinical guidance on equipment setup, protocol customisation, and integration into therapeutic regimens.
• Support on boarding of new customers and ensure successful product adoption.

2. Sales Enablement

• Assist the sales team with product presentations and answering clinical queries during sales meetings.
• Collaborate on tender documentation by offering clinical justification and evidence‑based data.
• Participate in trade shows, conferences, CME and product launches.

3. Customer Relationship Management

• Develop and maintain strong relationships with key clinical stakeholders and decision‑makers.
• Act as the primary point of contact for clinical feedback, troubleshooting, and advanced usage queries.
• Monitor and ensure customer satisfaction and long‑term retention.

4. Clinical Research & Education

• Support ongoing clinical studies, case reports, and collection of outcome data.
• Organise and deliver educational content for workshops, webinars, and continued medical education (CME) events.
• Stay updated on latest rehab trends, treatment protocols, and competitor technologies.

5. Internal Collaboration

• Work closely with product managers and R&D teams to provide feedback for product improvements.
• Help develop training materials, user manuals, and clinical protocols.
• Collaborate with marketing to create evidence‑based content and case studies.

Qualifications:

• Education: Bachelors or Master’s degree in Physiotherapy (BPT / MPT); specialization in neuro/ortho/cardio rehab is a plus.
• Experience: 2–5 years clinical experience in physiotherapy or rehabilitation; prior industry or product training experience preferred.

Key Skills:

• Strong understanding of physiotherapy principles and rehabilitation techniques.
• Excellent presentation, communication, and interpersonal skills.
• Ability to train, motivate, and influence clinicians and therapists.
• Willingness to travel frequently (local and national).
• Problem‑solving mindset with customer‑centric attitude.
• Proficient in Microsoft Office and basic digital tools.