Product Manager - Digital Transformation

Kotak Life Insurance; Mumbai; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Kotak Life Insurance seeks a Product Manager - Digital Transformation to own digital products and tools for sales enablement. You will define requirements, design user journeys, manage sprints, and coordinate with IT, sales, and vendors to speed time-to-market and adoption.

The role focuses on analytics, feature upgrades, and ongoing product improvement. Candidate should have MBA/PGDM and 3-4 years in BFSI product management, with strong analytical, communication, and project management skills.

Qualifications

• MBA/PGDM or equivalent management qualification.
• 3-4 years BFSI experience in product management is preferable.

Responsibilities

• Own end-to-end product management for digital products and tools focused on sales enablement.
• Design and implement user journeys, wireframes, and feature upgrades.
• Manage sprints, timelines, and stakeholders with vendor collaboration.
• Define test cases, oversee end-to-end testing, and ensure quality.
• Build and maintain a product roadmap with market benchmarking and analytics.
• Drive adoption, track KPIs, and provide progress updates to leaders.

Skills

Strong analytical

Problem solving

Understanding of tech platforms

APIs

Digital applications/tools

Project management tools

End to end user journeys

Data flow

Systems flow

User experience

Competition benchmarking

Education

MBA/PGDM

Tools

Product management tools

Job description

JOB DESCRIPTION

POSITION

Product Manager - Digital Transformation

DESIGNATION

Chief Manager

DEPARTMENT

Digital Transformation

SUB DEPARTMENT

Digital Transformation - Sales & Distribution Enablement

REPORTING POSITION

Reports to AVP - Digital Transformation

DOTTED LINE REPORTING TO

N.A

NO. OF POSITIONS REPORTING IN

1

MANAGEMENT LEVEL

WORK LOCATION

Kotak Infinity Park HO (Malad)

OBJECTIVE OF THE ROLE

To undertake product management ownership of Digital Products & tools focussed towards sales enablement across all our key business channels. As a product owner one would be expected to define, design, document & implement requirements, manage sprints/pipeline plan, design UI/Journeys with focus on user experience, undertake stakeholders & vendor management, monitor execution, speed and faster time to market, drive adoption, production support & analytics.

KEY RESPONSIBILITIES

To evaluate and undertake the end to end work on product as a Product manager for 1 or more products.

Design & implement user journeys, product features, CR, product upgrades, other requirements according to user feedback, user stories, business case, etc.

To verify the fulfilment of all specified requirements and user journey in terms the above. This includes;

• Requirement closures/finalization & documentation & sign-off o Design wireframes/UI journey o Technical understanding document review

To liaise with IT & business stakeholders to finalize efforts, cost, resourcing, timelines, support etc.

To manage sprints, project timelines, involve & manage stakeholder as and when required

To align testing team for defining test cases, end to end testing, review & signoff as per documented expectation and level of quality as required by product/infrastructure/process

To build confidence in the quality level of testing and also required measures to increase speed of testing, maintain quality and time to market

Keep track of sign-off as well as go live timelines across on multiple requirements stakeholders across multiple products

To provide sufficient information and keep updating progress to stakeholders/mangers to allow them to make informed decisions, especially regarding the level of quality, user experience, data level readiness, open issues, progress, reports, etc.

To build and maintain a product roadmap and updating the same as per competition benchmarking, industry wide know how of new features, technology updates

Launch & Adoption

• To be able to define and drive adoption & usage strategy for launching your product and new features to users/customers. Track usage via various communication platforms, KPIs
• Assessing the progress and effectiveness of the launch and adoption efforts
• Conducting trainings, webinars for user groups, business stakeholders, sales support, training teams, etc., as and when required
• Implement processes for continuous training if required with respective teams
• Reviewing product at regular intervals, collecting feedback from user’s/stakeholder groups to incorporate as product enhancement CR’s

Support

• To be able to manage support & related activities and create a team as required
• To set-up process & define KRA’s with stakeholders as required in order to streamline, update processes

Analytics

• This role also entails analytics at various stages such as feature roadmap finalization, post feature launch, usage metric tracking, setting KPI’s & continuously monitoring & generating insights across the product lifecycle.
• Presenting various data points and performance metrics to senior leaders

INTERACTIONS

Internal Relations

Exhibits Strong communication skills and will have interactions with business stakeholders & tech stakeholders such as Sales & Distribution, IT, Operations, compliance, marketing, legal, customer service, underwriting, IT, business, & other functions as and how required by project needs

External Relations

Interaction with third party vendors, Product vendors, design agency, IT implementation vendor and any other as per project needs.

REQUIRED QUALIFICATION AND SKILLS

Qualification

Post-graduate - MBA/PGDM

Work experience in years: Preferable 3-4 years in BFSI with experience in product management. Even experience as a project manager and BA will be considered

Certifications (If any): Product management/Digital Products related certifications if any will be an added advantage

Minimum & Maximum Age: NA

Other skill set

Knowledge about Life/General insurance products will be an added advantage. Experience in managing & driving digital tools for Sales will be a plus.

Key competencies

Strong analytical & problem solving skills, understanding of tech platforms, APIs, digital applications/tools, Project management tools, able to do impact analysis, high level of understanding of end to end user journeys, data flow, systems flow, processes, user experience, competition benchmarking, up-to-date with technological enhancement within and across Industry