Product Manager-I

MoEngage; Bengaluru; On-site; INR 4,500,000 - 6,500,000; Full time

Job summary

MoEngage in Bengaluru is seeking an experienced Product Manager to own a slice of the Campaigns product, driving messaging across Push, Email, SMS, WhatsApp, RCS, and In-App channels. You will partner with engineering and design, and spend time talking to customers to understand real needs.

You’re years into your PM career, have shipped end-to-end features, and know what done means in practice. You’ll be measured on adoption and impact, not just completion, with a strong emphasis on writing

Qualifications

• 3+ years of product management experience in a B2B SaaS environment.
• Owned end-to-end features from problem discovery to shipped and adopted.
• Strong customer instincts, with weekly conversations with users.
• Able to turn messy problems into one-pagers that drive decisions.

Responsibilities

• Customer research through VoC/VoP, support ticket audits, CSM conversations, and in-app feedback to map win/loss areas.
• Mine support channels and feature requests to surface top gaps for this quarter.
• Own PRD to shipped feature, write specs, resolve edge cases, participate in standups, enable engineering, manage scope vs timeline.
• Drive activation with CS, Sales, and Marketing; create enablement decks and in-app nudges; own adoption metrics.
• Translate customer signals into prioritized product opportunities and defend decisions.

Skills

Product management

B2B SaaS

Customer research

End-to-end ownership

Clear writing

Job description

About MoEngage:

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

About the Role

Messaging is where marketing actually meets the customer — the push that gets opened, the WhatsApp that gets replied to, the SMS that drives the click. Youll own a slice of the Campaigns product — the engine behind messaging across Push, Email, SMS, WhatsApp, RCS, and In-App channels — and be judged on whether customers actually adopt what you ship, not on how well you followed the spec someone else wrote. Youre a few years into your PM career, not new to it. Youve shipped things end-to-end, learned what "done" actually means in practice, and know the difference between a feature customers use every day and a feature that only exists in a release note. Youll report into the Campaigns product team, work shoulder-to-shoulder with engineering and design, and spend a meaningful chunk of your week talking to customers, reading support threads, and digging through usage data — because thats where the real opportunities live, not in a brainstorm.

Roles & Responsibilities

• Customer Research, Relentlessly- Run structured VoC/VoP analysis — customer calls, support ticket audits, CSM conversations, in-app feedback — to build a constantly-updated picture of where Campaigns is winning and where its losing deals or trust. Turn scattered anecdotes into a ranked list of real problems.
• Opportunity Mining- Don't wait for a PRD to land in your inbox. Mine support channels, churn signals, and feature requests to surface the 2-3 gaps that matter most this quarter — and defend why those and not the other twenty.
• Execution, End to End- From decision-anchored PRD to shipped feature — write the spec, resolve edge cases, sit in every standup that matters, unblock engineering, and make trade-off calls when scope and timeline collide. Ideas are cheap; shipped is the job.
• Adoption Is the Metric- Shipping isn't done at code-complete. Partner with CS, Sales, and Marketing to drive activation — enablement decks, in-app nudges, customer outreach — and own the adoption number, not just the release note.
• Voice of the Customer, Internally- Be the translator between "what customers are saying" and "what we build next." Feed structured research back into prioritization debates and hold the team accountable to solving the problem, not just the ticket.

What we\'re looking for

• 3+ years of product management experience in a B2B SaaS environment.
• Evidence you\'ve owned something end-to-end — from problem discovery to shipped, adopted feature — not just been on the team that did.
• Sharp customer instincts, and the willingness to keep earning them by talking to actual users every single week.
• A clear thinker and clearer writer; you can turn a messy problem into a one-pager that gets a decision made.

Bonus points

• Experience in Martech / Customer Engagement / Marketing Automation.
• Familiarity with messaging channels (SMS, WhatsApp, RCS, Push) as a builder or a heavy operator.
• Comfort with API-driven or platform products, and the ambiguity that comes with them.

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.

Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.

It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.

Why Join Us!

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.