Product Manager

Twin-Health; Chennai; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Twin Health India is seeking a Senior Product Manager, Member Experience, to shape the end-to-end member journey in India. Based in Chennai, you will drive the vision for an AI-native healthcare experience across mobile, chat, voice, and connected devices, collaborating with design, engineering, AI/ML, clinical, and operations to deliver impactful results for millions of members.

In this senior leadership role, you will set product direction, analyze data, and lead cross-functional teams to

Qualifications

• 10+ years of product management experience, with significant experience leading consumer-facing web and mobile products and product teams.
• AI product leadership with experience building AI-powered consumer experiences (LLMs, conversational AI, agents, or personalized experiences).
• Deep customer obsession with understanding needs from qualitative research and data.
• Strong analytical judgment: defining metrics, experiments, and outcomes.
• 0-to-1 and scale experience, creating new experiences and evolving products used by millions.

Responsibilities

• Define the vision for Twin’s member experience and establish a compelling product strategy.
• Own the end-to-end member journey across onboarding, daily guidance, nutrition, medications, activity, and care interactions.
• Reimagine healthcare as an AI-native experience, integrating AI, Digital Twin, and human care across channels.
• Drive measurable member outcomes through engagement and behavior change.
• Lead cross-functional teams from vision to launch with speed and quality.
• Shape product strategy globally while adapting to local needs in India.
• Raise the product bar and establish practices for accountability and outcomes.

Skills

Product management

AI product leadership

Customer obsession

Analytical judgment

scale minded

Job description

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.

We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Working here

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

We are only looking for candidates either based in Chennai or are willing to relocate to Chennai.

We are looking for a Product Manager, Member Experience to define the vision and strategy for Twin’s member product in India.

This is a senior product leadership role with responsibility for the end-to-end experience members have with Twin — from their first days in the program through the daily experiences that help them understand their bodies, take the right actions, and achieve lasting healthoutcomes.

You will define what a world-class, AI-native healthcare experience should look like for millions of members. You will shape how the Digital Twin comes to life across mobile, chat, voice, connected devices, and human care — transforming complex streams of health data into simple, personalized guidance that helps each member know what to do, why it matters, and what is likely to happen next.

This role requires both vision and execution. You will develop a deep understanding of our members, identify the most important problems to solve, set the product direction, and work closely with Design, Engineering, AI/ML, Clinical, Data, and Operations to turn that vision into experiences members use and value every day.

You will be a senior product leader within Twin’s India organization and a key partner to product and company leadership globally.

Responsibilities

• Define the vision for Twin’s member experience. Establish a compelling product vision and strategy for how Twin helps members understand and improve their health.
• Own the end-to-end member journey. Think beyond individual features to create a coherent experience spanning onboarding, daily guidance, nutrition, medications, activity, connected devices, progress, care-team interactions, and long-term behavior change.
• Reimagine healthcare as an AI-native experience. Define how AI, the Digital Twin, and human care work together across app, chat, voice, and proactive experiences to create a deeply personalized relationship with every member.
• Drive measurable member outcomes. Define success through engagement, sustained behavior change, treatment adherence, member satisfaction, and clinical outcomes rather than feature delivery.
• Lead through experimentation. Create hypotheses, rapidly test new experiences, learn from member behavior, and scale what works.
• Lead cross‑functionally from vision through launch. Work closely with Engineering, AI/ML, Clinical, Data, Operations, and Design to make difficult tradeoffs, remove ambiguity, and deliver high-quality experiences at speed.
• Shape Twins product strategy globally. Bring insights and innovation from India into Twins broader product strategy while adapting global capabilities to the needs and behaviors of members in India.
• Raise the product bar. Manage a product manager, establish strong product practices, and create a culture of member obsession, strategic thinking, experimentation, and accountability for outcomes.

Qualifications

• 10+ years of product management experience, with significant experience leading consumer-facing web and mobile products and product teams.
• AI product leadership. You have meaningful experience building AI-powered consumer experiences, ideally involving LLMs, conversational AI, agents, recommendation systems, or highly personalized experiences.
• Deep customer obsession. You routinely combine qualitative research, direct customer interaction, behavioral data, experimentation, and intuition to understand what users need — including needs they may not explicitly articulate.
• Strong analytical judgment. You know how to define meaningful metrics, design experiments, interpret imperfect data, and distinguish product activity from actual customer and business outcomes.
• 0-to-1 and scale experience. You are equally comfortable inventing a new experience from first principles and evolving a successful product used by millions of people.

We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Twin Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.