Assistant Vice President

HSBC Holdings plc; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

HSBC Holdings plc in Hyderabad is seeking an Assistant Vice President to oversee Global Payments Service Operations. You will ensure accurate interpretation of Payment Instructions, manage workload to meet targets, and supervise a team across GCB 7 and 8 to uphold high service standards.

The role emphasizes compliance with regulatory requirements, risk controls, and cross-functional collaboration with senior stakeholders.

Qualifications

• Ability to speak and understand English / French fluently.
• Flexibility to work different shifts.
• High degree of planning skills.
• Minimum or basic computer knowledge.
• Good conversational skills to engage customer, business area and key stakeholders.
• Good team player.
• Ability to handle work independently and thorough understanding of the job objectives.
• Ability to write good quality business letters, emails, and reports.
• Ability to learn quickly and transfer knowledge appropriately.
• Ability to understand and interpret numeric data.
• Ability to maintain focus while working with voluminous data.
• Ability to engage with a wide variety of people, senior leadership, and work with teams.

Responsibilities

• Interpret and act on the Payment Instructions with accuracy.
• Prioritise, process and complete tasks per procedures.
• Handle customer calls per company standards and focus on customer experience.
• Maintain awareness of Compliance, Money Laundering and regulatory requirements.
• Certify completion of all tasks assigned by Leadership team.
• Ensure end-of-day checks are completed and drive SLA attainment.
• Engage in cross-skilling to manage financial and reputational risk.

Skills

Fluent English

Fluent French

Strong communication

Team player

Analytical mindset

Planning skills

Learning agility

Independent working

Written communication

Tools

Basic computer knowledge

Job description

Job title: Assistant Vice President

Global Payments Service Operations supports processing and other high end payments related activities for multiple business entities across the group. Global Payments Service Operations serves multiple distinct Business Regions of HSBC Bank covering their entire Global Payments operations. Several differing platforms are used for different business regions. The fact that the large payments transactions expose substantial financial/reputational risks to the Bank. The employees are required to ensure accuracy by correctly interpreting and acting on the Payment Instructions and ensure that tasks are prioritized, processed, governed, and completed in accordance with agreed procedures. The employee needs to ensure all delegated tasks, queue level checks and specialized tasks allotted to the role holder are duly completed and should assist the team in achieving SLA targets. The role holder may have some specialized process level responsibilities and unique tasks that may be analytical and representational in nature. Additionally, the role holder has responsibilities of managing a set of employees in the GCB 7 and 8 job categories and work with them towards the achievement of process SLAs.

Governance and Committee Memberships (membership of ExCos, Risk Management Meeting)

• The Role holder needs to participate in governance forums for respective processes to discuss and highlight issues with key stakeholders and business areas.

In this role, you will:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

Business

• Responsible for ensuring accuracy by correctly interpreting and acting on the Payment Instructions.
• Take measures to Handle acceptable/agreed volume of work contributing to the achievement of the section’s performance targets.
• Responsible for ensuring that tasks are prioritised, processed and completed in accordance with procedures.
• Customer calls are handled as per the company standards and focus must be on the customer’s experience with the product and the bank.
• Responsible for ensuring that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are always maintained.
• Certify the Completion of all tasks assigned by Leadership team.
• Responsible for ensuring all end of day checks are duly completed and devise strategies for other management layers to achieve SLA and business critical targets.
• The job involves financial and reputation risk so all the investigation work should be sorted out within SLA and role holder must engage in cross skilling.
• Take measures to provide a high-quality service, in line with procedures and quality guidelines and display great problem-solving skills.
• These could be advisory roles and where the job holder is employed for a special kind of skill or project, responsibilities associated with that domain will be assigned to the job holder and they will be accountable for successful management of all activities connect with the responsibility.
• Maintain an overall supervision of the process performance via process improvement initiatives along with strengthening the controls for the processes.
• Coordinating with various functions for projects and meeting regulatory requirements.
• Devise strategies for all Recruitment related initiatives for the Centre.
• Guide the team to establish the new structure that is built around the eight Payment Services business by deploying management techniques that facilitate management of the function across sites.

Leadership & Teamwork

• Provide efficient resolution to customers while on call or providing responses with clarity of thought.
• Ensure error free and quality processing.
• Liaising with business areas, senior stake holders, peers, colleagues, and staff of lower GCB grade for business purposes.
• Understanding critical documentation and interpreting information and risk involved.
• Knowledge and experience are shared with colleagues, aiding on referred/technical issues.
• Sharing trends, observation, and issues on a timely manner.
• Proactive collaboration to be displayed across sites.
• Ensure high speed and accuracy of complex processing and escalated items.

To be successful you will:

Functional Knowledge

• Ability to speak and understand English / French fluently.
• Flexibility to work different shifts.
• High degree of planning skills.
• Minimum or basic computer knowledge.
• Good conversational skills to engage customer, business area and key stakeholders.
• Good team player.
• Ability to handle work independently and thorough understanding of the job objectives.
• Ability to write good quality business letters, emails, and reports.
• Ability to learn quickly and transfer knowledge appropriately.
• Ability to understand and interpret numeric data.
• Ability to maintain focus while working with voluminous data.
• Ability to engage with a wide variety of people, senior leadership, and work with teams.

Others

• Management of operational risk: To continually re-assess the operational risks inherent in the business.
• Internal controls: Maintain HSBC regulatory and internal control standards, including the timely implementation of audit points and to manage operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Group's Operational Risk framework.
• Compliance: To implement the Group Compliance Policy by maintaining compliance risk in conjunction with the relevant Compliance Department.

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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