Product and Sales Operations Analyst

Devicethread Inc.; India; On-site; INR 500,000 - 800,000; Full time

Job summary

Devicethread is seeking a Product and Sales Operations Analyst to join our remote team based in India. You’ll own reporting, analytics, and data workflows that power sales, product, and operations, from pipeline health to renewal insights and billing coordination.

A fit is 5+ years in sales or BD, with hospitality or proptech experience, strong Excel skills, and comfort working in a fast-moving SaaS environment.

Qualifications

• 5+ years in sales, business development, or partner management.
• Direct hospitality or short-term rental tech experience.
• Strong understanding of smart infrastructure, guest access systems, and property operations tech.
• Proven ability to independently drive deals from lead generation through close.
• Experience managing vendor relationships in India or Asia.
• Excellent communication, negotiation, and relationship-building skills.
• Comfortable working in a remote, high-growth environment with cross-functional teams.

Responsibilities

• Maintain reports and dashboards to track: Sales pipeline and conversion funnel
• Lead-to-opportunity and opportunity-to-close rates
• Sales cycle length and stage duration
• Average deal size and discount trends
• Sales rep performance and quota attainment
• Win/loss outcomes and competitor insights
• Customer acquisition cost (CAC) and LTV/CAC ratio
• Churn rate and expansion revenue
• Analyze performance and activity metrics to inform forecasting and coaching
• Support contract setup, billing processes, and renewals reporting
• Coordinate renewals reports and surface at-risk customers

Job description

A dynamic Sales Executive to expand our reach in India, the Middle East, and Asia, focusing onhospitality and rental sectors.

Location Remote (India-based)

Role

At devicethread, we’re building the intelligence layer for the world’s smart infrastructure —starting with hospitality. As we scale our platform and expand our customer base, we need deepvisibility into how our products perform and how our sales efforts are tracking. This roleexists to bring clarity through data — equipping our sales and product teams with the insightsthey need to move faster, smarter, and more confidently.

About the Role

The Product and Sales Operations Analyst is a cross-functional role at the intersection ofsales, product, and operations. This person will own the reporting, analysis, and data workflowsthat power day-to-day decisions across these teams. From pipeline health to product lifecycletracking, and from support metrics to renewal reporting — your work will be central to howdevicethread runs.

This role is also hands-on with business operations: helping with customer contract setup,initiating billing, and monitoring customer renewals. It’s ideal for someone who thrives onstructure, lives in spreadsheets, and wants to be close to the strategic heart of a fast-movingSaaS company.

Key Responsibilities:

• Maintain reports and dashboards to track:
• Sales pipeline and conversion funnel
• Lead-to-opportunity and opportunity-to-close rates
• Sales cycle length and stage duration
• Average deal size and discount trends
• Sales rep performance and quota attainment
• Win/loss outcomes and competitor insights
• Customer acquisition cost (CAC) and LTV/CAC ratio
• Churn rate and expansion revenue
• Analyze performance and activity metrics to inform forecasting and coaching

Required Qualifications

• 5+ years of experience in sales, business development, or partner management.
• Direct experience in the hospitality or short-term rental technology space.
• Strong understanding of smart infrastructure, guest access systems, and property operationstech.
• Proven ability to independently drive deals from lead generation through close.
• Experience managing vendor relationships in India or Asia.
• Excellent communication, negotiation, and relationship-building skills.
• Comfortable working in a remote, high-growth environment with cross-functional teams.

Product Analytics and Reporting.

• Track metrics across the product development lifecycle:
• Feature delivery velocity and schedule adherence
• Cost of development and team productivity
• Support ticket volume, resolution time, and escalations
• Feature adoption and customer satisfaction post-release
• Create reports to help guide roadmap prioritization and quality improvements

Operational Support:

• Support customer contract preparation and ensure data consistency across systems
• Coordinate billing setup and work with finance on subscription operations
• Generate periodic renewals reports and surface at-risk customers

Skills & Qualifications

• Advanced Excel/Sheets skills (pivot tables, lookups, charts, formulas)
• Familiarity with CRM and sales tools (e.g., Salesforce, HubSpot, Zoho)
• Experience with product and ticketing tools (e.g., JIRA, Confluence, Freshdesk, Zendesk)
• Comfort with analytics platforms (e.g., Google Data Studio, Tableau, Power BI)
• Strong attention to detail and excellent written/verbal communication
• Ability to work independently and across functions with minimal oversight

Preferred Experience

• Prior experience in SaaS, IoT, or B2B software environments
• Exposure to subscription billing platforms (e.g., Chargebee, Stripe)
• Understanding of sales operations, customer success metrics, or product managementframeworks
• 4+ years
• Salary expectation. 5 - 8 Lacs

Who You’ll Work With

• Curiosity:You actively seek to understand systems, people, and context
• Clarity:You communicate with precision and keep things easy to follow
• Velocity:You move with urgency, balancing speed with quality
• Ownership:You take responsibility for outcomes, not just tasks
• Optimism:You bring energy, humor, and purpose to your work

Let’s Redefine Smart
Hospitality Together

Connect with us to explore how devicethread can transform access, entertainment, and energymanagement at your property.
Or book a live demo to see it in action.