Process Design Specialist

BT Group; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

BT Group in Bengaluru seeks a Senior Process Architect to design, model, and optimize end-to-end operational processes using BPMN. You will lead cross-functional delivery, align with roadmaps, and ensure budgets and quality targets are met.

The role requires strong analytical skills, experience with ARIS, Jira, Product Board, and BI initiatives, plus the ability to facilitate Agile ceremonies and drive continuous improvements across squads.

Qualifications

• Experience in BPMN modelling and process analysis.
• Knowledge of data networks and BT technologies.
• Experience with Agile and Waterfall delivery methods.
• Experience with operational process modelling across sales, delivery, and in-life support.
• Familiarity with customer experience frameworks (personas, moments that matter, NPS).
• Proficiency with BI or continuous improvement initiatives.

Responsibilities

• Design, build, and publish end-to-end process models (as-is/to-be).
• Lead squad delivery and align with roadmap, timelines, budgets.
• Facilitate Agile ceremonies and backlog management with Product Board.
• Identify risks and dependencies; drive mitigations.
• Provide post-launch hypercare and continuous optimization feedback.

Skills

Agile delivery

Stakeholder management

Problem solving

Requirements elicitation

Process optimisation

Cross-functional collaboration

Tools

Jira

Product Board

ARIS

Mural

Job description

What you will be doing (Role Accountabilities)

• Work across various delivery methodologies (C2M, Agile, NRB, Hybrid), combining structured process design with Agile delivery execution
• Self-manage portfolio developments and launches to meet time, cost, and quality targets
• Lead and support squad delivery on a day-to-day basis, ensuring alignment with roadmap, timelines, and budget constraints
• Design, build, and present E2E operational process models (as-is and to-be), including impact analysis and optimization opportunities
• Identify pain points and drive improvements to customer and operational experience
• Facilitate Agile ceremonies including sprint planning, daily stand-ups, retrospectives, refinement sessions, and demos
• Actively contribute to backlog management, working with Product Board and Jira to track epics, features, requirements, and risks
• Shape business requirements, user stories, and acceptance criteria in collaboration with business and technical stakeholders
• Provide validation of delivered requirements, including first-level acceptance and operational readiness
• Identify risks, issues, and dependencies, ensuring visibility and driving mitigation across squads and stakeholders
• Challenge unmitigated risks, defects, and delivery blockers in an objective and solution-focused manner
• Partner with internal and external stakeholders, including suppliers, to resolve delivery challenges and ensure successful outcomes
• Manage virtual team interactions and escalations to maintain delivery momentum
• Drive collaboration across squads and tribes, ensuring dependencies are effectively managed
• Foster a high-performance, continuous improvement culture within the squad
• Support operational readiness through development of procedures, artefacts, training needs, and validation scripts
• Ensure ARIS process models are created, maintained, and published in line with quality standards
• Provide post-launch hypercare support and monitor feedback loops for continuous optimization
• Input into resource planning, estimates, and roadmap sizing
• Provide regular reporting on delivery progress, ensuring transparency and enabling timely stakeholder intervention

What you’ll need to succeed (Skills & Experience)

• Independent thinker, comfortable working in ambiguous environments and driving clarity
• Strong problem-solving and analytical skills, including requirements elicitation and process optimisation
• Ability to balance strategic thinking with hands-on delivery execution
• Excellent stakeholder management and communication skills, with the ability to influence at all levels
• Proven ability to work collaboratively across business and technical teams
• Strong Agile delivery experience, including facilitation of Scrum ceremonies and managing squad execution
• Experience delivering complex and/or time-critical projects, including working with virtual teams
• Process design expertise, including BPMN modelling, as-is/to-be analysis, and operational workflow design
• Knowledge of BT product portfolios and access technologies (preferred)
• Strong commercial awareness, balancing delivery outcomes with business benefits
• Good time and risk management skills, with the ability to proactively identify and resolve issues
• Experience with tools such as Jira, Product Board, ARIS (and ideally Mural)
• Ability to drive continuous improvement and identify business improvement opportunities

Mandatory:

• Process design experience (BPMN modelling, requirements capture, process analysis)

• Knowledge of data networks and technology

Preferred:

• Experience in Agile and Waterfall delivery methodologies

• Experience in operational process modelling across sales, delivery, and in-life support

• Understanding of customer experience frameworks (e.g. personas, moments that matter, NPS)

• Experience working with BI or continuous improvement initiatives