Manager IT Operations

Hapag-Lloyd; India; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Play area with PS5

Job summary

Hapag-Lloyd Technology Center Chennai is seeking an experienced Observability/DevOps engineer to own monitoring across our enterprise systems. You will design and implement SLI/SLO/ SLA frameworks, integrate Datadog and Elastic, and report on availability, performance and costs while collaborating with vendors to maintain secure, reliable services.

You will automate infrastructure with IaC, optimize the CI/CD pipeline, manage incidents, and drive continuous improvement in scalability and cost

Qualifications

• Extensive experience in operations of business critical and cloud-based platforms (monitoring, maintenance, improvement, troubleshooting) on an enterprise scale.
• Extensive experience with AWS cloud and container runtimes like ROSA (Red Hat Open Shift on AWS).
• Knowledge in end-to-end monitoring with enterprise observability tools (Datadog, Elastic, Prometheus, Grafana); experience with automation tools such as Terraform or Ansible.
• Experience in software development and the tools used (Git, Jenkins, Jira, Confluence).
• Excellent communication, problem-solving, and stakeholder management skills.

Responsibilities

• Monitoring & Observability: Continuous observation of our systems regarding availability, performance, system usage and costs
• Definition, design and implementation of observability / monitoring regarding Service Levels (SLIs / SLOs / SLAs)
• Integration in central observability solutions e.g.: Datadog, Elastic
• Reporting of availability, performance, system usage and costs on a regular basis
• Automation: Drive automation regarding CaC/IaC to ensure minimal manual work and low error-prone processes

Skills

AWS

ROSA

Observability

Datadog

Elastic

Prometheus

Grafana

Terraform

Ansible

CI/CD

Jira

Confluence

DevOps

Communication

Tools

Git

Jenkins

Kubernetes

Job description

Responsibilities

• Monitoring & Observability: Continuous observation of our systems regarding availability, performance, system usage and costs
• Definition, design and implementation of observability / monitoring regarding Service Levels (SLIs / SLOs / SLAs)
• Integration in central observability solutions e.g.: Datadog, Elastic
• Reporting of availability, performance, system usage and costs on a regular basis
• Maintenance: Planning, coordination and implementation of system updates in collaboration with our vendors and suppliers.
• Take care of keeping our system secure by fixing vulnerabilities in collaboration with our CISO department
• Take care of housekeeping tasks
• Automation: Drive automation regarding paradigms like CaC/IaC (Configuration as Code / Infrastructure as Code) to ensure the lowest possible degree of error prone manual work.
• Optimize our CI/CD pipeline
• Incident & Problem Management: Take over responsibility of coordination & solving incidents to keep Mean-Time-To-Repair and user impact as low as possible
• Drive and support problem management to ensure system reliability and prevent reoccurring incidents
• Service Management: Take over responsibility of service request handling
• Continuous Improvement: Driving continuous improvement of our platform regarding to scalability, reliability & cost-efficiency

Qualifications

• Extensive experience in operations of business critical and cloud-based platforms (monitoring, maintenance, improvement, troubleshooting, ) on an enterprise scale
• Extensive experience with AWS cloud and container runtimes like ROSA (Red Hat Open Shift on AWS)
• Good Knowledge in end-to-end monitoring of applications and systems with enterprise observability tools (e.g. Datadog, Elastic, Prometheus, Grafana)
• Experience with automation tools such as Terraform or Ansible is an advantage
• Experience in software development and the tools used, such as version management, CI/CD, planning and collaboration tools (e.g. Git, Jenkins, Jira, Confluence, .)
• Excellent communication, problem-solving, and stakeholder management skills.

About Company

Organization Description : Technology center in Chennai Welcome to Hapag-Lloyd Technology Center Chennai: Where Innovation Thrives Hapag-Lloyd Technology Center Chennai, located in the Chennai World Trade Center, is more than just a captive center; it's a beacon of technological innovation. Hand in hand, with two other Hapag-Lloyd IT Hubs in Hamburg (Germany) and Gdansk (Poland), we are ushering in a new era of IT excellence. Hapag Lloyd Technology Center was opened on June 1st, 2023, with a goal to rapidly expand, envisioning a team of 400+ experts in the coming years. HLTC Leaders of Innovation Leading HLTC Chennai are Balamurugan Palanivelu (CEO), Balaji Ramamoorthy (CTO), Vaishali Shetty (CHRO), and Sameer Saxena (CFO). At Hapag-Lloyd Technology Center, our team is in constant expansion mode. Join us as we continue to grow and innovate! Your expertise can play a vital role in our dynamic and evolving environment. Global Excellence in IT Trusted Partner to Grow Your Career Our Global ONE IT operates across three strategic hubs worldwide: Germany, Poland, and India. Together, we are dedicated to perfecting Hapag-Lloyd's IT solutions. With nearly 200 years in the business, innovation has always been in our DNA. Our enduring presence makes us a reliable employer for those seeking a workplace that successfully adapts to a changing world, embracing ecological trends and innovation. At Hapag-Lloyd, your work is not only engaging but also has a real impact on our reality. As we continue to evolve and enhance our market position, we are actively seeking the best IT experts to bring their diverse perspectives to our team. Join us and be part of a team that is driving innovation, ecological responsibility, and excellence in IT. Your career will thrive with us!

Perks and Benefits at HLTC

• Recreation: Play area with PS5 .