Principal Specialist - Business Process Management

Pratt & Whitney; Bengaluru; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

Pratt & Whitney in Bangalore is seeking a BPM Principal Specialist to partner with global business teams, map current processes, assess operating models and drive continuous improvement initiatives. You will facilitate workshops, prioritize Kaizen bursts, translate findings into actionable plans, and support implementation with a focus on efficiency, quality, and customer experience.

This role requires Lean Six Sigma/PMP assets, strong English, and the ability to influence in a matrixed,

Qualifications

• University degree in Business, Engineering, Operations or related field; advanced degree is an asset.
• 5-8 years of relevant experience in BPM, Operational Excellence, Continuous Improvement, Business Analysis or Operations.
• Experience in process mapping, process analysis and improvement with workshop facilitation.
• Experience assessing operating models, governance and performance-management practices.
• Ability to work autonomously with stakeholders in complex, global and matrixed organizations.
• Aviation/aerospace experience is a significant asset.
• Fluent English mandatory, with strong communication, presentation and workshop-facilitation skills.
• Power BI, Signavio and Mural experience are assets; strong Microsoft 365 skills.
• Lean/Continuous Improvement methodologies, structured problem solving and RCCA knowledge.
• Strong analytical skills and ability to translate complex operational issues into pragmatic recommendations.
• Ability to influence stakeholders and drive action without formal authority.
• PMP and Lean Six Sigma certifications are strong assets.

Responsibilities

• Lead BPM engagements to map current-state processes and operating models, including roles and interfaces.
• Review governance and performance management, including KPIs, control towers, reviews and escalations.
• Assess stakeholders and interfaces to identify gaps, duplication and inefficiencies.
• Facilitate workshops with business leaders, Process Owners and SMEs to validate current-state findings and define improvement opportunities.
• Identify, structure and prioritize Kaizen bursts and process-improvement initiatives addressing efficiency, quality, scalability and customer experience.
• Translate BPM assessments into clear findings, recommendations and actionable improvement plans.
• Support business teams in implementing improvements and assessing their effectiveness.
• Establish and facilitate sustainable Continuous Improvement routines, including monthly Quality Clinics, quarterly Process Maturity Reviews, annual business-documentation reviews and RCCA of key issues/escapes.
• Coach Process Owners and business teams to progressively own and sustain BPM and Continuous Improvement practices.
• Support PMO and other Business Transformation teams on strategic projects requiring process analysis, redesign or BPM expertise.

Skills

Fluent English

BPM

Operational Excellence

Continuous Improvement

Business Analysis

Operations

Process mapping

Process analysis

Workshop facilitation

Operating models

Governance

Performance management

Autonomy

Aerospace domain knowledge

Lean

Structured problem solving

RCCA

Analytical thinking

Influence

Aviation experience

Education

University degree in Business/Engineering/Operations

Advanced degree

PMP certification

Lean Six Sigma certification

Tools

Microsoft 365

Power BI

Signavio

Mural

Job description

Location: IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

Date Posted: 2026-09-10

Country: India

Location: IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

Position Role Type: Hybrid

Who We Are:

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Functional Description:

Act as a BPM partner to assigned global business teams, providing a structured understanding of how they operate today, identifying opportunities to improve performance, and establishing sustainable Continuous Improvement practices.

The BPM Principal Specialist assesses processes, operating models, governance, performance management and stakeholder interfaces, translating findings into practical improvements that make operations more efficient, agile and scalable.

What You Will Do:

• Lead BPM engagements to map and assess current-state key processes and operating models, including roles, responsibilities, interfaces and handoffs.
• Review governance and performance management, including KPIs, Control Towers, operating reviews and escalation mechanisms.
• Assess key stakeholders, organizational interfaces and communication channels to identify gaps, duplication and inefficiencies.
• Facilitate workshops with business leaders, Process Owners and SMEs to validate current-state findings and define improvement opportunities.
• Identify, structure and prioritize Kaizen bursts and process-improvement initiatives addressing efficiency, quality, scalability and customer experience.
• Translate BPM assessments into clear findings, recommendations and actionable improvement plans.
• Support business teams in implementing improvements and assessing their effectiveness.
• Establish and facilitate sustainable Continuous Improvement routines, including monthly Quality Clinics, quarterly Process Maturity Reviews, annual business-documentation reviews and RCCA of key issues/escapes.
• Coach Process Owners and business teams to progressively own and sustain BPM and Continuous Improvement practices.
• Support PMO and other Business Transformation teams on strategic projects requiring process analysis, redesign or BPM expertise.

Qualifications You Must Have:

• University degree in Business, Engineering, Operations or related field; advanced degree is an asset.
• 5-8years of relevant experience in BPM, Operational Excellence, Continuous Improvement, Business Analysis or Operations.
• Proven experience in process mapping, process analysis and improvement, including workshop facilitation with cross-functional stakeholders.
• Experience assessing operating models, governance and performance-management practices is an asset.
• Demonstrated ability to work autonomously with stakeholders in complex, global and matrixed organizations.
• Aviation/aerospace experience is a significant asset.
• Fluent English mandatory, with strong communication, presentation and workshop-facilitation skills.
• Strong Microsoft 365 skills; Power BI, Signavio and Mural experience are assets.
• Strong knowledge of Lean/Continuous Improvement methodologies, structured problem solving and RCCA.
• Strong analytical skills and ability to translate complex operational issues into pragmatic recommendations.
• Ability to influence stakeholders and drive action without formal authority.
• PMP and/or Lean Six Sigma certification are strong assets.

Work Location: Bangalore

Travel: As per business requirements

Employment Type: Full-time

Shift Hours: This position requires to work from 12.30PM to 9.30PM IST to cover both business and stakeholder interactions.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.