Operations Manager

Infosys Limited; Bengaluru; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Infosys BPM Limited Operations Manager is responsible for owning the end-to-end I2P process for a defined entity or geography, ensuring SLA adherence and strong control environment. You will drive governance across the invoice-to-pay cycle, manage a team of leads, and coordinate with internal and client stakeholders to resolve systemic issues.

The role emphasizes process improvement, accuracy in month-end/year-end close, and capability building within the team, with a focus on automation and

Qualifications

• Experience managing teams in a BPO/invoice-to-pay context.
• Strong understanding of SLA adherence and process controls.
• Ability to drive process improvements and automation initiatives.

Responsibilities

• Own the I2P process end-to-end from invoice receipt to payment release.
• Governance of three-way matching, GR/IR ageing, LOA, vendor reconciliation, audit readiness.
• Lead payment proposals and interface for payment execution, including statutory payments.

Skills

People management

Process governance

Invoice-to-pay

Stakeholder management

BPO domain

Education

B.Com

BBA

Tools

ERP systems

Job description

BANGALORE, Infosys BPM Limited Operations Manager

Job ID/Reference Code PROGEN-EXTERNAL-253235

Work Experience 8 - 10 Years

Job Title Operations Manager

Educational Requirements BCom,BBA

Service Line BPO Service Line

Responsibilities Key Responsibilities

• Own the I2P process for an assigned entity/geography end-to-end — invoice receipt through payment release, query management, and period close — ensuring SLA and control adherence.
• Drive governance of the invoice-to-pay control environment: three-way matching, GR/IR ageing, LOA compliance, vendor reconciliation cadence, and audit readiness.
• Lead payment proposal review/approval and manage the interface for payment execution, including statutory and click-to-pay/H2H payments.
• Manage a team of Team Leads/Assistant Managers — performance management, capacity planning, hiring inputs, and capability building.
• Conduct periodic business reviews with internal/client stakeholders on delivery performance, ageing, and exceptions, driving resolution of systemic issues.
• Lead month-end and year-end close activities for the process, including accruals, provisioning, and vendor account clearing, and coordinate statutory/indirect tax support.
• Drive process improvement, standardisation, and automation (OCR, RPA, workflow) initiatives across the sub-process.
• Support transitions/knowledge transfer and process stabilisation for new scope or geographies.