Process Associate

Harris Computer; Coimbatore District; On-site; INR 250,000 - 420,000; Full time

Job summary

Harris Computer in Coimbatore, Tamil Nadu, is seeking a Records Retrieval Specialist to handle requests for medical records via phone, fax, email, or web portals. You will verify completeness, enter data accurately in client systems, and maintain detailed activity logs.

Responsibilities include following up on pending requests, communicating with provider offices, ensuring HIPAA compliance and data privacy, and meeting daily productivity and quality targets.

Responsibilities

• Contact healthcare providers via phone, fax, email, or web portals to request medical records.
• Follow up on pending requests to ensure timely receipt of required documentation.
• Verify the completeness and accuracy of received medical records.
• Maintain detailed records of retrieval activities and status updates in client systems.
• Communicate with provider offices and internal teams regarding record status and discrepancies.
• Ensure compliance with HIPAA, client policies, and data privacy regulations.
• Meet daily productivity, quality, and turnaround time targets.
• Escalate unresolved issues, missing records, or provider concerns as appropriate.
• Perform data entry and document management activities with a high level of accuracy.
• Support process improvements and operational initiatives as required.

Skills

Data entry

Document management

HIPAA compliance

Communication

Job description

• Contact healthcare providers via phone, fax, email, or web portals to request medical records.
• Follow up on pending requests to ensure timely receipt of required documentation.
• Verify the completeness and accuracy of received medical records.
• Maintain detailed records of retrieval activities and status updates in client systems.
• Communicate with provider offices and internal teams regarding record status and discrepancies.
• Ensure compliance with HIPAA, client policies, and data privacy regulations.
• Meet daily productivity, quality, and turnaround time targets.
• Escalate unresolved issues, missing records, or provider concerns as appropriate.
• Perform data entry and document management activities with a high level of accuracy.
• Support process improvements and operational initiatives as required.