Technical Lead - ServiceNow

Cprime; Hyderabad; Hybrid; INR 2,400,000 - 3,600,000; Full time

Job summary

Cprime, a US-headquartered AI-first consulting partner, seeks a Senior ServiceNow Technical Consultant to lead end-to-end implementations for global clients.

You will engage with clients, design solutions, run workshops, configure ServiceNow, integrate with third-party systems, and mentor teams while upholding best practices. Some US-time overlap and occasional late meetings are expected, with compensatory time off for extended hours.

Qualifications

• Minimum 5+ years of hands-on ServiceNow platform experience.
• Bachelor's degree in computer science, information technology, engineering, or a closely related field.
• ServiceNow Certified System Administrator certification is mandatory; CIS-ITSM is preferred.
• Experience with ServiceNow ITSM/ITAM/ITOM/SPM/HRSD modules.
• Strong cross-functional, client and project management skills.
• Excellent communication, problem-solving and time-management abilities.

Responsibilities

• Client Engagement: Build relationships with clients and act as a trusted advisor on ServiceNow solutions.
• Implementation Management: Lead end-to-end projects from requirements gathering to deployment and post-implementation support.
• Solution Design: Translate business requirements into effective ServiceNow designs.
• Workshops: Conduct workshops to promote knowledge transfer and user adoption.
• Configuration: Configure ServiceNow applications and manage platform updates and scripting.
• Integration: Integrate ServiceNow with third-party applications.
• UAT: Lead planning, test development, execution and defect management.
• Enablement and Adoption: Educate stakeholders on platform capabilities and best practices.
• Stay updated with ServiceNow developments and identify optimization opportunities.

Skills

Client management

Project management

Communication

Problem solving

Time management

Education

Bachelor’s degree in CS/IT/Engineering

Tools

ServiceNow ITSM

ServiceNow ITAM

ServiceNow ITOM

ServiceNow SPM

ServiceNow HRSD

Job description

Cprime is anAI-first, human-centeredpartner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio,ServiceNow, cloud, data, and enterprise agilityto enable intelligent enterprises where people and AI orchestrate as one.

We are seeking Senior ServiceNow Technical Consultant with excellent communication skills. If you are a ServiceNow professional with a proven track record of success in solution design, configurations and integrations implementation, we would love to hear from you.

What you'll do:

• Client Engagement: Build strong relationships with clients, serving as a trusted advisor and subject matter expert on ServiceNow and ensuring their success and satisfaction with our solutions.
• Implementation Management: Lead end-to-end implementation projects, from requirements gathering and solution design to testing, deployment, and post-implementation support.
• Solution Design: Collaborate with clients to understand their business requirements and translate them into ServiceNow solutions.
• Workshops: Conduct workshops with clients to facilitate knowledge transfer and promote user adoption of ServiceNow solutions.
• Configuration: Configure ServiceNow applications to meet client specifications, leveraging your expertise in the platform's capabilities and best practices. Work on system management, user data management, Platform updates, Scripting, and updating User Stories.
• Integration: Integrate ServiceNow with third-party applications.
• User Acceptance Testing (UAT): Lead UAT efforts, including test planning, scenario development, test execution, and defect management, ensuring that solutions meet quality standards and fulfill business requirements.
• Enablement and Adoption: Lead interactive sessions to educate stakeholders on platform capabilities, best practices, and industry trends, empowering them to maximize the value of their ServiceNow investment.
• Best Practices: Stay abreast of the latest ServiceNow developments, trends, and best practices, and proactively identify opportunities for process optimization and enhancement.

Qualifications and Skills:

• Minimum 5+ years of real-time hands-on ServiceNow platform experience.
• Bachelor's degree in computer science, Information Technology, Engineering, or a closely related field.
• ServiceNow Certified System Administrator certification is mandatory, and CIS-ITSM certification is preferred.
• Experience with any ServiceNow ITSM/ITAM/ITOM/SPM/HRSD solutions.
• Proven history of working effectively with cross-functional teams.
• Experience with client management and project management.
• Excellent problem-solving ability and time management.
• Proactive communication skills, presenting technology as business solutions.
• Good business sense and relationship-building skills.
• Must be a self-starter with the ability to deal with ambiguity and white spaces and have a start-up mindset.
• Must be flexible and ready to pivot based on the changing demands of a project.

We expect an overlap with US time zones to facilitate collaboration. Occasionally, late-night meetings may be required. We understand the importance of work-life balance, and if you stretch beyond regular hours, compensatory time off is available.

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What We Believe In

At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.

Equal Employment Opportunity Statement

Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.