Product Ops Analyst
Primary function: Responsible for leading team for business process analysis, product validations and business monitoring. In addition, role requires to work with product/business owners to enhance existing product capabilities and process improvements and drive improvements
Principal duties & responsibilities:
- Gather, review and analyse data to provide answers to questions that will drive decision around improving Transportation Decisions.
- Partner with Product, Data Engineering, Product Engineering team to drive meaningful decisions
- Perform data analysis and research to identify new opportunities to improve overall metrics.
- Analyse underlying trends to identify potential product issues and improvements to the existing product features.
- Test and Monitor new features on production to ensure new features are working as expected.
- Collaborate with product Managers to drive defect management with engineering team to ensure production environment runs without any critical defects
- Support key item/brand launches from fulfilment by participating in preparation activities and ensuring systems don’t have any critical defects.
- Support peak volumes by executing key tasks defined specific for peak season.
Job requirements
- Graduate in any discipline with 3 to 4 years’ experience.
- End to end understanding Transportation and Supply chain processes.
- Data analysis and reporting skills.
- Knowledge in Microsoft Excel, Word, PowerPoint (or similar) applications required.
- Power BI & Google Cloud Platform will be an added advantage.
- Good organisational, prioritising and problem solving skills and ability to multi-task.
- Excellent communication skills.
Desired requirements
- SQL skills
- Data analytics
- People management experience.
- Reporting and Dashboarding in looker / Power BI Experience Level Senior Level