Analyst - Programs, Customer Service & Aftermarket

RTX; Bengaluru; Hybride; INR 600 000 - 900 000; Plein temps

Résumé du poste

RTX in Bangalore is seeking an Analyst in the Customer Programs team to address in-service quality and cost drivers for General aviation, Business aviation, Regionals and Helicopter programs. You will support IPTs and influence corrective actions on parts/engines affecting safety, reliability, and operating costs.

The role requires a Bachelor’s degree in Aeronautical/Aerospace/Mechanical, up to 2 years in aviation, and proficiency in Excel and Power BI.

Qualifications

• Bachelor’s degree in Aeronautical/Aerospace/Mechanical or Aircraft Maintenance Engineering.
• 0–2 years of relevant aviation industry experience.
• Familiarity with reliability fundamentals (removal rates, trend analysis, failure mode).
• Proficiency in Microsoft Office and Power BI for data visualization.

Responsabilités

• Act as a customer programs expert, analyzing fleet issues and collaborating with cross-functional teams to resolve them.
• Conduct product performance and reliability analyses across the assigned fleet population.
• Analyze engine field issues to support quality and safety risk assessments.
• Evaluate safety-related issues and prepare materials for reviews with regulatory authorities such as TCCA.
• Support enhancements to Instructions for Continued Airworthiness (ICA).
• Ensure adherence to Quality & CSOP processes and drive process improvements.

Connaissances

Analytical skills

Cross-functional collaboration

Proactivity

Formation

Bachelor’s degree in Aeronautical / Aerospace / Mechanical or Aircraft Maintenance Engineering

Outils

Excel

PowerPoint

Power BI

Description du poste

Job Details

Date Posted: 2026-10-30 Country: India Location: IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli Position Role Type: Hybrid

Who We Are:

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What Our Expectations are:

In Customer Programs, we believe that everything starts with our people. We foster a learning organization by providing opportunities for development, growth and empowerment. We establish our products and services as the customer preferred choice by delivering world-class product & service dependability and targeted customer outreach. We enable customer relationships through intense market focus and we develop customized solutions. We augment all of this by using technology, striving for proactivity, committing collectively, and always acting with integrity and respect. The PWC engine programs are powering 5 engine markets: Regional turboprop aircrafts, General aviation aircrafts, Business jets aircrafts, Helicopters and Auxiliary power systems on larger aircrafts, which help connecting people and economies around the world.

Function Description:

As an analyst in the Customer Programs team, you will be responsible for addressing in-service quality and cost drivers for General aviation, Business aviation, Regionals and Helicopter programs. You are required to support the integrated product teams (IPT) and influence the mitigation and corrective action on a part / engine, which could affect the safety, reliability, maintainability & availability of a product or the cost of operation of PWC engines.

What You Will Do:

• Act as a customer programs expert, analyzing fleet issues and collaborating with cross-functional teams to resolve them effectively.
• Conduct product performance and reliability analyses across the assigned fleet population.
• Analyze engine field issues to support quality and safety risk assessments.
• Evaluate safety-related issues and prepare materials for reviews with regulatory authorities such as TCCA.
• Support enhancements to Instructions for Continued Airworthiness (ICA).
• Ensure adherence to Quality & ensure processes are in compliance with Customer Service Operating Procedures (CSOP).
• Deliver Process Improvements & drive Best Practice's across the program.

Qualification You Must Have:

• Bachelor’s degree in Aeronautical / Aerospace / Mechanical or Aircraft Maintenance Engineering.
• 0-2 years of relevant experience in the aviation industry, preferably in Reliability Engineering, Technical Services, MRO, or In-service Support roles.
• Understanding of reliability fundamentals including, removal rates, trend analysis, and failure mode identification.
• Familiarity with aero engine technical publications such as CMMs, ES, SBs, IPCs, EMMs, and regulatory compliance requirements.
• Proficiency in Microsoft Office tools (Excel, PowerPoint) and working knowledge of Power BI for data visualization.
• Proven track record of pro-activeness and taking accountability for his/her own work and supporting others where required to achieve success.
• Good interpersonal skills with a positive outlook when presented with challenges.
• Ability to communicate effectively and challenge peers and seniors when required.
• Ability to lead standard and/or medium complex technical work packages and deliver successfully and to quality.
• Demonstrated focus on driving quality, compliance and continuous improvement.
• Ability to work under pressure and prioritize work effectively.
• Good team building and team management skills and ability to lead without authority and influence multiple stakeholders to achieve desired resulty.

Work Location:

Bangalore

Travel:

No travel requirement

Employment Type:

Full-time This position requires flexibility to support outside the regular office hours as per the need basis RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.