Product Owner - AVP

1203 Barclays Global Serv. Cent; Pune District; Presencial; INR 3.500.000 - 5.500.000; Jornada completa

Descripción de la vacante

1203 Barclays Global Serv. Cent is seeking a Product Owner - AVP based in Pune and Chennai. You will define a clear product vision, prioritise the backlog and shape the roadmap, ensuring delivery delivers maximum value across the product area.

You will partner with stakeholders and delivery teams to translate strategy into measurable outcomes. The role demands collaboration across product, operations, controls, engineering and design, with a focus on regulatory compliance and risk-aware

Formación

• Experience balancing business and technical needs to deliver product outcomes.
• Ability to translate business strategy into measurable customer, risk and efficiency results.

Responsabilidades

• Define a clear product vision and prioritise the backlog.
• Shape the roadmap and drive successful delivery across the product area.
• Act as the key link between stakeholders and delivery teams.
• Collaborate with product, operations, controls, engineering and design to deliver scalable capabilities.

Conocimientos

Product leadership

Backlog prioritisation

APIs

Data modeling

Solution architecture

Regulatory compliance

Stakeholder communication

Descripción del empleo

Job Description Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests. Focused on building a relationship with our customers that allows us to add value to our customer interactions.

Accountabilities

• Provision of customer service through various communication channels including chat, email and phone.
• Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
• Collaboration with teams across the bank to align and integrate customer care processes.
• Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
• Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
• Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
• Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Assistant Vice President Expectations

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.

If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are:

• L – Listen and be authentic
• E – Energise and inspire
• A – Align across the enterprise
• D – Develop others

OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join Barclays as a Product Owner - AVP

where you'll define a clear product vision, prioritize the backlog and ensure we're building what delivers the most value. Acting as the key link between stakeholders and delivery teams, you'll shape the roadmap, champion continuous improvement and drive successful delivery across your product area.

To be successful as a Product Owner - AVP

you should have experience with:

• Considerable business & technical acumen with hands-on experience partnering with product, operations, controls, engineering and design, including APIs, data models and solution architecture.
• Proactive and ambitious product leader who thrives in ambiguity and is motivated by building scalable, foundational and transformation capabilities.
• Ability to define and deliver a clear product roadmap whilst navigating complex regulatory and compliance environments, translating business strategy into measurable customer, colleague, risk and efficiency outcomes.

Highly valued skills may include:

• Experience in financial services, ideally within Retail Banking.
• Experience establishing and championing product and engineering conventions to drive alignment and collaboration.
• Experience leading process simplification, operating model transformation, automation and/or AI-enabled change initiatives within a complex organisation.

This role will be based in Pune and Chennai.

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.