Product Director 3

BrightClaim; Bengaluru; Hybride; INR 3 500 000 - 7 000 000; Plein temps

Résumé du poste

Genpact is seeking a Product Director to scale its Agentic AI product portfolio across enterprise service lines. You will own the end-to-end product lifecycle, from requirements through deployment and ongoing optimization, partnering with engineering, delivery, and client stakeholders.

The role demands strong analytical thinking, robust communication, and proven leadership in fast-moving AI-driven environments.

Qualifications

• Sufficient experience in product management within enterprise operations or technology services.
• Experience taking AI/digital transformation products from concept to live deployment.
• Ability to write requirements, conduct build reviews, run UAT, manage go-live and post-launch ownership.
• Exposure to enterprise service lines—F&A, Insurance, Banking, Supply Chain, or equivalent.
• English language proficiency (Proficient - C2).

Responsabilités

• Own end-to-end execution of agentic AI products across the full lifecycle, including requirements, deployment, and continuous iteration.
• Translate operational pain points into product requirements and configurations with engineering teams.
• Develop knowledge of the service line your product serves (e.g., F&A, Insurance, Banking, Supply Chain).
• Run structured UAT cycles and drive fast, precise resolution for production readiness in next sprints.
• Act as the connective tissue between product, technology, delivery, and stakeholders to avoid bottlenecks.

Connaissances

Agile Methodology

Change Management

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

People Leadership

Storytelling

Formation

Bachelors - Computer Science

Bachelors - Economics

Bachelors - Information Technology

Bachelors - Marketing

Masters - Business Administration

Description du poste

Product Director

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the frontier of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Product Director 3.

Genpact is scaling its Agentic AI product portfolio across enterprise service lines - and we needbuilders to help us scale.

As a Director in the Agentic AI Product function, you will sit at the intersection of AI productexecution and enterprise operations. This role is for someone who knows how to take a product from 1 to 10—building the foundation,scaling it across customers, markets and use cases, and continuously improving it along the way.Someone who stays close to the product and thrives in the journey from early-stage build to scaledexecution.

Job Responsibilities

• Own end-to-end execution of agentic AI product builds across the full lifecycle — fromrequirement gathering and process mapping through deployment, hypercare, andcontinuous iteration; define and track performance metrics including accuracy rates,exception volumes, SLA adherence, and human handoff frequency to ensure productsperform at the standard clients expect
• Translate operational pain points from enterprise service lines into clear productrequirements, agent logic, and workflow configurations; work directly alongsideengineering and AI teams to build, test, and refine — staying close enough to the product tocatch what looks right on paper but breaks in practice
• Develop solid working knowledge of the service line your product serves — whether AP,R2R, Insurance, Banking, or equivalent — understanding how the work actually happens onthe ground, where friction lives, where exceptions spike, and where intelligent agents cancreate the most meaningful operational impact
• Run structured UAT cycles, identify failure patterns early, and drive resolution with speedand precision; maintain a sharp and honest feedback loop between what is deployed inproduction and what needs to improve in the next sprint
• Act as the connective tissue between product, technology, delivery, and internal businessstakeholders — synthesizing inputs from multiple directions into clear decisions, crispcommunication, and forward momentum without letting coordination become a bottleneck
• Participate in select client conversations as a product execution representative —supporting pilots, demos, and functional deep dives; contribute grounded product contentto RFPs, solution narratives, and business cases without overpromising what thetechnology can deliver today
• Build and maintain reusable assets including process maps, exception catalogues,workflow playbooks, and deployment decision logs that codify institutional knowledge andaccelerate future builds across the team and broader GenpactNext portfolio
• Mentor and support junior team members on product execution discipline, structuredproblem solving, and applied AI thinking within enterprise operations contexts
• Extensive experience in product management, business analysis, or technology deliverywithin enterprise operations, BPS, GBS, or technology services environments — with a cleartrack record of taking AI, automation, or digital transformation products from conceptthrough to live deployment
• Demonstrated ability to work across the full product execution cycle — not just the ideationor strategy phase; someone who has written requirements, sat in build reviews, run UAT,managed go-live, and owned what happens after
• Working knowledge of at least one enterprise service line — F&A, Insurance, Banking,Supply Chain, Procurement, or equivalent — sufficient to understand operational context,ask the right questions, challenge assumptions, and represent the domain credibly inproduct and client conversations
• Strong analytical and structured thinking with a bias toward using data to make decisions— ability to interrogate agent outputs, identify where performance is drifting, and definewhat good looks like in measurable terms
• Excellent communication and documentation skills across audiences — able to write afunctional specification for an engineer, explain an exception handling logic to a deliverylead, and present a product update to a senior business stakeholder with equal clarity
• Exposure to agentic AI platforms, LLM-based workflow tools, intelligent documentprocessing, process mining, or RPA environments — either as a builder, a business owner,or a delivery partner closely involved in the technology implementation
• Comfort operating in ambiguous, fast-moving environments where the roadmap is stillbeing written — someone who can structure a problem, make a reasonable call, and keepmoving without waiting for perfect information or complete sign-off from above
• Prior experience supporting client-facing conversations, pre-sales engagements, orsolutioning discussions is an advantage — as is any exposure to working in a global,matrixed organization across multiple geographies and functions

Qualifications

Bachelors - Computer Science, Bachelors - Economics, Bachelors - Information Technology, Bachelors - Marketing, Masters - Business Administration

Certifications

APMP-Practitioner Certification - Association for Proposal Management Professionals (APMP)Association for Proposal Management Professionals (APMP), Certified Scrum Product Owner (CSPO) - Six Sigma Global Institute (SSGI)Six Sigma Global Institute (SSGI), PMI Agile Certified Practitioner (PMI-ACP) - Scaled Agile, Inc.Scaled Agile, Inc., PRINCE2 Foundation - TrilexTrilex, SAFe® Product Owner/Product Manager (POPM) - Scaled Agile, Inc.Scaled Agile, Inc.

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling

Language

English (Required)

Language Proficiency

Proficient - C2

Job Type

Regular

Master Skill List

Product Management

Remote Type

Hybrid

Work Shift

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.