Product Analyst - Assistant Manager - Agent & Merchant

Paytm Payments Services; Bengaluru; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Paytm Payments Services is seeking a Product Analyst to support data-driven decisions across the product lifecycle. You will analyze performance, user behavior, and key metrics to drive customer experience and growth, working with Product, Engineering, Design, and other stakeholders.

Responsibilities include building dashboards, monitoring KPIs, and performing funnel and cohort analyses to inform roadmap priorities and feature impact. Strong SQL and analytics skills are essential.

Qualifications

• Bachelor’s or higher in a relevant field; Master’s preferred.
• 3–5 years of product analytics or product-focused analytics experience.
• Strong SQL proficiency and experience with relational databases.
• Spreadsheet-based analysis and dashboarding skills (Excel/Sheets).
• Hands-on experience with AI tools for workflows, analysis, and insight.
• Strong analytical, problem-solving, and data storytelling abilities.
• Excellent written and verbal communication; able to work under pressure.

Responsibilities

• Analyze product performance, user behavior, and feature adoption to identify optimization opportunities.
• Define, track, and monitor product KPIs such as engagement, retention, conversion, and growth.
• Build and maintain dashboards and reports using spreadsheets, SQL, and BI tools.
• Partner with Product Managers to support roadmap prioritization and feature impact analysis.
• Conduct funnel, cohort, trend, and root-cause analysis.
• Support product launches by defining success metrics and performing post-launch analysis.
• Analyze product ratings, reviews, and customer feedback to inform improvements.
• Drive analytics initiatives end-to-end from ideation to delivery.
• Collaborate with cross-functional teams to present insights and recommendations.
• Benchmark products against industry trends and best practices.

Skills

Data storytelling

Analytical thinking

Communication skills

Problem solving

Ability to work under pressure

Cross-functional collaboration

Education

Bachelor’s degree in Business, Economics, Mathematics, Engineering, Computer Science, or a related field

Master’s degree preferred

Tools

SQL

Excel

Google Sheets

BI tools

Python

Apps Script

PySpark

BigQuery / Hive

Job description

About Us:

Paytm is India’s leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Job Brief

We are looking for a Product Analyst to join our product team and support data-driven decision-making across the product lifecycle. This role focuses on analyzing product performance, user behavior, and key metrics to improve customer experience and drive product growth. You will work closely with Product Managers, Engineering, Design, and other stakeholders to translate data into actionable product insights.

Key Responsibilities

• Analyze product performance, user behavior, and feature adoption to identify optimization opportunities


• Define, track, and monitor product KPIs such as engagement, retention, conversion, and growth


• Build and maintain dashboards and reports using spreadsheets, SQL, and BI tools


• Partner with Product Managers to support roadmap prioritization and feature impact analysis


• Conduct funnel, cohort, trend, and root-cause analysis


• Support product launches by defining success metrics and performing post-launch analysis


• Analyze product ratings, reviews, and customer feedback to inform product improvements


• Drive small to medium-scale analytics initiatives end-to-end


• Collaborate with cross-functional teams to present insights and recommendations


• Benchmark products against industry trends and best practice*s

Required Qualifications

• Bachelor’s degree in Business, Economics, Mathematics, Engineering, Computer Science, or a related field; Master’s degree preferred


• 3-5 years of Proven experience in a Product Analyst or product-focused analytics role


• Strong proficiency in SQL and working with relational databases


• Strong experience with spreadsheet-based analysis and dashboarding (Excel / Google Sheets)


• Hands-on experience in using AI tools or Agentic AI for workflows, documentation, data analysis & generating insight.


• Strong analytical, problem-solving, and data storytelling skills


• Excellent written and verbal communication skills


• Ability to work under pressure and adapt to changing priorities

Technical Skills

• Data & Querying: SQL (BigQuery, Hive, Starburst)


• Analysis & Dashboarding: Excel, Google Sheets


• BI & Visualization: Apache Superset, Tableau, Power BI, Looker


• Automation / Scripting (Good to Have):


• Python


• Spreadsheet scripting (Apps Script / macros)


• PySpark (Add-on)

Why join us

• A collaborative output driven program that brings cohesiveness across businesses through technology


• Improve the average revenue per use by increasing the cross-sell opportunities


• A solid 360 feedback from your peer teams on your support of your goals


• Respect, that is earned, not demanded from your peers and manager.

Compensation:

If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!