Security Managed Services Engineer (L3)

NTT Limited; Bengaluru; Hybrid; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Hybrid Working

Job summary

NTT DATA is seeking a Security Managed Services Engineer (L3) in Bengaluru to safeguard client infrastructures, troubleshoot complex incidents, and drive continual improvements. You will monitor, configure, and validate systems, while mentoring junior staff and contributing to automation efforts.

The role emphasizes proactive incident resolution, strong communication across cultures, and adherence to SLA targets, with hybrid workplace expectations in India.

Qualifications

• Experience handling complex security infrastructure in a managed services environment.
• Strong IT engineering background in mid to large ICT organizations.
• Deep working knowledge of ITIL processes.

Responsibilities

• Identify and resolve technical incidents, apply monitoring tools to keep systems healthy.
• Ensure client infrastructures are configured, installed, tested and operational from start.
• Handle high-complexity tickets and deliver advanced solutions.
• Create knowledge articles and train junior team members.
• Provide inputs to automation teams to reduce manual effort.
• Mentor junior staff on advanced troubleshooting and best practices.

Skills

Security engineering

ITIL knowledge

Client communication

Incident management

Team mentoring

Education

Bachelor's degree in IT/Computing

Tools

Monitoring tools

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

• As a Security Managed Services Engineer (L3) at NTT DATA, you'll be at the helm of ensuring our clients' infrastructures are secure, robust, and running smoothly.
• Your day will involve proactively identifying and resolving technical incidents, performing necessary checks, and applying monitoring tools to keep everything in top shape.
• You’ll ensure that all assigned infrastructure at client sites is correctly configured, installed, tested, and operational from the start.
• You’ll dive deep into third-line support calls, uncovering the root causes of incidents and problems.
• Daily, you'll engage with clients, providing continuous feedback and updating them about their systems' statuses.
• Your role is crucial in maintaining zero missed service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified and You’ll handle tickets of high complexity, deliver advanced solutions, and contribute to operational improvements.
• Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks.
• Provide inputs to automation teams to reduce manual efforts.
• As a seasoned professional, you'll lend your expertise to coach and mentor junior team members, especially on advanced technical troubleshooting and best practices.
• You may also manage and implement projects within your technology domain, ensuring timely and effective delivery in line with client requirements.
• From optimizing work processes to working on disaster recovery functions, you'll play a key part in enhancing our service delivery.

To thrive in this role, you need to have:

• Proven experience handling complex security infrastructure within a managed services environment.
• Strong background in IT engineering, preferably within medium to large ICT organizations.
• Deep working knowledge of ITIL processes.
• Proficiency in planning activities and projects well in advance.
• Strong client-focused approach, ensuring a positive client experience.
• Excellent communication skills, with the ability to work across different cultures and social groups.
• Effective listening skills and an ability to adapt to changing circumstances.
• Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary.
• Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.

Workplace type: Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Join our growing global team and accelerate your career with us.

Join Our Growing Global NTT Family

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!