Quality Audit Lead -Senior

FedEx Express México; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd. in Hyderabad seeks a Senior Quality Audit Lead to oversee end-to-end audits across OTC processes, ensuring scorecard accuracy, evidence standards, and continual improvement.

You will mentor junior analysts, refine sampling, and drive RCA/CAPA programs while aligning with SOX and internal controls. A strong analytics mindset and stakeholder collaboration are essential.

Qualifications

• Minimum five (5) years of progressive experience in Order to Cash, Accounts Receivable, Finance Shared Services, Quality Audit, Controls, or Operational Excellence roles.
• Experience designing or managing audit frameworks, sampling plans, and RCA/CAPA processes.
• Knowledge of internal controls and compliance requirements (SOX) is preferred.

Responsibilities

• Lead end-to-end audit execution across Billing, Cash Application, Collections, and Dispute Resolution with standardized scorecards and evidence.
• Own and refine risk-based sampling methodologies across processes/subprocesses including ramp-up and run-rate operations.
• Standardize and govern definitions; lead calibration sessions and resolve escalated audit disputes with fact-based review.
• Own the defect management lifecycle: logging, trend analysis, RCA, CAPA design, containment, and closure.
• Strengthen governance for SOX/statutory requirements and audit readiness; support remediation tracking.
• Develop and present scorecards, dashboards, and management reporting tying audit outcomes to business performance.

Skills

OTC processes

Audit frameworks

RCA/CAPA

SOX/compliance

Stakeholder influence

Education

Bachelor's degree/equivalent in Finance, Accounting, Business Administration, Commerce, MIS, or related discipline

Job description

What can you expect as a FedEx team member? Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Company:INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd. City: Hyderabad Scheduled Weekly Hours:48 Worker Type:Regular Posting Start Date6-Oct-2026 Posting Close Date: 30-Jan-2027 Job Family: FXE-MEISA: Finance Controls & Process Analyst

Position Summary:

Quality Audit Lead - Finance Controls & Process Analyst-Senior Responsible for leading complex quality audit and controls activities across Order to Cash (OTC) sub-processes, owning sampling methodology, calibration governance, and quality reporting, while mentoring junior analysts and partnering with cross-functional and vendor stakeholders to drive sustained operational and compliance improvement.

Essential Duties:

• Lead end-to-end audit execution across Billing, Cash Application, Collections, and Dispute Resolution, ensuring consistent application of scorecards, evidence standards, and quality dimensions.


• Own and continuously refine risk-based sampling methodologies across processes/subprocesses, including rules for ramp-up, stabilization, and run-rate operations.


• Standardize and govern critical/non-critical error definitions; lead calibration sessions and resolve escalated audit disputes through fact-based review.


• Own the defect management lifecycle — centralized logging, trend analysis, RCA, CAPA design, containment, effectiveness validation, and closure discipline.


• Strengthen governance by ensuring adherence to internal controls, audit standards, SOX/statutory requirements, and approved operating procedures; support audit readiness and remediation tracking.


• Develop and present scorecards, dashboards, and management reporting connecting audit outcomes to business performance (customer experience, revenue protection, working capital, SLA performance).


• Act as a key quality point of contact for operations leaders, process owners, and cross-functional/vendor partners; facilitate calibration and quality review forums.


• Provide quality oversight for transitions, migrations, and process changes, validating readiness criteria and ensuring a controlled handoff to steady-state operations.


• Identify recurring pain points and lead the conversion of insights into SOP updates, control redesign, training refresh, and automation of audit/reporting processes.


• Coach and mentor junior Analysts/Associates, supporting their development and consistency of audit approach.


• Performs other duties as assigned.

Minimum Education:

• Bachelor's degree/equivalent in Finance, Accounting, Business Administration, Commerce, Management Information Systems, or a related discipline.

Minimum Experience:

• Minimum five (5) years of progressive experience in Order to Cash, Accounts Receivable, Finance Shared Services, Quality Audit, Controls, or Operational Excellence roles, including experience designing or managing audit frameworks, sampling plans, and RCA/CAPA processes.

Knowledge, Skills, and Abilities:

• Demonstrated expertise across OTC sub-processes and strong command of audit frameworks, scorecards, sampling methodology, and defect/RCA-CAPA management.


• Strong familiarity with internal controls, SOX or compliance requirements, and process documentation standards.


• Proven ability to influence stakeholders and senior leadership, driving resolution through fact-based, data-driven discussion.


• Strong coaching/mentoring capability with experience guiding junior team members.


• Excellent analytical, organizational, and communication skills; ability to translate audit findings into business insight.


• Exposure to digital quality monitoring, workflow automation, and analytics-led continuous improvement preferred.

Core Qualifications:

• Education Bachelor's degree/equivalent in Finance, Accounting, Business Administration, Commerce, Management Information Systems, or a related discipline.


• Experience Minimum five (5) years of progressive experience in Order to Cash, Accounts Receivable, Finance Shared Services, Quality Audit, Controls, or Operational Excellence roles, including experience designing or managing audit frameworks, sampling plans, and RCA/CAPA processes.


• Certifications (Preferred) CPA, CA, CIA, CISA, Six Sigma Green Belt/Black Belt, Lean, or equivalent quality/audit certification preferred.


• Exposure to internal controls or compliance training (e.g., SOX awareness) is a plus QDM Expert certification preferred If no certification is currently held, certification should be obtained within 12 months of accepting the position.


• Analytical Skills; Numerical Skills; Presentation Skills; Interpersonal Skills; Judgement & Decision Making Skills

FedEx Express is the world’s largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air and ground network to speed delivery of time-sensitive shipments. To learn more about how FedEx connects people and possibilities around the world, please visit about.fedex.com. FedEx offers a wide range of opportunities in our offices around the world. Search here for jobs in any of our Middle East, Indian Subcontinent and Africa markets.