Principal Specialist - Customer Service

RTX; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

RTX in Bengaluru is seeking a Data Steward to ensure accuracy, integrity, and governance of operational and product master data by applying defined business rules, monitoring data quality controls, and investigating discrepancies before and after ingestion.

Responsibilities include updating SAP master data tables, performing data turnback investigations, monitoring quality trends, and leading Quality Clinics to prevent recurring issues.

Qualifications

• University degree or equivalent with 5-8 years of relevant experience, or advanced degree with 3+ years experience.
• Experience performing complex data investigations and root cause analysis across systems.
• Experience defining/improving data governance controls, rules, validations, or dashboards.
• Experience facilitating data quality reviews and governance forums.

Responsibilities

• Enter and update data from internal and external sources using SAP transactions and validation rules.
• Maintain and update Master Data tables (Engine Model, Engine Family, Workscope, etc.).
• Perform L1 investigations of data turnbacks and coordinate resolutions with teams.
• Monitor data quality trends: completeness, accuracy, timeliness.
• Document data turnbacks and entry exceptions to identify recurring issues.
• Lead or participate in Quality Clinics to review data quality issues and define preventive actions.
• Develop/improve preventive controls such as business rules, validations, dashboards, and monitoring tools.
• Collaborate with data providers, analysts, and system owners to ensure data consistency.
• Improve data ingestion, validation and stewardship processes.
• Provide guidance and support to other data stewards on complex cases.

Skills

Data governance

Data quality

Root cause analysis

Stakeholder collaboration

Education

Bachelor's degree or equivalent

Tools

SAP

Power BI

Job description

Date Posted: 2026-10-27 Country: India Location: IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli Position Role Type: Hybrid

Who We Are

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do

The Data Steward ensures the accuracy, integrity, and governance of operational and product master data by applying defined business rules, monitoring data quality controls, and investigating discrepancies before and after ingestion.

Responsibilities

• Enter and update data from internal and external sources using an SAP custom transaction following the established business and validation rules.
• Maintain and update Master Data tables (e.g., Engine Model, Engine Family, Engine Disposition, Workscope, Part Condition).
• Perform L1 investigation of data turnbacks raised by data consumers and coordinate resolution with the appropriate teams.
• Monitor data quality trends related to completeness, accuracy, and timeliness.
• Document and track data turnbacks and data entry exceptions to identify recurring issues.
• Lead or participate in Quality Clinics to review data quality issues and define preventive actions.
• Develop and improve preventive controls such as business rules, automated validations, dashboards, and monitoring tools.
• Collaborate with data providers, analysts, and system owners to resolve data issues and ensure consistency across systems.
• Improve data ingestion, validation, and stewardship processes.
• Provide guidance and support to other data stewards on complex cases and best practices.

Expectations of the Role

Success in this role will be measured through:

• Accurate and timely data ingestion aligned with defined SLAs.
• High compliance with data quality KPIs (completeness, accuracy, timeliness).
• Effective identification of data issues before ingestion.
• Resolution of Level 1 data discrepancies with minimal escalation.
• Contribution to preventive controls that reduce recurring data issues.

Qualifications You Must Have

• Provide guidance and support to other data stewards on complex cases and best practices.
• A University Degree or equivalent experience and minimum 5-8 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years of experience.
• Experience performing complex data investigations and root cause analysis across systems or processes.
• Experience defining or improving data governance controls, business rules, validations, or monitoring dashboards.
• Experience facilitating data quality reviews, governance forums, or Quality Clinics and guiding junior data stewards on investigation and data validation practices.

Qualifications We Prefer

• Experience working with SAP data transactions or enterprise data management systems
• Experience working with data quality dashboards (Power BI, Tableau, or equivalent)
• Experience working with data governance frameworks or data stewardship programs
• Experience supporting data contracts or provider data delivery agreements
• Experience working with cross-functional operational or engineering data

Shifts/Work Hours

• Rotational shift (7AM to 4PM IST, 12.30PM to 9.30PM IST and 4.30PM to 1.30AM IST)
• This role requires flexibility to accommodate stakeholder interactions and support business needs.

Onsite

Hybrid

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.