Product Excellence Manager BA

Hapag-Lloyd AG; Maharashtra; Hybrid; INR 1,500,000 - 2,000,000; Full time

Benefits offered by this job

Competitive salary

Healthcare coverage

Career mobility support

Hybrid working model

Job summary

A leading shipping company seeks a Product Excellence Manager to bridge business and technology. You will manage the product lifecycle, ensuring alignment with the strategic goals, and support the integration of new tools. Candidates must have experience with SAP ECC, strong stakeholder management skills, and the ability to coordinate training sessions. This position offers a competitive salary, healthcare, and a hybrid working model.

Qualifications

• Experience in SAP ECC and S/4HANA environments.
• Several years in product management or process optimization.
• Strong communication skills and stakeholder engagement.

Responsibilities

• Manage the product lifecycle and regional roadmap.
• Translate business requirements into actionable tasks.
• Support product rollouts and coordinate training.

Skills

SAP ECC experience

Product management

Stakeholder management

Agile methodologies

Cross-functional collaboration

Fluent in English

Education

Bachelor’s or Master’s degree in Business Administration

Tools

MS Office

JIRA

Confluence

Job description

Join to apply for the Product Excellence Manager BA role at Hapag‑Lloyd AG

In this role, you will act as a key enabler between business and technology, providing operational product management for systems such as in‑house solutions (FIS), SAP, and other core applications. Your focus will be on aligning product functionality with operational needs, ensuring that our tools effectively support regional and global business processes. From ideation to implementation, you will help shape the product roadmap, together with the respective product owner, drive continuous improvement, and support scalable, value‑driven solutions. As part of Hapag‑Lloyd’s digital transformation journey, you will also play a critical role in ensuring the successful adoption and integration of new tools and technologies within [Region].

Responsibilities

• Support the full product lifecycle for the regional product roadmap, from requirement definition through testing, coordination of UAT, development phase, rollout and hypercare, and post‑implementation improvements, ensuring alignment with strategic goals and business needs.
• Translate complex business requirements into clear product concepts, features, and actionable tasks in line with the respective product vision.
• Collect, document, and evaluate innovation ideas from areas/regions, ensuring business benefits are clearly defined and aligned with Product Owners.
• Act as the primary interface between business and IT Product Owner, driving cross‑functional collaboration and alignment.
• Assist in preparing status reviews and communicating progress to stakeholders and senior management when required.
• Support the preparation and execution of product rollouts (e.g., S/4HANA) and other innovative initiatives, coordinating with training, and regional teams.
• Coordinate change request management and ensure smooth integration of updates into existing processes.
• Provide product‑specific guidance for development, ideation, and support the evaluation of automation ideas.
• Provide operational support for local systems (e.g., payment solutions).
• Strengthen the SuperUser Community by coordinating onboarding, facilitating knowledge flow, and organizing exchange forums.
• Identify, plan, and deliver training needs and materials related to IT products in alignment with regional training management and business stakeholders, ensuring continuous upskilling of users and effective onboarding of SuperUsers during new product rollouts.
• Maintain and oversee regional steering tools and tables such as SAP + FIS steering tables, FIS profiles, FIS translation tables, and ODM rules.
• Provide guidance on steering parameters to Area/QSC/Regional teams to ensure correct system usage and alignment with business objectives.
• Administer secure role management requests (e.g., High Secure Role requests) in compliance with IT and security policies (e.g., SAP Security concept).

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Information Systems, or a related field.
• Mandatory experience working within SAP ECC and S/4HANA environments with deep functional understanding of Accounts Receivable (AR), Accounts Payable (AP), and General Ledger (GL) processes.
• Work closely with cross‑functional teams to integrate finance processes with other modules such as MM and CO.
• Experience with HL system and knowledge of the maritime industry, shipping, or terminal operations is a plus.
• Several years of relevant experience in product management, project management, or process optimization.
• Strong understanding of product development lifecycles, especially in global or complex organizational structures.
• Solid understanding of technical concepts (e.g., Agile developments, automation, data flows) to effectively collaborate with development teams.
• Proven ability to act as a bridge between business and IT, ensuring solutions are both user‑centric and technically feasible; hands‑on experience in cross‑functional collaboration.
• Excellent communication and stakeholder management skills, able to engage at all levels.
• Proficiency in tools like MS Office, JIRA/Confluence, and common collaboration platforms.
• Strong communication skills with ability to synthesize information and create clear storylines with experience presenting to (senior) management.
• Fluent in English, both spoken and written.
• Proficiency in Microsoft Office suite, particularly Teams, PowerPoint and Excel as well as analytics tools.
• Willingness to travel occasionally.

What we offer

• Competitive salary and performance‑based rewards.
• Leave entitlements.
• Healthcare coverage for all employees.
• Career mobility and learning and development support.
• Employee recognition and wellness initiatives.
• Future Way OF Working (Hybrid Working).
• Commitment to sustainability and social impact.
• Diversity, equity and inclusion.

About Us

With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag‑Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag‑Lloyd has a container capacity of 3.7 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag‑Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.