Principal Specialist - Customer Service

Pratt & Whitney; Bengaluru; Hybrid; INR 700,000 - 1,300,000; Full time

Job summary

Pratt & Whitney in Bengaluru, India, seeks a Data Steward to ensure accuracy, integrity, and governance of operational and product master data. You will apply defined business rules, monitor data quality, and investigate discrepancies before and after ingestion.

Responsibilities include entering and updating data in SAP, maintaining Master Data tables (Engine Model, Engine Family, Workscope), performing L1 investigations, and developing preventive controls and dashboards.

Qualifications

• University degree or equivalent experience with 5–8 years of relevant data governance experience.
• Advanced degree in a related field with at least 3 years of relevant experience.
• Experience performing complex data investigations and root cause analysis across systems or processes.
• Experience defining or improving data governance controls, validations, or monitoring dashboards.

Responsibilities

• Enter and update data from internal and external sources using an SAP custom transaction following defined business rules.
• Maintain and update Master Data tables (e.g., Engine Model, Engine Family, Engine Disposition, Workscope, Part Condition).
• Perform L1 investigation of data turnbacks and coordinate resolution with relevant teams.
• Monitor data quality trends related to completeness, accuracy, and timeliness.

Skills

Data stewardship

Root cause analysis

Data governance

Cross-functional collaboration

Education

University degree or equivalent experience

Advanced degree in related field

Tools

SAP data transactions

Power BI

Tableau

Job description

Location

IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

Date Posted

2026-10-27

Country

India

Position Role Type

Hybrid

Who We Are

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do

The Data Steward ensures the accuracy, integrity, and governance of operational and product master data by applying defined business rules, monitoring data quality controls, and investigating discrepancies before and after ingestion.

Responsibilities include

• Enter and update data from internal and external sources using an SAP custom transaction following the established business and validation rules.
• Maintain and update Master Data tables (e.g., Engine Model, Engine Family, Engine Disposition, Workscope, Part Condition).
• Perform L1 investigation of data turnbacks raised by data consumers and coordinate resolution with the appropriate teams.
• Monitor data quality trends related to completeness, accuracy, and timeliness.
• Document and track data turnbacks and data entry exceptions to identify recurring issues.
• Lead or participate in Quality Clinics to review data quality issues and define preventive actions.
• Develop and improve preventive controls such as business rules, automated validations, dashboards, and monitoring tools.
• Collaborate with data providers, analysts, and system owners to resolve data issues and ensure consistency across systems.
• Improve data ingestion, validation, and stewardship processes.
• Provide guidance and support to other data stewards on complex cases and best practices.

Expectations of the Role

• Success in this role will be measured through:
• Accurate and timely data ingestion aligned with defined SLAs.
• High compliance with data quality KPIs (completeness, accuracy, timeliness).
• Effective identification of data issues before ingestion.
• Resolution of Level 1 data discrepancies with minimal escalation.
• Contribution to preventive controls that reduce recurring data issues.

Qualifications You Must Have

• Provide guidance and support to other data stewards on complex cases and best practices.
• A University Degree or equivalent experience and minimum 5-8 years prior relevant experience, or
• An Advanced Degree in a related field and minimum 3 years of experience.
• Experience performing complex data investigations and root cause analysis across systems or processes.
• Experience defining or improving data governance controls, business rules, validations, or monitoring dashboards.
• Experience facilitating data quality reviews, governance forums, or Quality Clinics and guiding junior data stewards on investigation and data validation practices.

Qualifications We Prefer

• Experience working with SAP data transactions or enterprise data management systems
• Experience working with data quality dashboards (Power BI, Tableau, or equivalent)
• Experience working with data governance frameworks or data stewardship programs
• Experience supporting data contracts or provider data delivery agreements
• Experience working with cross-functional operational or engineering data

Shifts/Work Hours

Rotational shift (7AM to 4PM IST, 12.30PM to 9.30PM IST and 4.30PM to 1.30AM IST)

This role requires flexibility to accommodate stakeholder interactions and support business needs.

Onsite: Hybrid

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.