Process Specialist, Commercial Experience Service Delivery

Diageo España SA; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Diageo, a global leader in premium drinks, is expanding its Global Business Operations in Bengaluru. We are seeking a proactive Junior Manager – Contract & Invoice Operations to manage end-to-end OTC processes for the Australia market, validate claims, and ensure accurate financial processing.

You will collaborate with Sales, Pricing, Finance, and Customer Service to deliver high-quality service and robust controls.

Qualifications

• Minimum 3 years of experience in OTC profile.
• Strong understanding of accounting fundamentals, including accruals, reconciliations, journal entries, and P&L/Balance Sheet impact.
• Experience validating customer claims and commercial payment processes.
• Good knowledge of SAP, Salesforce, and other technical tools & systems.
• Advanced Excel skills; Power BI, Power Automate, or Python is an advantage.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Manage end-to-end Contract & Invoice Operations for assigned customer portfolios.
• Validate customer claims, contracts, discounts, and documentation before payments.
• Ensure claims processed within SLA and align with policies.
• Investigate discrepancies and resolve disputes with stakeholders.
• Support month-end activities including accrual validation and journal entries.
• Assist audits with documentation and timely responses.

Skills

OTC experience

Accounting fundamentals

Excel

SAP

Salesforce

Power BI

Power Automate

Python

Analytical thinking

Stakeholder management

Education

Bachelor's degree / Master degree

Tools

SAP

Salesforce

Power BI

Power Automate

Python

Job description

Help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world. Join us for career defining opportunities that give you the chance to thrive.## Job DescriptionJob Title: Junior Manager – Contract & Invoice Operations (Australia)**About us**With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations.Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.Join us and play your part in making life’s moments mean a little more.**About the Function:**Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale.With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment, where collaboration across time zones and cultures is part of everyday life.You’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a great place to learn, grow and see the bigger picture.**About the role:**## **Role Purpose**We are looking for a proactive and commercially minded **Junior Manager – Contract & Invoice Operations** to manage the end-to-end customer claims and payment process for the Australia market. This role is responsible for validating customer claims, ensuring accurate financial processing, maintaining strong financial controls, and partnering with cross-functional stakeholders to deliver exceptional service.The ideal candidate should possess strong accounting knowledge, excellent analytical and problem-solving skills, and the confidence to communicate effectively with senior stakeholders across Sales, Finance, Pricing, Customer Service, and customers.# **Key Responsibilities**### Contract & Invoice Operations* Manage the end-to-end Contract & Invoice Operations process for assigned customer portfolios.* Validate customer claims, contracts, supporting documentation, discounts, and commercial agreements before processing payments.* Ensure claims are processed accurately and within agreed SLA* Perform quality assurance reviews to ensure payments comply with commercial agreements, company policies, and financial controls.* Investigate claim discrepancies, invoice issues, and customer disputes to identify root causes and drive timely resolution.* Manage customer queries professionally while delivering high levels of customer service.* have a clear documentation of the approved and rejected claims* Perform month-end activities including accrual validation, reconciliations, journal support, and reporting.* Ensure accurate financial accounting and minimize financial leakage through robust claim validation.* Maintain 100% compliance with internal controls, governance requirements, and audit standards.* Understand the financial impact of customer claims and ensure accurate accounting treatment.### Stakeholder Management* Build strong relationships with Australia Commercial, Sales, Pricing, Customer Service, Finance, and Supply teams.* Liaise with Sales representatives to understand promotional agreements, payment terms, customer activations, and supporting evidence.* Confidently communicate with both internal and external stakeholders to resolve complex business issues.* Provide clear business updates and recommendations to management.### Operational Excellence* Take complete ownership and accountability for assigned customer portfolios.* Identify opportunities to simplify processes, eliminate waste, and improve operational efficiency.* Support automation initiatives using digital tools and data analytics.* Drive continuous improvement by reducing manual effort and improving process quality.* Support internal, external, and statutory audits by providing accurate documentation and timely responses.### **Required Skills & Experience*** Minimum 3 years of experience in OTC profile* Strong understanding of accounting fundamentals, including accruals, reconciliations, journal entries, financial controls, and P&L/Balance Sheet impact.* Experience validating customer claims and commercial payment processes.* Good knowledge of SAP, salesforce, other technical tools & systems.* Strong Microsoft Excel skills (complex formule understanding); Power BI, Power Automate, or Python is an advantage.* Strong analytical, problem-solving, and decision-making skills with excellent attention to detail.* Ability to work independently, manage multiple priorities, and meet deadlines.* Excellent verbal and written communication with strong stakeholder management skills.### **Preferred Qualifications*** Bachelor's degree / master degree* Experience in FMCG industry is preferred.* Experience supporting internal or external audits is an added advantage.* Willingness to work Australia business hours and flexible to work in any working hours**Experience / skills required:****Working with us** Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one. We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.Ready to bring your best? This could be your opportunity.*If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.****Recruitment Scam Warning****Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.*With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 27,500 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented thinkers, leaders, and makers from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ.Sign-up for job alertsSigning up for job alerts means you’ll be the first to hear about new jobs – they'll be sent direct to your inbox.Sign up**Employee:** Regular**Primary Location:**Bangalore,India**Job posting start date:**22nd September 2026