Product Owner

RHIA.ai; Gurugram District; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

RHIA.ai is seeking a Product Owner to translate travel tech vision into a well-managed backlog and actionable user stories. You will bridge business goals with development teams, ensuring features are defined, prioritized, and delivered to meet user needs in a SaaS AI-enabled travel platform.

You will work with product managers, designers, and engineers to ensure iterative increments bring us closer to a seamless travel solution, balancing business goals with user experience and technical

Qualifications

• Experience writing user stories and managing product backlogs in Agile environments.
• CSPO or similar credential is a plus but practical experience matters most.
• Experience with SaaS products and travel/technology domains is essential.
• Comfortable using data to inform decisions and collaborating with data teams.

Responsibilities

• Own and maintain the product backlog and write clear user stories with acceptance criteria.
• Lead backlog grooming and sprint planning with engineering and Scrum Master.
• Gather requirements from stakeholders and translate into detailed specs.
• Align product vision with the business strategy and customer needs.
• Define acceptance criteria and validate delivered features with QA and users.
• Coordinate with UI/UX and data science teams to integrate AI-driven elements.
• Iterate based on user feedback and analytics to improve features.

Skills

Agile methodologies

User stories

CSPO

Communication

Detail orientation

Problem-solving

AI-minded analytics

Education

Bachelor's degree

MBA (optional)

Tools

SQL

APIs

Job description

We are seeking a Product Owner to join our product team and take ownership of translating our travel tech vision into a well-managed, actionable product backlog. In this role, you will serve as the bridge between business objectives and the development team, ensuring that features are clearly defined, prioritised, and delivered to meet user needs. As Product Owner, you will deeply understand Rhia's AI-driven travel platform and our customers (from end travellers to industry partners), using that knowledge to write user stories and acceptance criteria that guide our Agile development sprints. You'll work closely with the product manager, designers, and engineers to make sure each iteration of the product brings us closer to a seamless, intelligent travel solution. This position is ideal for someone who is detail-orientated, customer-focused, and excited about leveraging SaaS and AI capabilities to create a world-class travel product.

Responsibilities

• Backlog management: Own and maintain the product backlog for your product area. Write clear, comprehensive user stories with well-defined acceptance criteria, focusing on features that enhance the travel user experience and leverage our AI capabilities.
• Sprint planning and Agile process: Lead backlog grooming and prioritisation sessions. Work with the Scrum Master and engineering teams to plan sprints, ensuring that the highest-value features are developed in the proper sequence. Adjust priorities based on feedback and changing needs, keeping the team focused and productive.
• Requirement gathering: Collaborate with the product manager and stakeholders (sales, customer success, and travel industry partners) to gather requirements and translate high-level ideas into detailed product specifications. Ensure that business goals, user needs, and technical feasibility are all balanced in planning.
• Product vision alignment: Develop a deep understanding of Rhia's product vision and strategy. Communicate the context and purpose behind features to the development team so they understand how their work contributes to larger company objectives. Emphasise how features will improve the travel journey for users or optimise operations for clients.
• Quality and acceptance: Define acceptance criteria for each story and personally validate that delivered features meet those criteria. Conduct user acceptance testing for completed features, working with QA to ensure that the product increments are of high quality and deliver the intended value.
• Cross-functional coordination: Coordinate closely with UI/UX designers to ensure that feature requirements include design specifications and align with a great user experience. Work with the data science team to integrate AI-driven elements (like recommendation engines or chatbot features) into product features when applicable.
• Customer-centric iteration: Continuously gather feedback from users and stakeholders on the product (through demos, beta programmes, or analytics insights). Use this feedback to refine backlog items and to make data-driven decisions on enhancements or fixes, ensuring our product consistently meets the evolving needs of our user base.

Requirements

• Experience: 4+ years of experience in a product ownership or business analysis role in an Agile software development environment. Proven ability to define and drive a product backlog for a web or mobile software product.
• Agile expertise: Strong understanding of Agile/Scrum methodologies. Experience writing user stories, running sprint planning, and collaborating with cross-functional Scrum teams. A Certified Scrum Product Owner (CSPO) or similar credential is a plus, but practical experience is most important.
• Domain familiarity: Experience with SaaS products and a passion for travel/technology sectors are essential. You should be able to quickly grasp travel industry user personas and workflows - whether it's traveller self-service needs or internal tools for travel operators. Prior experience in travel tech (online travel agencies, booking systems, etc. ) is highly valued.
• Analytical and AI-minded: Comfortable working with data to inform decisions - whether it's user behaviour analytics, A/B testing results, or insights from AI models. While not a data scientist, you appreciate the value of AI tools and can collaborate with data teams to incorporate AI-driven features.
• Communication skills: Excellent written and verbal communication. Ability to clearly convey product requirements and business context to technical teams. Equally capable of articulating product changes and status to non-technical stakeholders or clients.
• Detail orientation: Strong attention to detail in specifying requirements and acceptance criteria. Ability to anticipate edge cases and clarify them to avoid ambiguity for the development and QA teams.
• Problem-solving: A user-centric mindset with strong problem-solving skills. Ability to break down complex problems (like improving a multi-step travel booking flow) into manageable, incremental solutions that can be delivered iteratively.

Preferred Qualifications

• Education: Bachelor's degree in business, computer science, or a related field. An MBA or master's related to product management or user experience can be a plus, indicating a broader business perspective.
• Travel industry insight: Direct experience working on products in the travel industry (e. g., booking platforms, itinerary planning tools, and travel fintech) gives you a huge advantage in understanding our market and user expectations.
• Technical aptitude: While this is not a developer role, the ability to understand technical implications of decisions is valuable. Experience using tools like SQL for data querying, or familiarity with APIs, can help in communicating with the engineering team.
• User experience focus: Experience collaborating closely with UX/UI teams or a background in UX research. Any exposure to designing wireframes or conducting usability tests is a plus, demonstrating your investment in the user experience.
• AI product exposure: Experience working on a product that included AI or machine learning components (such as recommendation systems, chatbots, and personalisation features) - understanding the lifecycle of deploying such features and measuring their success.
• Certifications/Training: Additional certifications in product management (Pragmatic Institute, etc. ) or training in design thinking, Agile leadership, etc., showing continuous learning and commitment to your craft.