Process Expert - Finance & Procurement Services (Order Management Specialist)

Siemens; Bengaluru Urban; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Siemens is seeking a highly skilled Order Management Specialist for its Bangalore office. The role involves acting as a central interface between customers, partners, and suppliers, managing quotations and service orders, ensuring delivery reliability and customer satisfaction.

The ideal candidate will have 3-5 years of experience, strong analytical and communication skills, and a bachelor's degree in a relevant field. Fluent English is mandatory; German skills are preferred. Join us to build the future together.

Qualifications

• 3-5 years of experience in order management, quotation preparation, logistics, or project execution.
• Strong knowledge of quotation management and contract interpretation.
• Fluent in English, German language skills are highly preferred.

Responsibilities

• Act as the primary point of contact for customer quotations and service orders.
• Manage customer orders ensuring timely and quality delivery.
• Collaborate with cross-functional teams to coordinate project activities.

Skills

Order management

Quotation preparation

Analytical skills

Stakeholder management

Customer focus

Communication skills

Proactive attitude

Education

Bachelor’s degree in engineering/supply chain/business administration or equivalent experience

Tools

SAP

MS Office

Job description

Position Overview

We are looking for a highly skilled and proactive Order Management Specialist to act as a central interface between customers, partners, and suppliers in a global environment. The role involves managing quotations, service orders, procurement, and project execution while ensuring high delivery reliability and customer satisfaction.

Order & Quotation Management

• Act as the primary point of contact between customers, partners, and suppliers (national & international).
• Independently prepare and manage customer quotations in alignment with organizational guidelines.
• Handle service orders end‑to‑end – from inquiry and quotation to execution and closure.
• Analyze customer specifications, technical requirements, and contractual agreements to ensure accurate execution.

Project Coordination & Execution

• Manage customer orders and ensure smooth, timely, and quality delivery.
• Collaborate closely with Engineering, Technical Support, and cross‑functional teams.
• Coordinate project planning activities and handle disruptions with quick, solution‑oriented actions.
• Proactively communicate with customers regarding project updates and issues.

Process Improvement & Strategy

• Develop quotations in cooperation with Engineering while ensuring commercial and technical feasibility.
• Evaluate delivery capabilities and improve quotation strategies.
• Actively suggest and implement process improvements to enhance efficiency and competitiveness.

Procurement & Supply Chain Management

• Perform demand planning and manage supplier relationships.
• Oversee procurement activities including sourcing of materials and services.
• Coordinate logistics and shipping, ensuring compliance with all export regulations.
• Manage partner interactions for optimized supply chain performance.

Quality, Claims & Cost Management

• Handle Non‑Conformance Reports (NCR) and claim management.
• Monitor and optimise project costs through effective issue resolution.
• Ensure adherence to contractual and operational standards.

Your Success Is Grounded

• Bachelor’s degree in engineering / supply chain / business administration / related field OR equivalent experience.
• 3 years – 5 years of experience in order management, quotation preparation, logistics, or project execution.
• Experience in service business domain is an advantage.
• Strong knowledge of quotation management and contract interpretation.
• Experience with SAP and MS Office tools.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to work in a fast‑paced, cross‑functional environment.
• Proactive, customer‑focused attitude with high ownership.
• Fluent in English (mandatory).
• German language skills are highly preferred.

Preferred Qualifications

• Certification in PM@Siemens or equivalent project management certification.
• Exposure to global supply chains and export compliance.

Location

Bangalore, Karnataka, India

Equal Opportunity Statement

We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need.