Director - AI Adoption & Workforce Transformation

NTT Limited; Gurugram District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

NTT DATA in India invites a Director of Consulting to lead multiple client engagements and shape the consulting strategy across the business. The role demands senior stakeholder engagement, robust IT operations knowledge and a track record in profitable service delivery.

You will guide a high-performing team, develop scalable governance, and ensure delivery excellence aligned with the company strategy. On-site working in Gurugram region envisaged.

Qualifications

• Significant experience in a senior consulting leadership role.
• Demonstrated ability to lead cross-functional teams and manage client relationships.
• Strong understanding of IT operations and service offerings.

Responsibilities

• Gains support from stakeholders to execute strategic plans.
• Oversees day-to-day activities of a consulting team.
• Provides direction on complex engagements as a subject matter expert.
• Develops processes, policies and tools for finance, people, marketing and delivery management.
• Leverages client relationship knowledge to influence outcomes.
• Owns efficiency, quality and delivery against contracts.
• Collaborates with senior leadership to drive strategy and profitability.
• Sets client satisfaction standards and policies to optimize service delivery.

Skills

Leadership

Stakeholder engagement

Consulting

Strategic thinking

Project management

Education

Bachelor's degree in Information Technology or Business Management

Scaled Agile certification

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Director, Consulting is a leadership role, responsible for collaborating with senior business stakeholders to formulate and implement the consulting services strategy and organizational capability that provides vision and forward direction for the business. This role takes responsibility for defining and managing a sustainable and profitable consulting practice aligned to the strategy of the overall business and, provides guidance and advice on leveraging service management capabilities to effectively deliver value to clients. This role aims to increase business value with key clients and to realize pull-through business as a result of consultancy engagements. This leadership role is responsible for fostering a collaborative and high‑performing culture across the consulting team(s) within their remit.

Key responsibilities

• Gains support from other business areas and stakeholders to execute strategic plans that align to overall consulting services strategic goals and ensures the implementation thereof.
• Oversees day to day activities of a team of consulting professionals in the functional area.
• Provides direction to consulting team(s) in complex engagements by generating demand through acting as a subject matter expert.
• Develops the required process, policies and tools relating to financial, people, marketing and delivery management and ensures they are in place and managed operationally.
• Leverages their relationship skills and knowledge of the client environment to assist and influence the client.
• Takes full ownership for managing efficiency levels, streamlining and continuously improving procedures to deliver customer excellence.
• Oversees the delivery of client requirements against agreed contracts for relevant consulting areas.
• Collaborates with senior leadership to develop strategy and manages implementation to achieve revenue and expense targets.
• Ensures that the business unit meet its profitability targets, maximizing revenue per billable resource within agreed cost constraints and without compromising the integrity and standards of the company.
• Participates with senior managers to formulate and implement the Consulting Services strategy and organizational capability that provides vision and forward direction for the business.
• Sets the standard for client satisfaction and develops client service policies, procedures and standards that will drive optimization and client satisfaction.
• Uses understanding of business objectives, market trends and client requirements to develop a consulting service practice and that is aligned to the business strategy and goals and builds a seamless service operation.

To thrive in this role, you need to have

• Deep knowledge and understanding of IT industry environment and business needs
• Robust understanding of the vast range of IT operations and organizational service offerings
• Demonstrates strong levels of client engagement
• Service orientated with the ability to manage client value whilst maintaining profitable business results
• Demonstrate an in-depth understanding of the product’s functionality and capability and how it is applied to solve client’s problems
• Motivational and inspirational leader with superior decision‑making skills and assertiveness
• Excellent collaboration skills and able to interact professionally at all levels internally and externally
• Problem solver with solid strategic thinking capability and good analytical skills Strong conceptual thinking ability
• Ability to manage urgent and complex tasks simultaneously
• A strong market orientation with experience working with clients and business teams to create client‑orientated solutions and services

Academic qualifications and certifications

• Bachelor's degree or equivalent in Information Technology and/or Business Management or a related field
• Scaled Agile certification desirable
• Relevant consulting and technical certifications preferred

Required experience

• Significant level of relevant experience in similar role within a related environment
• Significant previous experience operationally managing and leading a consulting team
• Significant experience dealing with clients and managing service levels
• Significant stakeholder engagement experience at all levels in the organization
• Significant project management experience

Workplace type

On‑site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!