Principal Observability & Event Management Engineer

Motorola Solutions; Bengaluru; Vor Ort; INR 4.000.000 - 7.000.000; Vollzeit

Zusammenfassung

Motorola Solutions in Bengaluru seeks a Principal Observability & Event Management Engineer to lead enterprise standards for multi-domain monitoring and to architect and operate Assure1 and IBM Netcool platforms. You will drive automation, ML-driven RCA, and cross‑functional improvements to reduce alert noise and accelerate incident response.

You will mentor teams, define best practices across infrastructure, cloud, and mainframe, and ensure high availability of monitoring services with scalable

Qualifikationen

• Total Experience: 5+ years in enterprise Event Management, Fault Management, Service Level Management, or production environments.
• Initiative Leadership: 3+ years of cross-functional improvements in monitoring, alert optimization, or incident reduction.
• Hands-on with Oracle Unified Assurance / Assure1 and/or IBM Netcool suites (OMNIbus, Netcool Impact, ITM).
• Linux Administration (RHEL) and expert scripting (Python, Bash, Perl, or Shell).
• Databases & APIs: SQL, REST APIs, OpenSearch customization.

Aufgaben

• Lead cross-functional enterprise initiatives to improve monitoring effectiveness and reduce incident volumes.
• Define corporate standards for alert optimization across infra, apps, batch, network, and mainframe.
• Mentor and evangelize observability across engineering and operations teams.
• Identify systemic gaps and drive long-term architectural improvements to reduce noise.
• Design, deploy, and scale Oracle Assure1 / Unified Assurance servers for HA environments.
• Develop advanced event correlation rules and multi-vendor integrations into a unified UI.
• Manage backend databases (MySQL, OpenSearch) and ensure platform availability.
• Create automation to bridge monitoring tools with ITSM platforms (e.g., ServiceNow).
• Apply ML and RCA techniques to enhance event correlation and self-healing workflows.

Kenntnisse

Oracle Assure1

IBM Netcool

Linux (RHEL)

Python scripting

Bash/Perl

SQL & REST APIs

OpenSearch

ITIL Event Mgmt

ML for RCA

Tools

Oracle Unified Assurance / Assure1

IBM Netcool

MySQL

OpenSearch

ServiceNow

REST APIs

Jobbeschreibung

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Design & Tools (D&T) team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower MSI Centralized Managed Support Operations to meet and exceed customer’s expectations.

Job Description Position Overview

We are seeking a highly skilled and strategic Principal Observability & Event Management Engineer to champion enterprise-wide initiatives that improve monitoring effectiveness, reduce alert noise, and accelerate incident response. In this dual-impact role, you will act as both a strategic leader and a hands‑on technical expert. You will define the enterprise standards for multi-domain monitoring (infrastructure, cloud, application, network, batch, and mainframe) while actively designing and configuring our Event Management platforms—specifically Oracle Unified Assurance (Assure1) and IBM Netcool. The ideal candidate will leverage data insights, machine learning, and automation to transform massive \"event storms\" into high‑fidelity, actionable signals.

Key Responsibilities

• Strategic Leadership & Governance Drive Enterprise Initiatives: Own and lead cross‑functional, enterprise‑wide initiatives focused on improving monitoring effectiveness, optimizing alert quality, and reducing incident volumes.
• Define Standards: Establish corporate standards, approaches, and best practices for alert optimization across infrastructure, application, batch, network, and mainframe environments.
• Culture & Mentorship: Mentor, guide, and evangelize a strong observability and optimization mindset across engineering and operations teams.
• Continuous Improvement: Identify systemic gaps in monitoring design and lead long‑term, architectural improvements to eliminate redundant or low‑value alerts.
• Platform Engineering & Administration Infrastructure Design: Implement, maintain, and scale Oracle Assure1 / Unified Assurance servers and architectures for high‑availability (HA) enterprise environments.
• Event Correlation & Enrichment: Develop advanced Object‑Server configurations, triggers, and correlation rules to distinguish isolated anomalies from critical root causes.
• Multi‑Vendor Integration: Integrate multi‑vendor telemetry, logs, faults, and data from disparate monitoring domains into a single, unified Event Management UI.
• Operations & Backend Support: Manage backend databases (e.g., MySQL, OpenSearch), maintain platform availability, and troubleshoot complex backend issues.

Automation, AIOps & Incident Response

• Incident Automation: Write robust automation scripts and workflows to bridge monitoring tools with ITSM platforms (such as ServiceNow) to accelerate incident response times.
• AIOps & Root Cause Analysis (RCA): Apply Machine Learning (ML) algorithms, topological discovery, and data‑driven approaches to enhance event correlation, suppress noise, and automate self‑healing or ticket generation.

Basic Requirements

• Total Experience: 5+ years of dedicated experience in enterprise Event Management, Fault Management, Service Level Management, or production environments.
• Initiative Leadership: 3+ years of proven experience leading large‑scale, cross‑functional improvements in monitoring effectiveness, alert optimization, or incident reduction.
• Technical Expertise Platform Expertise: Hands‑on, deep technical experience with Oracle Unified Assurance / Assure1 and/or IBM Netcool suites (OMNIbus, Netcool Impact, ITM).
• OS & Scripting: Strong proficiency in Linux Administration (RHEL) and expert‑level scripting skills (Python, Bash, Perl, or Shell) for building event parsers and API integrations.
• Databases & APIs: Solid understanding of backend database management, SQL queries, REST APIs, and tool customization using rule files and OpenSearch.
• Domain Knowledge: Strong exposure to multi‑domain infrastructure (Cloud, Network, Telecommunications, Mainframe) paired with a solid understanding of ITIL Event Management principles.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced Referral Payment Plan No

No EEO Statement Motorola Solutions is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com.