Product Manager - Growth & Customer Onboarding

Proshort Inc; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A dynamic tech company in Bengaluru is seeking a full-time Customer Onboarding Manager. In this role, you'll own the entire customer onboarding process, focusing on activation, adoption, and retention. You'll collaborate closely with customers and the sales team to drive improvements. The ideal candidate enjoys fast-paced startup environments, thrives in customer interactions, and is eager to have a visible impact. This is an exceptional opportunity to influence product direction and engage directly with leadership.

Qualifications

• Experience in customer onboarding and engagement.
• Ability to translate insights into actionable improvements.
• Comfortable working in a startup environment.

Responsibilities

• Own customer onboarding end-to-end.
• Collaborate with customers and sales leaders.
• Translate onboarding insights into product improvements.
• Design onboarding journeys to drive activation.

Skills

Customer conversations

Activation strategies

Adoption techniques

Retention methods

Communication skills

Job description

PROSHORT INDIA PRIVATE LIMITED

Full-Time

If you love talking to customers, shipping fast, and turning onboarding into a growth engine, this role is for you.

At Proshort, we’re building the AI copilot for sales teams - helping reps show up smarter, managers coach better, and leaders get real signal from calls and deals. We’re already working with fast-growing SaaS and enterprise teams, and now we’re scaling 🚀

What You’ll Do

Own customer onboarding end-to-end — from first login to the “aha” moment.

Work directly with customers, sales leaders, and reps to understand workflows and pain points.

Translate onboarding insights into product improvements, experiments, and growth loops.

Collaborate closely with Engineering, Sales, and Customer Success to drive adoption and retention.

Design and iterate onboarding journeys that truly drive activation, not just check boxes.

You’ll Thrive Here If You

Are a PM who loves customer conversations more than writing docs.

Think in terms of activation, adoption, retention, and expansion.

Enjoy working in a 0→1 / 1→10 startup environment, wearing multiple hats.

Move fast, make decisions with imperfect data, and learn as you go.

Want real ownership and visible impact (not “PM theater”).

Bonus Points If You

Have experience with B2B SaaS, sales tech, or AI-driven products.

Have led or experimented with onboarding, growth, or PLG (Product-Led Growth) motions.

Love demos, pilots, and getting customers live quickly.

High-ownership role with direct exposure to the CEO and leadership team.

Customers who actively engage and influence the roadmap.

Fast shipping and high trust environment.

A chance to help build the “Cursor moment” for Sales.