Process Specialist

KOHLER India; Pune District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Kohler India is seeking a Process Specialist to drive Sales Reporting, Commercial Excellence & Automation for the MME & SSA regions. You will act as SME for reporting governance, analytics, and automation across the commercial lifecycle, delivering insights to boost revenue, margins and forecasting accuracy.

The role requires hands-on experience with SAP, Power BI, Excel and automation tools, plus strong stakeholder management to partner with Sales, Finance and IT on cross-functional initiatives.

Qualifications

• 5+ years in O2C, analytics, or sales operations.
• Strong knowledge of sales reporting, forecasting, and KPIs.
• Proficiency with SAP, Power BI, Excel, and automation tools.
• Excellent stakeholder management and communication skills.

Responsibilities

• Own end-to-end O2C reporting including KPIs and MIS.
• Drive governance, configure dashboards, and automate reporting.
• Partner with Sales, Finance and IT to resolve issues.
• Lead continuous improvement and training for the team.

Skills

Stakeholder management

Analytical thinking

Problem solving

Multitasking

Tools

SAP

Power BI

Excel

Power Automate

Job description

At Kohler, our mission is to help people live gracious, healthy, and sustainable lives. We believe that empowering our associates is essential to making this vision a reality. That’s why we invest in personal and professional growth, encourage collaboration across teams and functions, and offer a comprehensive wellness package that supports the well-being of every team member.

Kohler is an equal opportunity employer. Along with competitive compensation and benefits, we offer something more enduring—a legacy built on bold innovation, creative excellence, and a deep commitment to our people and communities. Learn more about our culture and career opportunities at www.kohler.co.in/careers.

Our approach to hiring reflects our commitment to Global Inclusion. We recruit, hire, and promote qualified individuals in all roles without regard to race, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, or disability. If you are an individual with a disability and require reasonable accommodation during the recruitment process, please let your recruiter know so we can support you appropriately.

Process Specialist

Posted 11 days ago

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Job Description

Process Specialist – Sales Reporting, Commercial Excellence & Automation (MME & SSA)

Position Title: Process Specialist – O2C

Position Overview

We are seeking a commercially driven Process Specialist to support Sales Reporting and Commercial Excellence for the MME & SSA regions. This role will serve as the Subject Matter Expert (SME) for sales reporting, business analytics, governance, and automation across the commercial lifecycle. The individual will provide actionable insights that drive revenue growth, margin protection, forecasting accuracy, operational efficiency, and continuous improvement.

1. Process Expertise

• Own end-to-end commercial reporting processes including Pipeline, Quotations, PO Wins, Open Orders, Sales, DSO, and MIS.
• Act as the SME for reporting governance, KPI management, and commercial analytics.
• Maintain deep understanding of commercial reporting processes, interdependencies, and business impact.
• Provide recommendations on reporting, forecasting, performance management, and process optimization.
• Translate business requirements into meaningful reporting solutions and actionable insights.
• Partner with stakeholders to enhance reporting effectiveness and support decision-making.

2. Analytics & Problem Solving

• Analyze sales performance, conversion rates, revenue trends, margins, and working capital metrics.
• Perform root cause analysis to identify reporting issues, process gaps, and performance improvement opportunities.
• Develop and implement corrective and preventive actions.
• Monitor effectiveness of implemented solutions and recommend enhancements.
• Identify and mitigate operational, reporting, and control risks.
• Serve as the primary point of contact for reporting, analytics, and process-related escalations.
• Assess business impact and prioritize issues based on criticality.
• Coordinate with Sales, Finance, Supply Chain, IT, and business stakeholders to drive timely resolution.
• Communicate progress, actions, and outcomes to relevant stakeholders.

4. Stakeholder Management

• Lead governance reviews, stakeholder meetings, and performance discussions.
• Present business insights, KPIs, trends, risks, and improvement opportunities to leadership.
• Facilitate discussions to support business planning and decision-making.
• Build strong partnerships across Sales, Finance, Supply Chain, Commercial Excellence, and Shared Services teams.
• Support stakeholder satisfaction through proactive communication and collaboration.

5. Process Governance & Documentation

• Monitor compliance with reporting standards, controls, and operating procedures.
• Maintain SOPs, process documentation, KPI definitions, and reporting governance frameworks.
• Ensure reporting accuracy, consistency, and data integrity.
• Identify and report process deviations and control gaps.
• Collaborate with Global Process Owners to ensure alignment with global standards and best practices.
• Drive automation of reporting, analytics, and data consolidation processes.
• Develop and maintain dashboards and self-service reporting solutions using SAP, Power BI, Excel, and related tools.
• Lead process standardization, simplification, and continuous improvement initiatives.
• Identify opportunities to eliminate manual effort and improve reporting cycle times.
• Track and communicate benefits delivered through automation and transformation projects.

7. Team Support & Knowledge Sharing

• Provide guidance and support on reporting processes, analytics, and governance requirements.
• Conduct knowledge-sharing and training sessions on reporting tools, processes, and best practices.
• Share improvement initiatives and automation success stories across the team.
• Support capability development and foster a culture of continuous improvement.

Qualifications

• 5-7+ years of experience in Order-to-Cash, Commercial Excellence, Sales Operations, MIS Reporting, Business Analytics, or related functions.
• Strong knowledge of sales reporting, forecasting, KPI management, and performance analytics.
• Proficiency in SAP, Advanced Excel, Power BI, and reporting automation tools.
• Strong stakeholder management, communication, and problem-solving skills.
• Experience with process governance, continuous improvement, and automation initiatives.
• Ability to manage multiple priorities and work independently in a dynamic business environment.

Preferred Skills

• Strong understanding of Order-to-Cash (O2C) processes and commercial operations.
• Experience in sales reporting, revenue analytics, forecasting, and working capital analysis.
• Knowledge of Power Automate, Power Query, or similar automation tools.
• Experience with Lean, Six Sigma, or continuous improvement methodologies.
• Strong analytical skills and the ability to interpret data to support business decisions.

Key Process Ownership

Business Impact

This role directly supports:

• Revenue Visibility & Forecast Accuracy
• Margin Protection & Commercial Governance
• Working Capital & DSO Performance
• Leadership Decision-Making
• Reporting Transformation & Automation