Process Manager - KYC

eClerx LLC; Navi Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

eClerx LLC in Navi Mumbai seeks an Associate Process Manager to lead a team of 25+ in KYC, AML and due diligence. You will assess client risk, document research, and ensure timely escalation of issues to drive compliance and client satisfaction.

The role requires strong analytical skills, formal education in commerce/finance, and the ability to communicate effectively with clients and internal teams, fostering process improvements.

Qualifications

• 6 to 9 years of experience leading a team of 25+ members with KYC/AML and due diligence
• Strong logical and quantitative abilities to derive information from data
• Ability to communicate clearly and move initiatives to completion

Responsibilities

• Perform due diligence on new clients, request KYC information, review documents and assess risk
• Document research and analysis related to client financial activity and entities
• Escalate issues to client and internal managers promptly
• Independently handle clients and client calls, establish trust as a partner
• Share process knowledge and best practices within teams
• Communicate effectively with internal and external parties to obtain KYC documents
• Understand client business and monitor for unusual transactions
• Investigate suspicious client activity and report to KYC/AML compliance officers

Skills

Team leadership

KYC

AML

Due Diligence

Data analysis

Education

Bachelor’s/B.Com or BBM

Master’s M.Com/MBA/PGDM

Job description

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Associate Process Manager Roles & responsibilities:

• Performing the due diligence on new Clients, requesting the KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new Clients
• Thoroughly and succinctly document the research and analysis related to the financial activity and related entities of Clients
• Escalate issues to client and internal managers to bring issues to their attention promptly
• Independently handle clients and client calls– establish self as a valued partner
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams
• Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents
• Have a thorough understanding of the client’s business and related parties to monitor client’s activities for unusual transactions
• Perform further investigation on identified suspicious client and client’s transactions and report to KYC/AML compliance officer

Functional & Technical Skills:

• Bachelor's Degree in B. Com /BBM or Master’s Degree in M.Com/MBA/PGDM
• 6 to 9 years of experience in handling a team of a minimum of 25 members with experience in KYC, AML, and Due Diligence
• Should be good with logical and quantitative abilities to derive information from data.