Product Manager - AI Services

NTT Limited; Chennai District; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

NTT DATA is seeking a Manager, Service / Product Development to lead the execution of our service and product development strategy. The role emphasizes driving Agile practices, guiding architectural decisions, and promoting innovation while delivering measurable results across cross-functional teams.

The position requires advanced leadership, strong communication, and a deep understanding of IT services and outsourcing markets.

Qualifications

• Advanced experience in IT services, service/product development in large-scale, multi-national tech environments.
• Operational experience in IT services with a strong understanding of client needs.
• Deep knowledge of IT industry landscape and business needs.

Responsibilities

• Drive Agile methodologies across service/product development teams, delivering high-quality services iteratively.
• Collaborate with cross-functional teams to align goals and communicate transparently.
• Provide guidance on technical architecture, software development practices, and emerging technologies.

Skills

Execution ability

Client focus

Communication skills

Multi-cultural teams

Leadership

IT services knowledge

Outsourcing knowledge

Infrastructure markets knowledge

Education

Bachelors in IT/CS/Business

Scaled Agile & ITIL certifications

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Manager, Service / Product Development, is a senior management role, responsible for driving the execution of the service / product development strategy and objectives as defined by senior leadership. In addition, this role supports the leading of the creation of innovative and customer-centric service / product offerings whilst driving sustainable growth. The Manager, Service / Product Development supports a culture of collaboration and innovation across their team with a focus on operational excellence.

Key responsibilities:

• Supports with driving Agile methodologies across service / product development teams, ensuring effective implementation of Agile principles, practices, and ceremonies to deliver high-quality services iteratively and adaptively.
• Collaborates among cross functional teams to work cohesively, communicate transparently, and achieve collective goals.
• Provides expert guidance on technical architecture, software development best practices, and emerging technologies.
• Supports with adoption of modern engineering practices, DevOps principles, and continuous integration/delivery.
• Participates in communities of practices.
• Enforces quality assurance practices.
• Supports with promoting a culture of innovation by encouraging teams to explore new ideas, experiment with technologies, and implement improvements to enhance service quality, user experience, and efficiency.
• Tracks key performance metrics related to service development and delivery.
• Supports with utilizing data-driven insights to make informed decisions, optimizes processes, and drives continuous improvement.
• Fosters professional growth and technical excellence by providing guidance, feedback, and opportunities for skill enhancement.
• Drives a culture of collaboration and innovation across the team with a focus on operational excellence.

To thrive in this role, you need to have:

• Advanced execution abilities.
• Evidence of supporting the development of global product offering in liaison/ coordination with cross functional teams.
• Demonstrates strong client focus.
• Advanced knowledge of IT services, outsourcing and infrastructure markets across all verticals.
• Excellent interpersonal, verbal and written communication skills.
• Ability to build consensus amongst many stakeholders; be comfortable with ambiguity.
• Ability to thrive within high pressure, complex, fast paced environments.
• Ability to work with multi-cultural and geographically dispersed virtual teams.
• Advanced leadership and negotiation skills with our channels to market, third parties and internal delivery teams.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field.
• Relevant certifications such as Scaled Agile and ITIL are beneficial.

Required experience:

• Advanced experience in IT services, specifically service / product developing within a large scale (preferably multi- national) technology services environment across a range of service offers/portfolios.
• Advanced experience in an operational context within an IT services organization, with a solid understanding of client needs.
• Advanced knowledge and understanding of IT industry environment and business needs.
• Advanced experience managing services / product development teams.

Workplace type: Hybrid Working

About NTT DATA

• NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100.
• We are committed to accelerating client success and positively impacting society through responsible innovation.
• We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.
• Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.
• As a Global Top Employer, we have experts in more than 70 countries.
• We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.
• NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!