Principal Engineer – QA systems

GSK; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

GSK is seeking a Senior Technical SME for QA Systems to provide technical leadership across QA platforms, including Veeva, SAP and Mendix, driving AI-enabled automation solutions and high-quality engineering outputs.

You will coordinate engineers, site teams, architects, Product Owners and suppliers, ensuring alignment with architecture, strategy and standards while delivering scalable and compliant automation capabilities.

Qualifications

• Hands-on technical engineering experience in large-scale enterprise/OT environments.
• Experience leading technical design and implementation for a product family, platform or multiple sites.
• Experience reviewing specs, configurations, test scripts and validation evidence.

Responsibilities

• Design, develop, test and implement AI-enabled automation and agents per architecture.
• Lead root-cause analysis and timely escalation for critical quality or data integrity issues.
• Own technical quality: specifications, configuration records and validation evidence.

Skills

AI-enabled automation

Technical leadership

Root-cause analysis

Cross-functional collaboration

Cloud & data security

Education

Bachelor's or Master's in Engineering/CS/IT or equivalent

Tools

Veeva

SAP

Mendix

Job description

About the Team

Enterprise Systems is the backbone of GSK's internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting-edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise. Enterprise Systems Management & Business Operations delivers digital solutions that support Enterprise Systems running as a high-performing organisation. This team drives financial discipline, operational rigour and strategic alignment across the ES portfolio that safeguard GSK's integrity and reputation globally. By joining this team, you'll help shape systems that support thousands of employees worldwide, driving innovation and reliability in the tools that keep GSK moving forward.

Job Purpose

The Senior Technical SME for QA Systems provides technical leadership across the Quality Assurance product family and technology platforms, including Veeva, SAP, Mendix and AI-enabled automation solutions. The role leads solution design, implementation, validation and troubleshooting, ensuring technical outputs align with approved architecture, product strategy and engineering standards. The role coordinates engineers, site teams, architects, Product Owners, Service Managers and suppliers, acting as the technical lead for complex delivery and operational issues. The job holder reviews technical specifications, configurations and test evidence, and leads root-cause analysis were operational, batch or data-integrity impact may exist. The role also combines hands-on AI-enabled & automation and software engineering with technical leadership to deliver reusable agents, automation components, integrations and engineering tools. Working closely with the Automation Manager from the Enterprise AI team, the role translates the Quality Assurance AI and automation strategy into practical solutions and drives the technical adoption of AI within the team.

Key Responsibilities

• Design, develop, test and implement AI-enabled automation and agents capabilities supporting the Quality Assurance platform development team, implementing technical solution designs and configurations in accordance with approved architecture and product strategy.
• Perform troubleshooting and root-cause analysis, with timely escalation where manufacturing batches, product quality, patient supply or data integrity may be affected.
• Own technical quality for the assigned scope, including specifications, design documentation, configuration records and technical validation evidence, and design or configure interfaces, workflows, recipes, data models and environments, writing or reviewing related specifications and test scripts.
• Analyze logs, metrics, monitoring and system behavior to identify defects, performance issues and opportunities for improvement, and lead technical design and implementation across multiple projects, releases or sites.
• Review and approve key technical specifications, design documents, configurations, test scripts and validation evidence, and assess technical risks to ensure mitigation addresses security, compliance, resilience, data integrity and supportability.
• Provide technical direction during complex incidents, releases and stabilization and coordinate internal and supplier engineering resources.
• Maintain technical standards and reusable engineering assets for the assigned product family or platform, and establish reusable artificial intelligence engineering standards, reference architectures and design patterns, while coaching engineers and suppliers.
• Drive engineering lessons learned and cross-team continuous improvement, defining artificial intelligence evaluation strategies, acceptance criteria, test evidence and production-readiness decisions.
• Ensure appropriate controls for responsible artificial intelligence, data privacy, cybersecurity, human oversight, traceability and regulated change, and lead complex investigations into artificial intelligence quality, retrieval, data, integration and operational issues.

Basic Qualifications

• Bachelor's or master's degree in engineering, Computer Science, Information Technology, Automation, Data, Life Sciences or another technical discipline, or equivalent practical experience.
• Experience with technical, cloud, integration, automation, data, validation, cyber security or engineering certifications.
• Minimum of five years of hands-on technical engineering experience in large-scale enterprise or operational technology environments.
• Experience leading technical design and implementation for a product family, platform, programme or multiple sites, and reviewing and approving specifications, design documents, configurations, test scripts and technical validation evidence.
• Experience leading troubleshooting and root-cause investigations across systems, interfaces, workflows, data and infrastructure, and coordinating internal engineers, site teams, vendors and specialist partners through design, deployment and stabilization activities.
• Experience assessing technical risk and ensuring security, data integrity, resilience, compliance and supportability requirements are met.
• Experience coaching engineers and converting lessons learned into reusable standards, patterns and knowledge assets.
• Experience leading at least one artificial intelligence or generative artificial intelligence solution from design through testing, controlled release and operational support.
• Experience supporting audits, inspections and formal technical assurance activities, and designing or providing technical assurance for intelligent automation solutions.
• Experience defining artificial intelligence evaluation datasets, measurable acceptance criteria and risk-based test strategies, and integrating artificial intelligence services with enterprise applications, data sources and workflow platforms.
• Experience providing technical directions to engineers, suppliers and multidisciplinary delivery teams.

Preferred Qualifications

• Apply analytical and structured problem-solving methods to technical engineering and automation activities l and structured problem-solving skills applied to technical engineering and automation activities.
• Experience in Translating architecture and product direction into technical designs and implementation plans.
• Experience in Producing technical documentation and maintaining specifications, designs, test evidence and configuration records in line with governance requirements.
• Experience in interfaces, workflows, data, environments, monitoring and operational support practices.
• Experience in security, quality, validation, data integrity, resilience and change control requirements.
• Collaborates across global business, site, engineering, architecture, product, service and supplier teams, contributing to continuous improvement activities with focus on standardization, reuse, automation and knowledge sharing.
• Provides technical leadership by reviewing designs against requirements and standards, proposing improvements, and providing coaching and structured knowledge transfer within engineering and operations teams.
• Communicates technical risk and recommendations to governance forums and senior stakeholders using inclusive and accessible language, drawing on applied knowledge of generative artificial intelligence, large language models, machine learning and retrieval-augmented generation.
• Designs architectures that integrate artificial intelligence models with enterprise data, applications, application programming interfaces, and workflows.
• Knowledge of artificial intelligence evaluation, including correctness, groundedness, relevance, consistency, safety and regression testing, and knowledge of responsible artificial intelligence, privacy, cybersecurity, prompt injection, data leakage and human-in-the-loop controls.
• #AGTech #GSK-LI Skills Agile Methodology, Cross-Functional Teamwork, Data Analysis, Design Thinking, DevOps, Prioritization, Product Development Research, Product Roadmapping, Project Management, Return on Investment (ROI), Software Development, Strategy Deployment, User Experience (UX), User Interface (UI) Design

Why GSK?

Unifying science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK

Inclusion at GSK: As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Company Culture

We are a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.