Processor Account Servicing

HSBC Holdings plc; Hyderabad; Sur place; INR 420 000 - 640 000; Plein temps

Résumé du poste

HSBC Holdings plc in Hyderabad seeks a Processor Account Servicing to support Secured Lending (Mortgages) within WPB Operations. You will help process mortgage applications and servicing tasks, aiming for accuracy and timely delivery amid a large global operation.

The role requires understanding of loan processing, proficiency with MS Office, and the ability to interpret numeric data, with flexibility for shift work in a dynamic banking environment.

Qualifications

• Understanding of Loan Processing.
• Proficiency in systems and tools used in Australia Operations.
• Ability to interpret numeric data.

Responsabilités

• Optimize productivity and accuracy within target timelines.
• Ensure work is in line with procedures and standards.
• Identify issues and escalate appropriately.
• Provide service excellence to internal and external customers on time.

Connaissances

Loan processing knowledge

MS Office

Numerical data interpretation

Outils

MS Office

Description du poste

Job title: Processor Account Servicing

• The role operates within Secured Lending (Mortgages), part of Wealth and Personal Banking (WPB) Operations which is the largest business service within operations and employs more than 10,500 colleagues in 39 countries. It supports the delivery of end-to-end digital journeys for customers in line with the Retail Banking and Wealth Management (RBWM) and Global Private Bank (GPB) Strategic Business Objectives.
• Our Global Service Centres handle 75 per cent of the in-house activity involved in processing mortgages. English-speaking markets are handled by teams located in Hyderabad and Kolkata. These teams support processing of applications and transactions across the Mortgage Life Cycle (Origination, Servicing and Closure of Mortgage Loans)

In this role, you will:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• Optimize participation and Meet targets on productivity and accuracy within stipulated time frame.
• Apply acumen in understanding Instructions/requests and ensure that same are correctly interpreted and fully undertaken.
• Ensure that work is completed in accordance with established procedure and standards.
• Effectively and efficiently process to achieve business goals on productivity, accuracy and improvements of process.
• Proactively identify issues, if any, and escalate.
• Proactively seek out opportunities to provide internal and external customers with service excellence in the most effective and efficient manner. Get it right the first time.
• Develop Solutions to problems and identify process and service improvements that enhance customer satisfaction and business results.
• Get Cross trained on all relevant processes as per business requirements.

Leadership & Teamwork

• Participate in team meeting / team activities and work towards sustaining team spirit.
• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
• Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.
• Support achievement of team objectives & participate in in development of cohesive teams.
• Contribute to the creation of a supportive work environment driven by people centric values.
• Build professional relationships with colleagues in upstream and downstream teams.
• Actively support team and community activities and proactively promote HDPI family ethos and HSBC in the community.

To be successful you will:

Functional Knowledge/Skills

• Understanding of Loan Processing.
• Proficiency in the systems and tools used by Australia Operations , with the ability to navigate them accurately and efficiently. (E)
• Computer & MS Office Knowledge (E)
• Ability to understand and interpret numeric data (D)
• Possess good conversational and written skills in English. (E)
• Flexibility to work in shifts. (E)
• Ability to learn quickly and transfer knowledge appropriately. (E)
• Attention to detail. (E)
• Committed, responsible and takes ownership in the role. (E)
• Ability to maintain focus while working with voluminous data. (E)
• Committed to equal employment opportunities. (E)
• Ability to build rapport with and relate to a wide range of people. (D)

Others

• Maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
• Implement the Group Compliance Policy as applicable to your role. The term "compliance" embraces all relevant laws, rules and codes with which the business must comply.
• Escalation of all disciplinary and grievance cases on time to the line manager.

Hsbc.com/careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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