Process Governance Lead - Senior

FedEx Express Transportation and Supply Chain Services (India) Private Limited; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

FedEx Express Transportation and Supply Chain Services (India) Private Limited seeks a Senior Analyst for EBS Process Governance to lead audits, calibration, and CAPA programs across sub-processes. You will own defect management and drive improvements in controls and reporting.

The role requires 5+ years in process governance or finance shared services, with strong analytical and communication skills, and experience in SOX compliance. Hyderabad-based, 48-hour work week, regular staff role.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, Commerce, MIS or related discipline.
• At least five (5) years in Process Governance, Quality Audit, Controls, or Finance Shared Services.
• Experience designing or managing audit frameworks, sampling plans and RCA/CAPA processes.

Responsibilities

• Execute end-to-end process audits across in-scope EBS sub-processes with consistent scorecards and evidence standards.
• Apply risk-based sampling methodologies across processes/sub-processes and define ramp-up/run-rate rules.
• Support calibration sessions and standardize error definitions across EBS; assist in resolving escalated audit disputes with fact-based review.
• Own defect management lifecycle: logging, trend analysis, RCA, CAPA design, containment and effectiveness validation.
• Ensure adherence to internal controls, audit standards, SOX requirements, and approved procedures; assist with audit readiness and remediation tracking.
• Provide governance support for transitions, migrations, and process changes across EBS; validate readiness and handoff to steady-state.
• Develop scorecards, dashboards, and reporting linking audit outcomes to business performance.
• Act as governance contact for EBS process owners and vendors; support calibration and governance reviews.
• Identify recurring gaps and translate insights into SOP updates, control redesign and automation.
• Coach and mentor junior analysts to ensure consistent audit approaches.

Skills

Audit frameworks

Scorecards

Sampling method

RCA-CAPA

Internal controls

SOX compliance

Stakeholder influence

Coaching

Analytics

Education

Bachelor’s degree in Finance/Accounting/Business Admin

Job description

What can you expect as a FedEx team member?

• Career Mobility and Development : When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package : We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Company:
INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.

City:

Hyderabad

Scheduled Weekly Hours:
48

Worker Type:
Regular

Posting Start Date
6-Oct-2026

Posting Close Date:
30-Dec-2026

Job Family:
FXE-MEISA: Finance Controls & Process Analyst

Position Summary:

Job Title: Senior Analyst – EBS Process Governance, EBS

Global EBS Governance and Value Management Team

Responsible for executing process quality, controls, and audit governance activities across EBS sub-processes, owning audit methodology, sampling and calibration standards, and defect/RCA-CAPA management, while partnering with cross-functional and vendor stakeholders to strengthen process governance maturity across the region.

Essential Duties:

• Execute end-to-end process audits across in-scope EBS sub-processes, ensuring consistent application of scorecards, evidence standards, and quality dimensions.
• Apply and refine risk-based sampling methodologies across processes/sub-processes, including rules for ramp-up, stabilization, and run-rate operations.
• Support calibration sessions and help standardize critical/non-critical error definitions across EBS; assist in resolving escalated audit disputes through fact-based review.
• Own the defect management lifecycle for assigned processes — centralized logging, trend analysis, RCA, CAPA design, containment, and effectiveness validation through to closure.
• Support adherence to internal controls, audit standards, SOX/statutory requirements, and approved operating procedures; assist with audit readiness and remediation tracking.
• Provide process governance support for transitions, migrations, and process changes across EBS, validating readiness criteria and supporting a controlled handoff to steady-state operations.
• Develop scorecards, dashboards, and management reporting connecting audit outcomes to business performance (customer experience, SLA performance, compliance posture).
• Act as a process governance point of contact for EBS process owners and cross-functional/vendor partners; support calibration and quality/governance review forums.
• Identify recurring process gaps and convert insights into SOP updates, control redesign, and audit/reporting automation.
• Coach and mentor junior analysts, supporting their development and consistency of audit approach.

Performs other duties as assigned.

Minimum Education:

Bachelor’s degree/equivalent in Finance, Accounting, Business Administration, Commerce, Management Information Systems, or a related discipline.

Minimum Experience:

Minimum five (5) years of progressive experience in Process Governance, Quality Audit, Controls, Order to Cash, Accounts Receivable, or Finance Shared Services roles, including experience designing or managing audit frameworks, sampling plans, and RCA/CAPA processes.

Knowledge, Skills, and Abilities:

• Demonstrated expertise across audit frameworks, scorecards, sampling methodology, and defect/RCA-CAPA management.
• Strong familiarity with internal controls, SOX or compliance requirements, and process documentation standards.
• Proven ability to influence stakeholders and senior leadership, driving resolution through fact-based, data-driven discussion.
• Strong coaching/mentoring capability with experience guiding junior team members.
• Excellent analytical, organizational, and communication skills; ability to translate audit findings into business insight.
• Exposure to digital quality monitoring, workflow automation, and analytics-led continuous improvement preferred.

Core Qualifications

Qualification Area

Requirement Details

Education

Bachelor’s degree/equivalent in Finance, Accounting, Business Administration, Commerce, Management Information Systems, or a related discipline.

Experience

Minimum five (5) years of progressive experience in Process Governance, Quality Audit, Controls, Order to Cash, Accounts Receivable, or Finance Shared Services roles, including experience designing or managing audit frameworks, sampling plans, and RCA/CAPA processes.

Certifications (Preferred)

CPA, CA, CIA, CISA, Six Sigma Green Belt/Black Belt, Lean, or equivalent quality/audit certification preferred. Exposure to internal controls or compliance training (e.g., SOX awareness) is a plus. QDM Expert certification preferred. If no certification is currently held, certification should be obtained within 12 months of accepting the position.

Analytical Skills;Numerical Skills;Presentation Skills;Interpersonal Skills;Judgement & Decision Making Skills

Bachelor