Product Director 3

1401 Genpact India Pvt. Ltd.; Bengaluru; Hybrid; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Equal Opportunity Employer

World-class learning opportunities

Job summary

Genpact in Bengaluru seeks a Product Director to scale its Agentic AI portfolio across enterprise service lines. You will own end-to-end product development from requirements through deployment, driving metrics and working with engineering and AI teams.

You will translate enterprise pain points into actionable product requirements, run UAT, mentor junior teammates, and collaborate with stakeholders, pilots, and client conversations to deliver value.

Qualifications

• Bachelors in CS/IT/economics/marketing or MBA with tech focus.
• APMP/CSPO/PMI-ACP/PRINCE2/SAFe certifications strengthen candidacy.
• Solid background in enterprise operations and AI implementations.

Responsibilities

• Own end-to-end execution of agentic AI product builds across the full lifecycle — from requirement gathering and process mapping through deployment, hypercare, and continuous iteration; define and track performance metrics including accuracy rates, exception volumes, SLA adherence, and human handoff frequency to ensure products perform at the standard clients expect
• Translate operational pain points from enterprise service lines into clear product requirements, agent logic, and workflow configurations; work directly alongside engineering and AI teams to build, test, and refine — staying close enough to the product to catch what looks right on paper but breaks in practice
• Develop solid working knowledge of the service line your product serves — understanding how the work actually happens on the ground, where friction lives, where exceptions spike, and where intelligent agents can create the most meaningful operational impact
• Run structured UAT cycles, identify failure patterns early, and drive resolution with speed and precision; maintain feedback loop between production and next sprint
• Act as connective tissue between product, technology, delivery, and internal stakeholders — synthesize inputs into clear decisions and forward momentum without bottlenecks
• Participate in select client conversations — pilots, demos, and solution narratives; contribute grounded product content to RFPs and business cases
• Build and maintain reusable assets including process maps, exception catalogues, workflow playbooks, and deployment logs
• Mentor and support junior team members on product execution discipline and applied AI thinking

Skills

Agile Methodology

Change Management

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

Modernizing Operations

People Leadership

Personal Effectiveness

Risk Management

Storytelling

Language English (Required)

Language Proficiency - Proficient - C2

Additional Job Location - Job Type - 1

Remote Type - Hybrid

Work Shift - Day

Education

Bachelors - Computer Science

Bachelors - Economics

Bachelors - Information Technology

Bachelors - Marketing

Masters - Business Administration

APMP-Practitioner Certification - Association for Proposal Management Professionals (APMP)

Certified Scrum Product Owner (CSPO) - Six Sigma Global Institute (SSGI)

PMI Agile Certified Practitioner (PMI-ACP) - Scaled Agile, Inc.

PRINCE2 Foundation - Trilex

SAFe® Product Owner/Product Manager (POPM) - Scaled Agile, Inc.

Job description

Product Director

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Product Director 3. Genpact is scaling its Agentic AI product portfolio across enterprise service lines - and we need builders to help us scale.

Job Responsibilities

• Own end-to-end execution of agentic AI product builds across the full lifecycle — from requirement gathering and process mapping through deployment, hypercare, and continuous iteration; define and track performance metrics including accuracy rates, exception volumes, SLA adherence, and human handoff frequency to ensure products perform at the standard clients expect
• Translate operational pain points from enterprise service lines into clear product requirements, agent logic, and workflow configurations; work directly alongside engineering and AI teams to build, test, and refine — staying close enough to the product to catch what looks right on paper but breaks in practice
• Develop solid working knowledge of the service line your product serves — whether AP, R2R, Insurance, Banking, or equivalent — understanding how the work actually happens on the ground, where friction lives, where exceptions spike, and where intelligent agents can create the most meaningful operational impact
• Run structured UAT cycles, identify failure patterns early, and drive resolution with speed and precision; maintain a sharp and honest feedback loop between what is deployed in production and what needs to improve in the next sprint
• Act as the connective tissue between product, technology, delivery, and internal business stakeholders — synthesizing inputs from multiple directions into clear decisions, crisp communication, and forward momentum without letting coordination become a bottleneck
• Participate in select client conversations as a product execution representative — supporting pilots, demos, and functional deep dives; contribute grounded product content to RFPs, solution narratives, and business cases without overpromising what the technology can deliver today
• Build and maintain reusable assets including process maps, exception catalogues, workflow playbooks, and deployment decision logs that codify institutional knowledge and accelerate future builds across the team and broader GenpactNext portfolio
• Mentor and support junior team members on product execution discipline, structured problem solving, and applied AI thinking within enterprise operations contexts
• Extensive experience in product management, business analysis, or technology delivery within enterprise operations, BPS, GBS, or technology services environments — with a clear track record of taking AI, automation, or digital transformation products from concept through to live deployment
• Demonstrated ability to work across the full product execution cycle — not just the ideation or strategy phase; someone who has written requirements, sat in build reviews, run UAT, managed go-live, and owned what happens after
• Working knowledge of at least one enterprise service line — F&A, Insurance, Banking, Supply Chain, Procurement, or equivalent — sufficient to understand operational context, ask the right questions, challenge assumptions, and represent the domain credibly in product and client conversations
• Strong analytical and structured thinking with a bias toward using data to make decisions — ability to interrogate agent outputs, identify where performance is drifting, and define what good looks like in measurable terms
• Excellent communication and documentation skills across audiences — able to write a functional specification for an engineer, explain an exception handling logic to a delivery lead, and present a product update to a senior business stakeholder with equal clarity
• Exposure to agentic AI platforms, LLM-based workflow tools, intelligent document processing, process mining, or RPA environments — either as a builder, a business owner, or a delivery partner closely involved in the technology implementation
• Comfort operating in ambiguous, fast-moving environments where the roadmap is still being written — someone who can structure a problem, make a reasonable call, and keep moving without waiting for perfect information or complete sign-off from above
• Prior experience supporting client-facing conversations, pre-sales engagements, or solutioning discussions is an advantage — as is any exposure to working in a global, matrixed organization across multiple geographies and functions

Qualifications

• Bachelors - Computer Science
• Bachelors - Economics
• Bachelors - Information Technology
• Bachelors - Marketing
• Masters - Business Administration
• APMP-Practitioner Certification - Association for Proposal Management Professionals (APMP)Association for Proposal Management Professionals (APMP)
• Certified Scrum Product Owner (CSPO) - Six Sigma Global Institute (SSGI)Six Sigma Global Institute (SSGI)
• PMI Agile Certified Practitioner (PMI-ACP) - Scaled Agile, Inc.Scaled Agile, Inc.
• PRINCE2 Foundation - TrilexTrilex
• SAFe® Product Owner/Product Manager (POPM) - Scaled Agile, Inc.Scaled Agile, Inc.

Required Skills

• Agile Methodology
• Change Management
• Client Relations
• Collaboration Tools
• Design Thinking
• Executive Presence
• Inclusion
• Modernizing Operations
• People Leadership
• Personal Effectiveness
• Risk Management
• Storytelling
• Language English (Required)
• Language Proficiency - Proficient - C2
• Additional Job Location - Job Type Regular Master Skill List - Product Management Remote Type - Hybrid Work Shift - Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.