Process Excellence Manager

British Council; Coimbatore District; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

The British Council is seeking a Process Excellence Manager to drive continuous improvement and standardisation of global FP&A processes. You will lead cross-functional projects with BDS, Group FP&A, and CoE teams to design and implement effective process solutions.

You will manage change, monitor KPIs, and mentor a Senior Analyst to deliver high-quality analysis and documentation while ensuring governance and consistency across regions.

Qualifications

• Educated to degree level or equivalent experience.
• Desirable: ACCA / CIMA qualifications.
• Formal training in process excellence (Lean Six Sigma, BPM, etc.) is a plus.
• 5+ years’ experience in end-to-end process optimisation.
• Strong understanding of finance concepts (P&L, balance sheet, cash flow).
• Proficiency in Excel and data visualization tools (Power BI, Tableau).

Responsibilities

• Drive continuous improvement and standardisation across FP&A workflows.
• Lead workshops, document requirements, and design solutions with cross-functional teams.
• Develop and track change implementation plans and KPIs.
• Coach a Senior Analyst and ensure high-quality delivery of analysis and documentation.
• Ensure governance, documentation, and accountability across regions.

Skills

Process optimization

SOPs & controls

P&L forecasting

Excel

Power BI

Tableau

Stakeholder management

Communication

Finance knowledge

Education

Degree-level education

ACCA / CIMA

Tools

SAP ECC

Anaplan

Oracle

OneStream

IBM TM1

SAP BPC

Job description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.We connect. We inspire.Role PurposeThe Process Excellence Manager plays a pivotal role in driving continuous improvement, standardisation, and process excellence across global FP&A processes. This position ensures end-to-end planning processes are efficient, consistent, and aligned with the organisation’s strategic objectives.You will lead process improvement initiatives across multiple workstreams, collaborating with Business Decision Support (BDS), Group, FP&A Product Development team, and CoE delivery teams to gather requirements, address challenges, and deliver effective solutions. By managing change control, facilitating workshops, and maintaining clear communication on progress and benefits, you will help embed sustainable improvements and support FP&A transformation goals.You will also manage a Senior Analyst, providing guidance and support to ensure high-quality delivery of analysis, documentation, and improvement activities.Role AccountabilitiesContinuous improvement, standardisation, and process optimisationContribute to the ongoing standardisation and optimisation of FP&A workflows across regions, business units, and CoE teams. Identify inefficiencies, bottlenecks, and opportunities for process enhancement, escalating key insights to the Global Process Owner to support prioritisation. Support the development of improvement recommendations and action plans aligned with organisational objectives and best practice frameworks, and assist in evaluating opportunities based on business impact, feasibility, and transformation priorities. Work closely with BDS, Group FP&A, and regional teams to understand requirements and challenges and support solution design. Collaborate with FP&A Product Development and CoE functional teams to deliver effective process and workflow solutions, ensuring clear communication of changes, dependencies, and expected benefits.Change implementation and stakeholder communicationContribute to the development and tracking of change implementation plans, including timelines, milestones, and resource requirements. Manage change control activities for assigned processes and workflows, supporting the successful embedding of new and updated practices into BAU. Coordinate with FP&A stakeholders and CoE teams to facilitate smooth adoption of changes and minimise disruption to operational cycles. Prepare regular updates, reports, and dashboards to communicate progress, highlight risks, and demonstrate the benefits and impact of process changes.Monitor performance and drive accountabilityAssist in defining and monitoring key performance indicators (KPIs) to measure process efficiency, effectiveness, and compliance. Support the Global Process Owner through periodic reviews of FP&A process performance, identifying opportunities for refinement and corrective action. Provide data-driven insights and analysis to inform leadership decisions and support ongoing continuous improvement cycles. Promote adherence to process standards across regions and contribute to maintaining consistent documentation, governance, and accountability structures.Collaboration and knowledge managementManage and develop one Senior Analyst, providing day-to-day guidance, coaching, and support. Facilitate workshops, working sessions, and cross-functional discussions to gather input, validate requirements, and ensure alignment with transformation goals. Support knowledge sharing, training, and documentation initiatives to strengthen understanding, consistency, and adoption of FP&A processes across the organisation.Knowledge & ExperienceEducationEssential:Educated to degree level or equivalent experienceDesirable:Relevant qualifications within finance (ACCA / CIMA)Formal training or certification in process excellence, such as Lean Six Sigma Green/Black Belt, BPM certification, or operational excellence qualificationExperienceEssential:Demonstrated expertise (5+ years) in end-to-end process optimisationHands-on experience establishing and managing process standards, including creation of Standard Operating Procedures (SOPs), control frameworks, RACI models, and global process documentationStrong understanding of financial concepts (P&L, balance sheet, cash flow, driver-based forecasting)Proficiency in Excel and data visualization tools (for example Power BI, Tableau)Excellent communication and stakeholder management skillsDesirable:Experience working with SAP products, especially SAP ECCBackground in finance (FP&A) or finance consulting experienceFamiliarity with other EPM tools (Anaplan, Oracle, OneStream, IBM TM1, SAP BPC).Familiarity in process mapping toolsImportant InformationLocation: India, Poland, Nigeria, MalaysiaContract Type: IndefinitePay band: Grade 8Poland Monthly Salary Band: 16,300PLN – 21,700PLNDepartment: Financial Planning & AnalysisRight to Work Requirements: You must have the legal right to work in the location in which the role is basedLanguages: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.Closing date for applications:Sunday 11 October 2026 (23.59 British Summer Time, BST)Sunday 11 October 2026 (23.59 West Africa Time, WAT)Monday 12 October 2026 (00.59 Central European Summer Time, CEST)Monday 12 October 2026 (06.59 Malaysia Time, MYT)A connected and trusted UK in a more connected and trusted world.Equality, Diversity and Inclusion StatementWe are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.Safeguarding StatementThe British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.If you experience any difficulties with submitting your application, please email [e-mail]