Process Associate

ATAIN; Dadri, Gurugram District; On-site; INR 350,000 - 430,000; Full time

Benefits offered by this job

Both-side transport facility

Exposure to international clients

Career growth opportunities

Competitive salary package

Job summary

Atain is hiring Customer Support Executives for an International Voice Process. We are seeking energetic, customer-focused professionals who can handle global client interactions and deliver exceptional service.

Key responsibilities include handling inbound/outbound calls, resolving queries, and providing accurate product/service information while maintaining records and escalating when needed. The role requires 5 days a week, 24/7 rotational shifts, and offers growth opportunities with a

Qualifications

• Graduate (Freshers eligible)
• UG with min 10 months experience in customer service/voice process
• Excellent verbal communication skills in English
• Strong listening and problem-solving abilities
• Basic computer knowledge
• Willingness to work in a 24/7 rotational shift environment

Responsibilities

• Handle inbound/outbound calls for international customers
• Resolve customer queries professionally and efficiently
• Provide accurate information related to products/services
• Maintain records of customer interactions
• Ensure high levels of customer satisfaction
• Escalate complex issues when required

Skills

Verbal English

Active listening

Problem solving

Basic computer knowledge

Willingness for 24/7 shifts

Education

Graduate (Freshers)

UG with 10 months experience

Job description

Job Description

Job Title: Customer Support Executive International Voice Process

Company: Atain

Job Overview:

Atain is hiring Customer Support Executives for an International Voice Process. We are looking for energetic, customer-focused professionals who can handle global client interactions and deliver exceptional service.

Key Responsibilities

• Handle inbound/outbound calls for international customers
• Resolve customer queries efficiently and professionally
• Provide accurate information related to products/services
• Maintain records of customer interactions
• Ensure high levels of customer satisfaction
• Escalate complex issues when required

Eligibility Criteria

• Education:
  • Graduate (Freshers eligible)
  • Undergraduate (UG) with minimum 10 months of experience in customer service/voice process
• Skills Required:
  • Excellent verbal communication skills in English
  • Strong listening and problem-solving abilities
  • Basic computer knowledge
  • Willingness to work in a 247 rotational shift environment

Work Details

• Working Days: 5 days a week
• Shifts: 247 rotational shifts
• Week Offs: Rotational

Compensation

• Salary Range: 3.5 LPA to 4.3 LPA (maximum), based on experience and performance

Perks & Benefits

• Both-side transport facility
• Exposure to international clients
• Career growth opportunities
• Competitive salary package

Work Location

Ground Floor, Infotech Center, Milestone 14/2, Old Delhi Gurugram Rd, Dundahera, Sector 22A, Sector 19, Gurugram, Haryana 122016

Contact

HR - 0971128...

HR - 0707819...

Job Classification

Industry: BPM / BPO

Functional Area / Department: Customer Success, Service & Operations

Role Category: Customer Success, Service & Operations - Other

Role: Customer Success, Service & Operations - Other

Employement Type: Freshers

Contact Details

Company: ATAIN

Location(s): Noida, Gurugram

Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.