Product and Service Engineer

Feinmetall India; Pune District; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Feinmetall India is seeking a Product & Service Engineer to support South India (based in Bengaluru). The role blends product design with customer-facing technical support, wafer probe card maintenance, troubleshooting and business development.

You will work closely with the Germany HQ and local teams to deliver technically sound solutions. Ideal candidates have a degree or diploma in Electrical/Mechanical Engineering, hands-on CAD proficiency (AutoCAD/SolidWorks), and a willingness to travel to

Qualifications

• Degree or Diploma in Electrical or Mechanical Engineering or related field.
• Good command of written and spoken business English.
• Willingness to travel for customer support and business needs.

Responsibilities

• Product Design & Engineering: conduct feasibility studies and develop designs.
• Collaborate with customers to define design specifications and perform simulations.
• Prepare engineering documentation for quotations and manufacturing.
• Collaborate with Germany Headquarters and stakeholders on product development and costing.

Skills

Technical communication

Travel readiness

Team collaboration

Problem solving

Education

Electrical/Mechanical engineering degree or diploma

Tools

AutoCAD

SolidWorks

Job description

Product & Service Engineer, South India (m/f/d)

Feinmetall is a leading technical consultant, developer and manufacturer of contacting solutions for the automotive, electronics and semiconductor industries.

Always pushing the limits of what is technically feasible, we are able to develop and manufacture highly complex and advanced solutions that are precisely tailored to the high quality requirements of our customers.

With our technological know-how and decades of experience in our core markets, we are an important strategic partner for our customers.

To support the growth of our semiconductor Probe Card business in South India, we are looking for a Product & Service Engineer to be based in Bengaluru, India. The role combines product design and development with customer-facing technical support, Wafer Probe Card maintenance, troubleshooting and business development.

Your Tasks

Product Design & Engineering

• Conduct feasibility studies for new projects and develop conceptual and preliminary designs.
• Work closely with customers to understand product requirements and finalise design specifications.
• Perform simulations to determine suitable design parameters that meet customer requirements.
• Prepare reverse-engineering drawings and develop customised mechanical jigs and fixtures, including recommending improvements to existing designs.
• Prepare engineering documentation to support quotations and manufacturing.
• Collaborate with Germany Headquarters and internal and external stakeholders on product development, technical alignment and product costing.

Customer Technical Support & Troubleshooting

• Provide scheduled on-site technical support at customer facilities.
• Support customers with Wafer Probe Card troubleshooting, application issues and technical problem resolution.
• Perform Probe Card maintenance and coordinate repair activities with technicians.
• Monitor and report the status of Probe Card repairs and troubleshooting activities.
• Conduct new product training for customers and provide ongoing technical guidance.

Customer Relationship & Business Development

• Build and maintain strong customer relationships to identify opportunities for new business and sales growth.
• Communicate with customers on technical requirements, product applications and service-related matters.
• Coordinate with internal management on customer service matters and technical support priorities.

Cross-functional Collaboration

• Participate in regular meetings with Germany Headquarters to discuss projects, technical matters and process alignment.
• Work closely with internal teams and external stakeholders to ensure effective project execution and customer satisfaction.

Your Profile

• Degree or Diploma in Electrical Engineering, Mechanical Engineering or a related engineering discipline
• Relevant experience in a manufacturing environment, preferably in the semiconductor testing or PCB/PCBA testing industry
• Good knowledge of Wafer Probe Cards is mandatory
• Proficiency in CAD software, such as AutoCAD and SolidWorks
• Knowledge of product design and development will be an added advantage
• Able to work independently as well as collaboratively within a team
• Strong communication, interpersonal and negotiation skills, with a confident and professional manner
• Proactive, self-motivated and committed, with a willingness to learn new technologies
• Good command of written and spoken business English
• Willingness to travel for customer support and business needs

What we offer you

• Be part of an international fast growing company
• A secured workplace in a German based company
• A challenging position that is rich in variety
• Working in a motivated international team