Product Consultant_iCargo

IBS Software Services; Thiruvananthapuram; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

IBS Software Services in India seeks an experienced Product Consultant with strong air cargo domain expertise to work with airline cargo customers across the solution lifecycle - from pre-sales and solutioning through implementation, adoption, and ongoing engagement.

The role bridges business and technology: you will translate customer cargo operations into product capabilities and guide clients toward best-practice adoption of the product.

Qualifications

• 5+ years in the air cargo domain with relevant roles.
• Strong knowledge of airline cargo operations and revenue accounting.
• Familiarity with IATA cargo standards and messaging formats.
• Experience in consulting, solution engineering or product SME roles.
• Excellent communication and stakeholder management skills.

Responsibilities

• Engage with airline cargo customers to understand processes and objectives across sales, capacity, and operations.
• Conduct product demonstrations, gap-fit analyses, and map requirements to product functionality.
• Support pre-sales activities including RFP/RFI responses and solution proposals.
• Lead functional design reviews, UAT support, cutover readiness, and post-go-live stabilization.
• Advise on industry best practices, standards, and process re-engineering opportunities.
• Collaborate with product/engineering to channel feedback and roadmap inputs.
• Prepare functional specifications, training materials, and collateral.
• Build trusted advisor relationships from operators to CXO-level stakeholders.

Skills

Air cargo domain expertise

End-to-end air cargo processes

IATA standards

Consulting / SME

Excellent communication

Willingness to travel

Education

Bachelor's degree in Engineering/Business/ Logistics

MBA

Job description

Experience: 5-10 years

Employment Type: Full-time

Travel Required: Yes

About the Role

We are seeking an experienced Product Consultant with strong air cargo domain expertise to work closely with airline cargo customers across the solution lifecycle - from pre-sales and solutioning through implementation, adoption, and ongoing engagement. The role bridges business and technology: you will translate customer cargo operations and commercial requirements into product capabilities, drive fitment discussions, and guide clients toward best-practice adoption of the product.

Key Responsibilities

• Engage with airline cargo customers to understand business processes, operational pain points, and strategic objectives across sales, capacity, operations, revenue accounting, and mail/ULD management.
• Conduct product demonstrations, workshops, and gap-fit analyses; map customer requirements to product functionality and identify configuration vs. customization needs.
• Support pre-sales activities including RFP/RFI responses, solution proposals, effort estimation inputs, and executive presentations.
• Act as the functional/domain lead during implementations - requirement validation, solution design reviews, UAT support, cutover readiness, and post-go-live stabilization.
• Advise customers on industry best practices, IATA standards and initiatives (e.g., ONE Record, e-AWB, Cargo iQ milestones, DGR compliance), and process re-engineering opportunities.
• Work with product management and engineering teams to channel customer feedback, define enhancement requests, and contribute to the product roadmap.
• Prepare functional specifications, business process documents, training material, and customer-facing collateral.
• Build trusted-advisor relationships with customer stakeholders from operational users up to senior leadership.

Required Skills Experience

• 5+ years in the air cargo domain - with an airline, GSA, GHA, freight forwarder, or a cargo IT solutions provider.
• Strong working knowledge of end-to-end air cargo processes: booking and reservations, capacity and flight planning, rating and pricing, AWB lifecycle, acceptance, manifesting, ULD management, warehouse/hub operations, irregularity handling, and cargo revenue accounting.
• Familiarity with IATA cargo standards, messaging (FWB, FHL, FSU, XFWB/XFZB), e-freight initiatives, and regulatory/security requirements.
• Proven experience in a consulting, business analysis, solution engineering, or product SME role for enterprise software.
• Excellent communication and presentation skills, with the ability to engage confidently with both operational teams and CXO-level stakeholders.
• Willingness to travel to customer locations as required.

Preferred / Added Advantage

• Hands-on knowledge of IBS Software s iCargo platform - functional configuration, module knowledge (Sales Reservations, Operations, Mail, ULD, Revenue Accounting, Rating), or prior iCargo implementation/support experience will be a strong added advantage.
• Experience with other cargo management systems (e.g., CHAMP Cargospot, SmartKargo, Unisys/Kale) and understanding of migration or transformation programs.
• Exposure to cloud-hosted enterprise deployments, integrations (APIs, messaging middleware), and data migration activities.
• Certifications such as IATA cargo diplomas, customs knowledge, or business analysis certifications (CBAP, PMI-PBA).

Education

• Bachelor s degree in Engineering, Business, Logistics, or a related field. MBA or equivalent is a plus.

What We Offer

• Opportunity to work with leading global airlines on mission-critical cargo transformation programs.
• Exposure to the full product lifecycle - pre-sales through delivery and customer success.
• A collaborative environment with deep domain and product expertise.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.