Process Manager - MDM

SIG - India Global Delivery Center; Bengaluru; Hybrid; INR 2.500.000 - 4.000.000; Vollzeit

Zusammenfassung

FC Global Services India LLP (First Citizens India) is seeking a Senior professional to lead end-to-end Master Data Management (MDM) product delivery within the Enterprise Data & Analytics program in Bengaluru. The role focuses on data integrity across Customer 360 and Reference 360 ecosystems, ensuring governed, analytics-ready data for enterprise reporting and regulatory needs.

The Senior MDM Analyst will bridge business stakeholders and delivery teams, shaping requirements for ingestion, core

Qualifikationen

• Experience leading end-to-end MDM product delivery across Customer 360 and Reference 360 ecosystems.
• Translate business needs into structured artefacts: user stories, epics, and acceptance criteria.
• Excellent stakeholder engagement across business and offshore teams.

Aufgaben

• Own end-to-end requirements for MDM product features across ingestion, core processing, and downstream consumption workstreams.
• Translate business needs into structured artefacts: User stories, epics, and acceptance criteria.
• Data mapping and transformation specifications and business rules documentation.
• Prioritize and maintain the MDM product backlog in collaboration with the Product Owner and delivery leads.
• Drive sprint planning input, ensuring requirements are ready, clear, and testable before development begins.
• Manage change requests and requirements traceability across the MDM programme.

Kenntnisse

MDM data governance

Stakeholder engagement

Agile delivery

Product requirements

Tools

Snowflake

Jobbeschreibung

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients' greatest ambitions.

Job Description:

Value Preposition:

Shaping the Future of Enterprise Master Data Management within Enterprise Data & Analytics. Lead and strengthen MDM data consumption, quality, validation, and downstream reporting processes. Drive data integrity across Customer 360 / Reference 360 ecosystems while enabling high-quality, governed, and analytics-ready data for enterprise and regulatory consumption.

Shaping the Future of Enterprise Data & Analytics.

Lead end-to-end Master Data Management (MDM) product delivery by driving requirements, governance, and data consumption frameworks. Enable trusted, high-quality data across Customer 360 and Reference 360 ecosystems, ensuring alignment with business objectives, regulatory needs, and enterprise reporting standards.

Job Details

Position Title: Process Manager - Enterprise Data & Analytics

Career Level: P4

Job Category: Assistant Vice President

Role Type: Hybrid

Job Location: Bangalore

About the Team:

This role operates within the MDM Data Management - Customer 360 / Reference 360 Programme , supporting enterprise-wide data consumption and downstream reporting. The team ensures that MDM golden records are accurately propagated across APIs, batch pipelines, data warehouse /Snowflake, and reporting layers.

The Lead Analyst plays a critical role in bridging data producers and consumers , ensuring that MDM data is reliable, well-documented, and aligned with business and regulatory expectations. Working collaboratively with cross-functional pod members, the Business Analyst will drive efficient workflows, optimize data systems, and support iterative delivery in a fast-paced Agile environment.

Impact:

The Senior MDM Analyst - MDM acts as the product-centric bridge between business stakeholders and technical delivery teams across the full MDM ecosystem. Drawing on expertise spanning data ingestion quality, MDM core configuration, and downstream data consumption, this role owns the end-to-end product requirements lifecycle - from source system data discovery through to financial reporting and UI consumption. Rather than executing technical tasks, this role shapes what gets built and why - ensuring MDM products (Customer 360, Reference 360) deliver trusted, governed, and business-ready master data. The Senior MDM Analyst acts as a product advocate for data quality, driving outcomes aligned with business value, regulatory needs, and stakeholder expectations.

End-to-end ownership spans:

Source Systems > Data Ingestion & Quality > MDM Core (C360 / R360) > APIs & Batch > Snowflake > Financial Reporting & UI.

Core Capability Areas

• Data Ingestion & Quality
• MDM Core Configuration
• Data Consumption & Reporting
• Governance & Stewardship
• Product Requirements
• Stakeholder Engagement
• Data Reconciliation
• UAT & Acceptance
• Financial Reporting Alignment

Key Deliverables (Duties & Responsibilities):

1. Product Requirements & Backlog Ownership
   • Own end-to-end requirements for MDM product features across ingestion, core processing, and downstream consumption workstreams
   • Translate business needs into structured artefacts: User stories, epics, and acceptance criteria
   • Data mapping and transformation specifications
   • Business rules documentation and data dictionaries
   • Prioritize and maintain the MDM product backlog in collaboration with the Product Owner and delivery leads
   • Drive sprint planning input, ensuring requirements are ready, clear, and testable before development begins
   • Manage change requests, impact assessments, and requirements traceability across the MDM programme
2. Stakeholder Engagement & Workshop Facilitation
   • Act as the primary point of contact between business stakeholders, data stewards, and offshore technical teams
   • Facilitate requirements workshops, data discovery sessions, and sign-off reviews with business owners
   • Communicate complex data and MDM concepts to non-technical audiences in clear, business-relevant language
   • Manage stakeholder expectations across competing priorit