Principal Specialist - Business Process Management

Prattwhitney; Bengaluru; Hybrid; INR 1,800,000 - 2,600,000; Full time

Job summary

Pratt & Whitney, part of RTX, is seeking a BPM Principal Specialist in Bangalore (Hybrid) to lead process-improvement initiatives across global teams. You will map current-state processes, assess governance, and drive structured improvements to enhance efficiency, quality, and scalability—working with Process Owners and SMEs to deliver tangible results.

Responsibilities include facilitating workshops, prioritizing Kaizen bursts, and coaching teams to sustain Continuous Improvement practices with

Qualifications

• University degree in Business, Engineering, Operations or related field.
• 5-8 years of BPM, Operational Excellence, Continuous Improvement, Business Analysis or Operations.
• Experience mapping processes and leading cross-functional workshops.
• Experience assessing operating models, governance and performance-management practices is an asset.
• Fluent English; strong communication and workshop-facilitation skills.

Responsibilities

• Lead BPM engagements to map and assess current-state processes and operating models.
• Review governance and performance management, KPIs, Control Towers, operating reviews.
• Identify gaps and inefficiencies across stakeholder interfaces and handoffs.
• Facilitate workshops with leaders and SMEs to validate findings and plan improvements.
• Translate assessments into actionable improvement plans and engage PMO on strategic projects.

Skills

Process mapping

Workshop facilitation

Lean methodologies

RCCA

Stakeholder management

Presentation

Education

University degree in Business/Engineering/Operations

Tools

Power BI

Signavio

Mural

Microsoft 365

Job description

Date Posted: 2026-09-10 Country: India Location: IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli Position Role Type: Hybrid

Who We Are:

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Functional Description:

Act as a BPM partner to assigned global business teams, providing a structured understanding of how they operate today, identifying opportunities to improve performance, and establishing sustainable Continuous Improvement practices. The BPM Principal Specialist assesses processes, operating models, governance, performance management and stakeholder interfaces, translating findings into practical improvements that make operations more efficient, agile and scalable.

What You Will Do:

• Lead BPM engagements to map and assess current-state key processes and operating models, including roles, responsibilities, interfaces and handoffs.
• Review governance and performance management, including KPIs, Control Towers, operating reviews and escalation mechanisms.
• Assess key stakeholders, organizational interfaces and communication channels to identify gaps, duplication and inefficiencies.
• Facilitate workshops with business leaders, Process Owners and SMEs to validate current-state findings and define improvement opportunities.
• Identify, structure and prioritize Kaizen bursts and process-improvement initiatives addressing efficiency, quality, scalability and customer experience.
• Translate BPM assessments into clear findings, recommendations and actionable improvement plans.
• Support business teams in implementing improvements and assessing their effectiveness.
• Establish and facilitate sustainable Continuous Improvement routines, including monthly Quality Clinics, quarterly Process Maturity Reviews, annual business-documentation reviews and RCCA of key issues/escapes.
• Coach Process Owners and business teams to progressively own and sustain BPM and Continuous Improvement practices.
• Support PMO and other Business Transformation teams on strategic projects requiring process analysis, redesign or BPM expertise.

Qualifications You Must Have:

• University degree in Business, Engineering, Operations or related field; advanced degree is an asset.
• 5-8years of relevant experience in BPM, Operational Excellence, Continuous Improvement, Business Analysis or Operations.
• Proven experience in process mapping, process analysis and improvement, including workshop facilitation with cross-functional stakeholders.
• Experience assessing operating models, governance and performance-management practices is an asset.
• Demonstrated ability to work autonomously with stakeholders in complex, global and matrixed organizations.
• Aviation/aerospace experience is a significant asset.
• Fluent English mandatory, with strong communication, presentation and workshop-facilitation skills.
• Strong Microsoft 365 skills; Power BI, Signavio and Mural experience are assets.
• Strong knowledge of Lean/Continuous Improvement methodologies, structured problem solving and RCCA.
• Strong analytical skills and ability to translate complex operational issues into pragmatic recommendations.
• Ability to influence stakeholders and drive action without formal authority.
• PMP and/or Lean Six Sigma certification are strong assets.

Details:

Work Location: Bangalore

Travel: As per business requirements

Employment Type: Full-time

Shift Hours: This position requires to work from 12.30PM to 9.30PM IST to cover both business and stakeholder interactions.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.