AVP Product Owner - Engagement, Commercial & Customer Interactions

Barclays; Maharashtra; On-site; INR 2,500,000 - 3,600,000; Full time

Job summary

Barclays is seeking an AVP Product Owner for Engagement, Commercial & Customer Interactions to drive impact across statements & documents in a regulated banking environment. You will translate business needs into deliverable solutions, align with risk and controls, and partner with technology and operations teams to improve customer communications.

You will manage backlogs, define acceptance criteria, and lead cross-functional delivery across digital and traditional channels, ensuring compliant

Qualifications

• Experience delivering business, digital or technology change initiatives.
• Strong project and delivery management skills.
• Experience working with Technology teams to define requirements.
• Ability to analyse data and customer insights to identify opportunities.
• Strong stakeholder management and communication skills.
• Experience supporting the delivery of customer-facing digital journeys or service enhancements.
• Understanding of risk, controls and governance within a regulated environment.
• Strong organisational skills with the ability to manage delivery plans and dependencies.
• Familiarity with customer communications, statements or content management platforms is valued.

Responsibilities

• Ensure Product Alignment with Business Goals: Ensure that the product & its features are aligned with broader objectives, driving value and contributing to the organization’s overall strategy.
• Communicate Product Vision to Delivery Teams: Clearly articulate the product vision and goals to the delivery teams, ensuring they understand and are inspired to deliver value.
• Create and Refine User Stories: Write clear, concise user stories with detailed acceptance criteria, refining them as needed.
• Agile Events: Participate in sprint planning, daily stand-ups, sprint reviews and retrospectives.
• Managing the Product Backlog: Maintain and prioritise the backlog to deliver high-value features.
• Act as the Voice of the Customer: Gather feedback to improve the product and meet user needs.
• Acceptance Criteria Definition & Management: Review work against acceptance criteria and ensure value delivery.
• Collaborate with Stakeholders: Gather requirements and align product goals with business objectives.
• Monitor Product Performance and Iterate: Use KPIs to adjust backlog and roadmap; manage readiness and run activities of live products.

Skills

Delivery management

Stakeholder management

Agile delivery

Product backlog management

Data analysis

Risk & controls awareness

Excel

PowerPoint

Tools

Excel

PowerPoint

Job description

Join us as an AVP Product Owner - Engagement, Commercial & Customer Interactions, where you can help shape the future of customer communications at Barclays. We are looking for a delivery-focused and collaborative individual to support the enhancement and transformation of our Statements & Documents capabilities, helping ensure customers receive clear, compliant and effective communications across digital and traditional channels.

This role plays an important part in delivering improvements to customer-facing document journeys, supporting platform modernisation initiatives and driving change across our Statements & Documents estate. You will work closely with Technology, Operations, Risk, Compliance and Product teams to translate business requirements into deliverable solutions, ensuring initiatives are implemented successfully and deliver positive customer and business outcomes.

As an AVP Product Owner - Engagement, Commercial & Customer Interactions, you will be responsible for managing initiatives from concept through to implementation, coordinating stakeholders, tracking delivery outcomes and supporting the ongoing evolution of our document generation, storage and retrieval capabilities.

To be successful as an AVP Product Owner - Engagement, Commercial & Customer Interactions you should have:

• Experience delivering business, digital or technology change initiatives.
• Strong project and delivery management skills, with the ability to manage multiple priorities simultaneously.
• Experience working with Technology teams to define requirements and deliver customer or operational improvements.
• Ability to analyse data and customer insights to identify opportunities and inform decision‑making.
• Strong stakeholder management and communication skills.
• Experience supporting the delivery of customer‑facing digital journeys or service enhancements.
• Understanding of risk, controls and governance within a regulated environment.
• Strong organisational skills with the ability to manage delivery plans and dependencies.
• Solid working knowledge of Excel and PowerPoint.

Some Other Highly Valued Skills May Include

• Experience working within customer communications, statements, documents or content management platforms.
• Knowledge of document generation, digital document delivery or customer correspondence processes.
• Experience supporting technology modernisation or digital transformation programmes.
• Background in banking, financial services or another regulated industry.
• Experience working within Agile or product-led delivery environments.
• Familiarity with operational resilience, controls and incident management processes.

You may be assessed on the key critical skills relevant for success in role, such as change delivery, stakeholder management, risk and controls, business analysis, problem solving and digital and technology, as well as job‑specific technical skills.

This role will be based out of Pune.

Purpose of the role

The purpose of a Product Owner is to maximize the value of the product by defining a clear product vision (are they setting the vision or would this align to ), managing authoring, refining and prioritizing the Product Backlog balancing trade-offs across desirability, viability and feasibility - making sure the right thing is being ‘built’, and prioritizing work based on business goals. They act as the primary liaison between stakeholders and delivery teams, ensuring the product meets user/customer needs and delivers optimal value. Product Owners are responsible for developing a roadmap and driving execution of their product area/sub-journey, applying continuous improvement principles and techniques.

Accountabilities

• Ensure Product Alignment with Business Goals: Ensure that the product & its features are aligned with broader objectives, driving value and contributing to the organization’s overall strategy. Utilisation of market research, analysis of customer feedback and monitoring of industry trends to identify new products, features or enhancements.
• Communicate Product Vision to Delivery Teams: Clearly articulate the product vision and goals to the delivery teams, ensuring they understand, align and are inspired to deliver the business value and purpose of each feature or user story.
• Create and Refine User Stories: Write clear, concise user stories with detailed acceptance criteria, refining them as needed to ensure the development team has all the necessary information to implement features successfully.
• Agile Events: Participate in key Agile events such as sprint planning, daily stand‑ups, sprint reviews, and retrospectives to keep the team aligned and focused on delivering the product backlog.
• Managing the Product Backlog: Responsible for creating, maintaining, and prioritising the product backlog, ensuring the highest value features are delivered first, based on business needs, customer requirements and organisational impacts, balancing risk migration and future proofing against the product strategy.
• Act as the Voice of the Customer: Continuously gather feedback from customers and end‑users to understand their pain points and ensure that the product meets their needs and improves their overall experience.
• Acceptance Criteria Definition & Management: Review and accept or reject work completed by the development team during sprints, ensuring that all delivered features meet the agreed‑upon acceptance criteria and deliver business value.
• Collaborate with Stakeholders: Work closely with stakeholders (e.g., customers, business leaders, and marketing teams) to gather requirements, define product goals, and ensure that the product vision aligns with business objectives.
• Monitor Product Performance and Iterate: Regularly assess product performance using KPIs and customer feedback, adjusting the product backlog and roadmap to improve functionality and meet evolving customer needs. Manage on-going readiness and 'run' activities of live products including monitoring, governance and approvals.
• Risk and Control: Managing risk, including identification of potential risks, development of strategies to resolve or mitigate and upscale as necessary those risks, and alignment between the product management and control functions.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.