Principal UI/UX Designer

Milestone Inc.; Bengaluru; On-site; INR 3,500,000 - 7,000,000; Full time

Benefits offered by this job

Competitive salary

Career growth and development

Global team

Job summary

Milestone Inc. is seeking a Principal Product Designer to shape AI-powered enterprise software, beyond a traditional UX role.

You will define how AI-enabled applications feel, behave, and earn user trust, collaborating with Product, Engineering, AI, and Customer Success to simplify complex workflows and build reusable design systems. You will influence product strategy, mentor designers, and help establish design as a strategic capability across the company, driving cross-functional leadership

Qualifications

• 10+ years of UI/UX or Product Design experience.
• Strong portfolio of B2B SaaS or enterprise products.
• Expertise in Figma and prototyping tools.
• Strong understanding of UCD, accessibility and usability.

Responsibilities

• Lead end-to-end product design for major platform initiatives.
• Influence product strategy through customer insights and design thinking.
• Drive design decisions from discovery through launch and adoption.
• Partner closely with Product Managers on problem definition before solutions are built.
• Own and evolve Milestone's design system.

Skills

UI/UX Design

Product Design

UX Research

Figma

Prototyping

Design Systems

Accessibility

Stakeholder Communication

Education

Bachelor's/Master's in Design or CS

Tools

FigJam

Adobe XD

Job description

Milestone Inc. is a leading Digital Experience Software and Services company dedicated to providing comprehensive solutions across every customer touchpoint that enhance engagement and accelerate business growth. Our mission is to pioneer content discovery, personalized digital experiences, and conversions through an AI-powered Digital Experience Platform (DXP).

About Role

We're looking for a Principal Product Designer to help shape the future of enterprise AI software. This is not a traditional UX role.

You'll define how AI-powered enterprise applications should feel, behave, and earn user trust. You'll partner with Product, Engineering, AI, and Customer Success to simplify complex workflows, build reusable design systems, establish design standards, and create experiences customers genuinely enjoy using.
This role will influence product strategy, mentor designers, and help establish design as a strategic capability across the company.

Problems We Area looking to Solve

• Reduce complexity across enterprise workflows
• Build AI-native user experiences instead of simply adding AI features
• Create explainable and trustworthy AI interactions
• Improve adoption through intuitive design
• Build experiences that customers can successfully use from Day 1
• Turn customer feedback into measurable product improvements

Key Responsibilities

Product Design Leadership
Lead end-to-end product design for major platform initiatives
Influence product strategy through customer insights and design thinking
Drive design decisions from discovery through launch and adoption
Partner closely with Product Managers on problem definition before solutions are built

• AI Agents
• Conversational Interfaces
• Workflow Automation
• Content Generation
• Recommendations
• Explainable AI

Create interaction models that balance automation with user control.

Customer Discovery & Research

• Lead research activities including:
• Journey mapping
• Usability testing
• Design validation
• Workflow analysis

Translate insights into product opportunities.

Design Systems
Own and evolve Milestone's design system.
Create:

• Interaction patterns
• Accessibility standards
• Enterprise UX principles

Ensure consistency across multiple products.

Design Excellence
Raise the quality bar across the organization by

• establishing best practices
• introducing AI-powered design workflows

Cross-functional Leadership

• Work closely with Product Management, Engineering, Sales & Marketing
• Influence decisions without direct authority.

Ideal Candidate Profile

A product-focused UX professional passionate about AI, enterprise SaaS, and solving complex problems through elegant, user-centered design.

Required Experience & Qualifications

• 10+ years of UI/UX or Product Design experience.
• Strong portfolio of B2B SaaS or enterprise products.
• Expertise in Figma and prototyping tools.
• Strong understanding of UCD, accessibility and usability.

Technical Skills

• Figma
• FigJam
• Prototyping
• Design Systems
• Interaction Design
• Accessibility (WCAG)

Key Focus Areas

• AI-First Product Design
• Conversational & Multimodal UX
• User Research
• Design Systems
• Rapid Prototyping

Capabilities

• Product Design
• UX Research
• UI Design
• AI Interaction Design
• Conversational UX
• Design Systems
• Prototyping
• Stakeholder Communication

KPI and Metrics

• Product usability improvements
• Reduced task completion time
• Accessibility compliance

Qualifications

• Bachelor's/Master's in Design, HCI, Computer Science or related field.
• Expertise in Figma, Adobe XD or equivalent.
• Experience with AI-assisted design tools preferred.
• B2B SaaS / Martech / DXP experience preferred.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work in a collaborative and innovative environment.
• Career growth and professional development opportunities.
• A chance to be part of a global team that makes a significant impact in the industry.

Why Milestone

Founder-led | AI-first | Award-winning DXP | Global Enterprise Customers