Priority Relationship Manager - NR

Standard Chartered India; Delhi; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary and benefits

Flexible working options

Wellbeing programs

Job summary

Standard Chartered India is seeking a results-driven relationship manager in Delhi to acquire NRI clients and cross-sell wealth, liability and asset products. You will help the branch achieve revenue targets and lead initiatives through referrals and events.

You will onboard premium clients, build pipelines for upgrades to priority segments, monitor risk, and ensure regulatory compliance while collaborating with product teams on new offerings and client engagement.

Qualifications

• NRI client acquisition and cross-selling wealth products (banking).
• Onboarding premium clients and upgrading to priority segments.
• Adherence to internal and external regulations and risk controls.

Responsibilities

• Drive client engagement in line with coverage model and own client portfolio.
• Support onboarding of premium clients and create upgrade pipelines.
• Ensure adherence to all internal and external regulations.
• NRI Process and Knowledge for Relationship Management Skills.
• Monitor major risk issues and report to risk committees.
• Follow Group code of conduct and uphold ethics in conduct.

Skills

Relationship Management

Sales Acumen

Interpersonal Skills

Communication

Education

Graduate/Postgraduate/ MBA/ MMS/MA/M.sc

Job description

• Acquisition of NRI clients & cross sell of wealth products. Maximize sales performance to achieve given revenue targets for self and team as well as that of the branch through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)
• Provide support for new product launches, and champion new sales initiatives. Device strategies to acquire large prospective customers through referrals, maximize market share in the catchment area of the branch, by below the line activities and promotions. Coordinate customer events along with the product team
• Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.

Job Summary

• Acquisition of NRI clients & cross sell of wealth products. Maximize sales performance to achieve given revenue targets for self and team as well as that of the branch through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)
• Provide support for new product launches, and champion new sales initiatives. Device strategies to acquire large prospective customers through referrals, maximize market share in the catchment area of the branch, by below the line activities and promotions. Coordinate customer events along with the product team
• Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.

Key Responsibilities

Strategy

• Drive client engagement in line with coverage model. Own client portfolio for limited defined period of time.

Business

• Support on boarding of premium clients and create a pipeline for upgrade to priority/premium segment

Processes

• Ensure adherence to all internal and external regulations

People & Talent

• NRI Process and Knowledge -Relationship Management Skills

Risk Management

• Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees

Governance

• Follow Group code of conduct/zero audit finding/no mis selling/ no fraud

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• NR Segment / Wealth Management

Skills And Experience

• Relationship Management
• Sales Acumen
• Interpersonal Skills
• Communication

Qualifications

• Graduate/Postgraduate/ MBA/ MMS/MA/M.sc

Certifications

• IRDA

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.