Procurement Operations Analyst

4040 Carrier Technologies India Limited; Hyderabad; Presencial; INR 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Carrier is seeking an experienced Procurement Operations Analyst to support region-agnostic procurement across Carrier’s Global Procurement CoE. You will handle SAP Ariba PR/PO management, PO creation/modification, and non-technical procurement helpdesk support across global regions.

You will collaborate with requesters, approvers, category managers, suppliers, and AMS/IT teams to ensure timely, compliant procurement execution while maintaining data quality and strong customer focus.

Formación

• Bachelor's degree required or equivalent practical experience.
• 4+ years in procurement operations, P2P, shared services, supplier enablement, or SAP Ariba operations.
• Experience with requisitions, POs, approvals, supplier onboarding, and procurement helpdesk operations.

Responsabilidades

• Manage PR/PO transactions in SAP Ariba, ensuring accuracy and compliance.
• Create/modify/cancel POs aligned with requisitions and supplier data; update as needed.
• Monitor PR approvals, support timely progression and governance checks.
• Provide first-line procurement helpdesk support for users and suppliers; route issues to IT where needed.
• Track KPIs like cycle time, aging, and onboarding turnaround; support continuous improvement.

Conocimientos

Attention to detail

Excel / reporting

Stakeholder communication

Procurement operations

SAP Ariba

Educación

Bachelor's degree in Business, Supply Chain, Finance, Engineering, IT

Herramientas

SAP Ariba

Ariba Network

Procurement systems

Descripción del empleo

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cut-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.

About this role

The Procurement Operations Analyst will support region-agnostic procurement operations across Carrier’s Global Procurement CoE. This role is responsible for SAP Ariba PR/PO management, purchase order creation and modification, requisition approval support, and non-technical procurement helpdesk support. The analyst will partner with business requesters, approvers, category managers, suppliers, procurement operations, master data, AMS, and Digital / IT teams to ensure timely, compliant, and customer-focused procurement execution across global regions.

Key Responsibilities

Ariba PR/PO Management

• Manage purchase requisition and purchase order transactions in SAP Ariba, ensuring completeness, accuracy, and compliance with procurement policies.
• Review PR/PO status, resolve transaction blocks, follow up on pending actions, and support timely movement of requests through the procurement workflow.
• Coordinate with requesters, approvers, category teams, suppliers, master data, and AMS teams to resolve transaction-related issues.
• Maintain clear status visibility, aging trackers, action logs, and escalation notes for open PR/PO items.

PO Creation & Modification

• Create, modify, cancel, and monitor purchase orders in line with approved requisitions, buying channels, supplier information, and business instructions.
• Support updates related to quantity, price, supplier, delivery information, accounting details, and other PO corrections based on approved inputs.
• Coordinate with stakeholders to resolve discrepancies in supplier records, catalog items, contract references, pricing, delivery, or invoice-relevant information.
• Ensure PO changes are documented, approved where required, and compliant with procurement controls.

PR Approval Support

• Monitor purchase requisition approval workflows and follow up with approvers to reduce cycle time and aging.
• Validate that PRs contain required information, business justification, category alignment, supplier details, and supporting documentation before approval progression.
• Support requesters with guidance on PR corrections, approval routes, rejected requisitions, and missing information.
• Escalate delayed or high-priority approvals through the agreed governance path.

Non-Technical Helpdesk Support

• Provide first-level non-technical procurement helpdesk support for requesters, approvers, suppliers, and internal procurement users.
• Respond to user queries related to PR creation, PO status, PR approvals, supplier onboarding status, buying channels, catalogs, and basic Ariba navigation.
• Route technical system issues to AMS / Digital / IT support teams with clear problem statements, supporting evidence, and business impact details.
• Maintain knowledge articles, SOPs, FAQs, process maps, and user guidance to improve self-service and reduce repeat queries.

Reporting, Controls & Continuous Improvement

• Track operational KPIs including PR/PO cycle time, approval aging, PO modification volume, supplier onboarding turnaround time, helpdesk volume, SLA attainment, and rework drivers.
• Support audit readiness by maintaining accurate documentation, transaction notes, approval evidence, and control adherence.
• Identify recurring issues and recommend process simplification, standardization, automation, training, or governance improvements.
• Contribute to continuous improvement initiatives across procurement operations, supplier enablement, and Ariba user support.

Required Qualifications

• Bachelor's degree in business, Supply Chain, Finance, Engineering, IT, or related discipline; equivalent practical experience may be considered.
• 4+ years of experience in procurement operations, P2P, shared services, supplier enablement, vendor master data, or SAP Ariba operations.
• Working knowledge of purchase requisitions, purchase orders, approval workflows, supplier onboarding, and procurement helpdesk operations.
• Experience supporting business requesters, approvers, suppliers, category teams, master data, AMS, Digital / IT, or procurement operations stakeholders.
• Strong attention to detail, follow-up discipline, documentation quality, stakeholder communication, Excel / reporting capability, and issue-resolution skills.

Preferred Qualifications

• Experience with SAP Ariba Buying & Invoicing, Guided Buying, Supplier Lifecycle & Performance, Ariba Network, catalogs, or supplier master-data operations.
• Experience working in a global procurement CoE, shared-services, or region-agnostic operating model.
• Exposure to procurement controls, audit documentation, duplicate supplier prevention, approval governance, SLA tracking, and operational dashboards.
• Ability to create SOPs, knowledge articles, process maps, trackers, training content, and continuous-improvement recommendations.
• Lean Six Sigma, procurement certification, SAP Ariba exposure, or project-management experience preferred.

Success Measures / KPIs

• Improved PR/PO cycle time, transaction accuracy, and aging reduction.
• Improved PR approval follow-up discipline and reduced delayed approvals.
• Timely PO creation, modification, cancellation, and status resolution.
• Reduced supplier onboarding cycle time, rework, and incomplete submissions.
• Helpdesk SLA adherence, improved user experience, and reduction in repeat queries.
• Improved audit readiness, documentation quality, and process-control adherence.

Key Stakeholders

• Business requesters and approvers across regions
• Category managers and regional / global procurement teams
• Procurement Operations and Global SCM CoE
• Supplier Enablement, Master Data, Compliance, Tax, Banking, and Legal stakeholders
• SAP Ariba AMS, Digital / IT, and suppliers Carrier

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable protected class.

Carrier is an Equal Opportunity / Affimative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Carrier is An Equal Opportunity / Affimative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.