Process Expert

APM Terminals; Pune District; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Global exposure

Flexible work

Professional growth

Diverse teams

Job summary

APM Terminals is seeking a detail-oriented coordinator in Pune to own the job file, generating and updating shipping documents and customer invoices with accuracy. You will liaise with customers and internal teams to ensure timely, compliant records while upholding service standards and professional conduct.

The role requires effective communication, problem-solving, and adaptability to evolving logistics demands, contributing to reliable global operations and customer satisfaction.

Qualifications

• Strong communication and interpersonal abilities for effective customer and stakeholder engagement.
• Proven problem-solving skills to handle complex, high-pressure situations.
• Flexibility to adapt to changing business and operational needs.
• Basic knowledge of bookings, shipping, logistics, cargo handling, and air cargo operations.
• Solid customer-service background with a focus on satisfaction.

Responsibilities

• Own the job file and create and update shipping documents and customer invoices in the system.
• Coordinate with customers and internal teams to ensure accuracy and timeliness.
• Maintain service quality and address issues promptly in a dynamic logistics environment.

Skills

Communication skills

Problem solving

Adaptability

Customer service

Logistics basics

Job description

Job Overview

Acts as the owner of the job file and has responsibility for creating and updating shipping documents and Customer Invoices in the system.

Key Responsibilities

• Strong communication skills with the ability to engage effectively with customers and internal stakeholders.
• Proven problem‑solving abilities, including handling complex and high‑pressure situations.
• Flexible and adaptable approach to changing business and operational requirements.
• Basic knowledge of bookings, shipping, logistics, cargo handling, and air cargo operations.
• Solid customer service background with a focus on service quality and customer satisfaction.

What We Offer

• Impact: Directly contribute to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work‑Life Balance: Flexible working arrangements to support your well-being.

Equal Opportunity Statement

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].